Detail-oriented, highly motivated, and knowledgeable healthcare professional skilled at completing patient-facing and office-based tasks by applying strong multitasking, optimized productivity, and elite organizational management. Engaging team player who facilitates and implements strategies for developing improved health care management. Proven problem solver and excellent communicator. Independent worker with extensive diverse medical experience and fastidious nature dedicated to optimal patient care. Offering all skills with poise and resilient work ethic.
Skills
Project leadership
Multidisciplinary team collaboration
Data analysis
Deadline oriented
EMR Management
Time optimization
Trained in Epic health Systems
Adamant implementation of Privacy/HIPAA regulations
Proficient in Microsoft word, excel, spreadsheet, teams, and power point
Work History
11/2015 to 09/2021
Mayo Clinic- Audiology AssistantMayo Clinic – City, STATE,
Successfully manages up to 25+ patients daily, delivering prompt patient care and efficient hearing screening results.
Administers diagnostics for otoacoustic emission and auditory brain stem response screenings to newborn patient population, providing thoroughly analyzed screening results
Fit devices to specific patient physiology for maximum comfort and effectiveness
Communicates effectively with audiology team regarding referrals, general patient question/concerns.
Educates parents/guardians of patients with inquiries, comments, and concerns regarding hearing screening results.
Efficiently documents patient data, clinical notes, test results, and facilitates prompt follow-up care for patients In need.
Attends professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
11/2015 to 11/2019
Emergency Department Care Team CoordinatorMayo Clinic – City, STATE,
Managed day-to-day administrative and operational functions for an 80-bed facility, providing guidance and leadership to over 60 employees across more than 15 departments
Electronically Initiated prompt efficient registration/ admission/ disposition processes for emergency department patients, resulting in expeditious, elite patient care
Served as a resourceful liaison between emergency medical professionals and patient population, resulting in systematic communication in a team- based environment
Verified patient data by obtaining insurance and personal demographic information, ensuring electronic medical record and insurance coverage/ benefits are adequately updated
Coordinated patient medical history, medication reconciliation, and authorization to reciprocate health record information with various external referral sources
Coordinated advanced and basic medical transportation and dismissal information for departing patients
Triage multi-line phone system ensuring all patient concerns and questions were thoroughly addressed
Collaborated with external and internal clinics regarding scanned, faxed, and electronically transmitted patient medical records
Coordinated patient follow-up care to appropriate services and/ or outpatient clinics
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored/updated physician's work calendar and scheduled appointments, meetings, and dictation correction follow-up.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
10/2014 to 04/2016
District Wide Nurse Assistant CoordinatorRochester Public Schools – City, STATE,
Assisted with coverage to 30+ school health offices across the Rochester school district, providing fully staffed & certified health care to students of the Rochester public school district
Researched and updated student medical records, including medication information, symptoms, immunizations and allergies, which ensured all medical staff collaborated using consistent data
Examined students identifying wounds, behavioral concerns and medically-relevant symptoms
Assist/ Preform vision and hearing screenings
Implemented individualized student emergency care plans, resulting in prompt medical attention to students in need
Provided information, education, and support for unlicensed school staff to ensure effective and cohesive health care management
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Developed and maintained electronic record management systems to analyze and process data
Education
Expected in 01/2019
: Nursing Rochester Technical College - Minnesota, GPA:
Completed 30 credits towards associates in nursing.
- Medical Terminology
- Biology, A&P
- Psychology
- Sociology
- Pharmacology
Expected in 06/2010
High School Diploma: Marshall High - Minnesota , GPA:
GPA: 3.8/3.9
Accomplishments
Recognized for staff development leading to high performing teams.
Over four years' experience in acute care hospital setting, managing all facets of acute hospital operations in high flowing patient-centric environments, delivering excellent superior results.
Track record in expertly handling multiple demands consecutively, determining priorities, recognizing risk factors, and making precise decisions in a fast-paced environment.
Certifications
BLS certified through American Heart Association - expires 2021
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