Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Effectively manage personnel and business operations to handle demanding restaurant service needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual customer needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

  • MS Office
  • Administrative support
  • Staff education and training
  • Report preparation
  • Product promotions
  • Communications
  • Training and mentoring
  • Problem resolution
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Problem and complaint resolution
  • Customer service and relations
  • Staff Training
  • Organization
  • Relationship development
Work History
Materials Coordinator, 02/2020 to Current
Adt Security Services, IncKnoxville, TN,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Bartender Shift Manager, 08/2014 to Current
Regal Cinemas CorporationDania Beach, FL,
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Used Microsoft Word and Microsoft Excel to develop and maintain accurate records of inventory and provide effective communication amongst the staff.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Leveraged sales expertise to promote signature cocktails and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques, driving up per sale revenues and maximizing profits.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in food and beverage products.
  • Greeted customers entering store and promoted sales or special programs.
Restaurant Manager, 08/2014 to Current
On The BorderAhwatukee, AZ,
  • Led and directed team members on effective methods, operations and procedures.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Carefully interviewed, selected, trained and supervised staff.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Hostess, 05/2008 to 08/2014
Vail ResortsLudlow, VT,
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Arranged linens and table settings according to seating plan and event theme.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Worked closely with club members and guests with high degree of respect for privacy.
  • Provided members with list of club's upcoming activities and events upon arrival to enhance .
  • Maintained front desk's concierge book to provide members with access to relevant club information as well as upcoming activities and events.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with higher management.
  • Streamlined complaint response by providing guidance on policies and ensuring appropriate and accurate investigation processes to higher management.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Evaluated effectiveness of employee training and provided upper management strategic recommendations for improvements.
Associate of Arts: , Expected in 05/2020
Greenville Technical College - Greenville, SC

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Resume Overview

School Attended

  • Greenville Technical College

Job Titles Held:

  • Materials Coordinator
  • Bartender Shift Manager
  • Restaurant Manager
  • Hostess


  • Associate of Arts

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