Company Name | City, StateMaterials Supervisor03/2016 - Current
Central point of leadership for supply management and for all departments in the Surgical Suite utilizing multiple systems and techniques to accurately document and record critical supplies used by Physicians Managing our Medi-Tech system to create, control and manage operating room inventory.
Extract information and data repositories to support the creation and maintenance of Medi-Techs dictionary and performance Creating spreadsheets in Excel and PowerPoint to display forecasts and past usage of surgical supplies Working with Physicians, OR Administration, Nursing, Systems Analysts and other critical areas to develop and ensure supplies are accurately documented and updated with our Nursing System ORM.
Report budget variances and expired products Overseeing key sourcing initiatives as directed by the Director and Operating Committee Coordinates Critical Supplies for Anesthesia, routine and specialty for surgical procedures Handles the department's needs for elective, emergency and urgent add-on surgeries.
Evaluated shipments and tracked progress to maintain schedules and support production requirements.
Trained, coached and directed team members to maintain compliance with company, quality and productivity standards.
Coordinated documents, bills and responded to inquiries.
Checked material specifications against information contained in work orders.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Created and implemented process improvements to reduce workloads.
Upheld privacy and security requirements established by regulatory agencies.
Company Name | City, StateSupply Chain Buyer09/2009 - 03/2016
Analyzing price proposals, financial reports, and negotiating contracts evaluating and monitoring contracts to ensure vendors and suppliers comply with terms of Contracts and Conditions of GPO GHX Certified, required in maintaining the accuracy of orders and contracting issues.
Coordinate with shipping department on the processing of all supply orders and returns Informs customer or sales person of item(s) price, shipping date, anticipated delays, and any additional information needed.
Reviews delivery sheets of specialty supplies and equipment and verifies cost, quantity, etc.
Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
Facilitated and enhanced company operations by handling all aspects of supply chain management, including procurement, logistics and recordkeeping.
Reduced inventory 40% through development and implementation of improved accounting methodologies.
Saved $2 million in contract negotiation's.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Company Name | City, StateHealth Information Coordinator12/2004 - 09/2009
Health information services Creating, Building and Compiling a Complete and Accurate Medical Chart Inspecting all Records for Completeness.
Requesting, retrieving, scanning, filing and faxing of Protected Health Information Patient Portal (HIXNY)
Helpline Advocate providing direct customer services to patients and families to create, access, and maintain their personal patient portal through the NY Health Information Exchange System.
Set up appointments with customers and oversaw main department calendar.
Advised managers on organizational policies and recommended needed changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Monitored documentation procedures to maintain consistent policies and current records.
Company Name | City, StateSales Consultant and Buyer
Assessed client needs and sold appropriate products.
Analyzed data and market conditions and adjusted sales pitches.
Launched new products through collaboration with regional business managers.
Administered support through development of new marketing strategies and product roll out on national level.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Managed customer inquiries through telephone, email and social media interfaces.
Informed customers about all product lines and services offered by company.
Education and Training
Suny Adirondack | CityAssociate of Science in Psychology01/2019
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