Detail-oriented and effective at working with clients from a wide range of backgrounds and passionate about providing meaningful support and services to all clients; treats every case encountered with discretion and diligent care.
Core Strengths
Strong organizational skills
Active listening skills
Creative problem solving
Customer service skills
Data entry
Telephone inquiries specialist
Educational Background
Spring Arbor University, Expected in April 2017 ā āBachelor: - GPA:
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified membersā information.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding operations, product, promotions and orders.
Work Experience
Amita Health - Meals on Wheels Program Supervisor , , 01/2013 - Current
Greet, assist, direct, orientates and counsel of volunteers and staff Cover as needed in Home Delivered Meals doing data entry, meal cancelation, meal patterns, referral reports, meal holds, kitchen reports and daily route sheets.
Greet and assist volunteers.
Answer nutrition customer services calls and preform daily call backs to clients.
Assist manager with end of the month reporting Govern and/or attend congregate, driver and assessor/office meetings Complete required paperwork and deposits for the congregate meal site program in an accurate and timely manner and maintain strict confidentiality of client personal information as required by HIPPA rule and regulations, including: NAPIS forms, meal evaluation forms, weekly reports, supply orders, hot-lite meal sign-in logs, money worksheets, weekly bank deposit slips, guest sign-in sheets, food stamp receipts.
Comply with all program and regulatory requirements, including operating standards, Michigan food code, and agency policies.
Train new coordinators in all aspects of position, including proper food handling procedures, hygiene, hand washing, glove and hairnet use, checking food temperatures and sanitizer strength, cleaning and sanitizing food contact surfaces, and prevention of cross contamination.
Congregate preparation of signature sheets and reservation sheets; Data entry of weekly congregate reports, gather bi-weekly coordinators time sheets, weekly supply orders processing and collecting weekly deposit.
Bi-weekly congregate restaurant ticket collecting, data entry, preparation of requisitions, and scheduling of next pick up with route drivers.
Monthly CSFP distribution, updating of client spread sheet, preparation of appropriate paperwork and faxing sign in sheets to bulk sites.
CSFP bulk site annual re-registration.
Annual preparation and distribution of Senior Project Fresh paperwork and events.
Other duties and office support as directed by Nutrition Manager.
Data Entry - Medical Records.
Hometown Pharmacy - Data Entry/Customer Service , , 08/2009 - 07/2013
Verify prescriptions for accuracy Customer service skills & phone skills Prepare prescriptions Maintain a strict code of confidentiality Precise data entry and documentation Verify physician order sheets, medical administration records and treatment orders for accuracy.
Review Treatment orders, diagnosis, allergies, activity orders, therapy orders, labs orders, and miscellaneous other orders for accuracy.
Monthly printings of physician order & medication administration record sheets.
Verified prescriptions for accuracy Customer service skills & phone skills Prepared prescriptions Maintain a strict code of confidentiality Precise data entry and documentation Preformed annual inventory control Handled all insurance issues Bill durable medical supplies Processed credit return authorizations Compliant in HIPAA Privacy Rules Cleaned and other duties necessary.
Skills
Excellent communication, Professional and friendly, Customer service skills, Professional and friendly, Computer Proficiency, Data Entry, documentation, Critical Thinking, inventory control, multi-tasking, scheduling, phone skills, Cash handling.
Additional Information
Excellent leadership skills, with the ability to take necessary actions in tasks when required. Admirable work ethic and a Motivated self-starter with a strong desire to learn. Able to organize and prioritize. Able to follow instructions both written and oral, with the ability to listen and problem solving. Ability to work well independently and as part of a productive team. Ability to gather data/information and complete a variety of documents accurately and on time. Ability to work effectively with older adults who may have diminished vision, hearing, mobility, or other limitations.
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