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MATE
Summary

Hardworking Retail Management professional versed in all aspects of running a high-volume store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Recruiting and interviewing
  • Outstanding communication skills
  • Team-oriented
  • Exceptional leader
  • Reliable
Accomplishments

Fulfilled all supervisory duties in absence of Store Manager.

Developed and implemented new loss prevention methods which resulted in a reduction of product spoils and inventory loss.

Supervised crew of 100+ members

Improved store's efficiency through scheduling at 3 locations.

Consistently received “exceeds expectations” ratings on performance reviews.

Awarded 12 merit increases during the first 3 years of employment.

Routinely helped as many as 2500 customers each day in a high-volume retail outlet.

Experience
Mate10/2003 to CurrentTrader Joe'sWoodland Hills, CA
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
  • Worked closely with the regional manager to formulate and build the store brand.
  • Designed displays to make the store experience interactive and engaging.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained new managers on store procedures and scheduling.
  • Oversaw store with yearly sales volume of $39,000,000+.
Pump Returns & Exchanges03/2002 to 08/2003Medtronic MinimedNorthridge, CA
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Worked with field representatives to process returns & upgrades in a timely, efficient manner
Household Area Lead08/2000 to 03/2002Bed Bath & BeyondNorthridge, CA
  • Addressed customer inquiries and resolved complaints.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Established and maintained proper high traffic displays, resulting in increased sales.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Maintained visually appealing and effective displays for the entire store.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Helped customers select products that best fit their personal needs
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • .Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Meat Clerk/Courtesy Clerk09/1993 to 07/2000VonsSylmar, CA
  • Expressed appreciation and invited customers to return to the store.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Conducted price checks for cashiers and service clerks.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
  • Safely operated manual and electric pallet jacks.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Stocked meat cases.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Arranged and stocked department displays.
Education
High School Diploma: Music PerformanceCalifornia State UniversityNorthridge, CA
Skills

Crew Development, Customer relations, Inventory Control, Display & Section Merchandising, Scheduling

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Resume Overview

Companies Worked For:

  • Trader Joe's
  • Medtronic Minimed
  • Bed Bath & Beyond
  • Vons

School Attended

  • California State University

Job Titles Held:

  • Mate
  • Pump Returns & Exchanges
  • Household Area Lead
  • Meat Clerk/Courtesy Clerk

Degrees

  • High School Diploma : Music Performance

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