Mate Resume Example
Hardworking Retail Management professional versed in all aspects of running a high-volume store, including opening and closing procedures, banking, merchandising and recruiting.
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Fulfilled all supervisory duties in absence of Store Manager.
Developed and implemented new loss prevention methods which resulted in a reduction of product spoils and inventory loss.
Supervised crew of 100+ members
Improved store's efficiency through scheduling at 3 locations.
Consistently received “exceeds expectations” ratings on performance reviews.
Awarded 12 merit increases during the first 3 years of employment.
Routinely helped as many as 2500 customers each day in a high-volume retail outlet.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
- Worked closely with the regional manager to formulate and build the store brand.
- Designed displays to make the store experience interactive and engaging.
- Arranged items in favorable positions and areas of the store for optimal sales.
- Established and maintained proper high traffic displays, resulting in increased sales.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained new managers on store procedures and scheduling.
- Oversaw store with yearly sales volume of $39,000,000+.
- Addressed customer service inquiries in a timely and accurate fashion.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Worked with field representatives to process returns & upgrades in a timely, efficient manner
- Addressed customer inquiries and resolved complaints.
- Upheld stock levels and proper pricing for multiple product lines.
- Established and maintained proper high traffic displays, resulting in increased sales.
- Assisted in gathering and moving materials and equipment for the assigned displays.
- Maintained visually appealing and effective displays for the entire store.
- Kept the showroom clean and maintained neat, orderly product displays.
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- .Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Built andmaintained effective relationships with peers and upper management.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Expressed appreciation and invited customers to return to the store.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Stocked and rotated inventory regularly.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
- Conducted price checks for cashiers and service clerks.
- Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
- Safely operated manual and electric pallet jacks.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Served shoppers in a prompt, courteous and friendly manner.
- Stocked meat cases.
- Broke down heavy pallet loads of cases, boxes and bags.
- Arranged and stocked department displays.
Crew Development, Customer relations, Inventory Control, Display & Section Merchandising, Scheduling
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Resume Overview
School Attended
- California State University
Job Titles Held:
- Mate
- Pump Returns & Exchanges
- Household Area Lead
- Meat Clerk/Courtesy Clerk
Degrees
- High School Diploma : Music Performance
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