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mcdonalds general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in food and education industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Maintaining Required Compliance
  • Flexible Schedule
  • Decision Making
  • Delegating Work
  • Verbal and Written Communication
  • Documentation and Reporting
  • Budget Management
  • Training and Development
  • Employee Development
  • Team Leadership
  • Technical Proficiency
  • Goal Setting
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
  • Problem Resolution
  • Team Building
  • Project Planning
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Microsoft Office
  • Punctual and Reliable
  • Supply Ordering
  • Relationship Building
  • Schedule Oversight
  • Accurate Money Handling
  • Scheduling
  • Team Development
  • Opening and Closing Procedures
  • Schedule Management
  • Training and mentoring
  • Business Development
  • Budgeting
  • Strategic planning
  • Staff Management
  • Financial Management
  • Business planning
  • Creative merchandising
  • Sales and marketing
  • Negotiation
  • Business administration
  • Problem-Solving
Experience
McDonalds (General Manager=, 07/2021 - 12/2022
 Cardinal Logistics – Columbia, SC,


  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reviewed financial statements to meet targets during shift.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Coached employees on interactions with customers to drive exceptional service.
  • Taught staff upselling techniques to meet revenue targets.
General Manager, 10/2019 - 06/2022
 Sonic Drive-In – Port Neches, TX,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
Restaurant Shift Manager, 03/2002 - 06/2022
 Solano DeCarrier Management – City, STATE,
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Differentiated instruction according to student skill level.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Graded student papers and assignments to track student progression.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Member of Ministry of Exucation zone leadership workshop.
  • Kindergarten supervisor for 3 years.
Education and Training
Businesses Manager Program : Restaurant Management, Expected in 03/2019
-
McDonalds Hamburger University - Chicago, IL,
GPA:
Status -
High School Diploma: , Expected in 06/2000
-
Kelvin Park High School - Chicago, IL,
GPA:
Status -

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Resume Overview

School Attended

  • McDonalds Hamburger University
  • Kelvin Park High School

Job Titles Held:

  • McDonalds (General Manager=
  • General Manager
  • Restaurant Shift Manager

Degrees

  • Businesses Manager Program
  • High School Diploma

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