Personable, friendly and solution-oriented professional with over 15 years of experience in service and support. and Competent in listening to customer needs, meeting quality standards and strong aptitude for working with little supervision in remote environments. Highly empathetic and supportive team player. Career changing into the Healthcare field.
Mentored new staff to enhance salon development and increase productivity.
Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Developed new hair styling techniques to increase satisfaction and return customers by 80%.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Trimmed, cut and shaved using clippers, razors, and scissors.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Pursued continuing education and training to stay up to date with new trends and techniques.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Proficient in full range of services including color, cutting, chemical and styling.
Sanitized workstations and salon equipment to reduce risk of infection.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
08/2016 to 05/2017
Hair Designer & Make-Up ArtistHair Cuttery – Newport News, VA,
Applied hair color, dye and tints to hair to achieve new looks.
Trimmed, cut and shaved using clippers, razors, and scissors.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Sanitized workstations and salon equipment to reduce risk of infection.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
03/2012 to 07/2016
Master Hair Designer & Make-Up ArtistCretex – Soquel, CA,
Trimmed, cut and shaved using clippers, razors, and scissors.
Applied hair color, dye and tints to hair to achieve new looks.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Sanitized workstations and salon equipment to reduce risk of infection.
Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any questions they may have.
Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
03/2005 to 12/2010
Master Hair Designer/OwnerThe Gallery Salon And Spa – City, STATE,
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Introduced state-of-the-art techniques to color and treat hair.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any concerns.
Mentored new staff to enhance salon development and increase productivity.
Increased new business opportunities and clientele foot traffic by distributing business cards in and outside of salon.
Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
03/2004 to 10/2005
Hair DesignerMyles Phillips – City, STATE,
Trimmed, cut and shaved using clippers, razors, and scissors.
Applied hair color, dye and tints to hair to achieve new looks.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
09/2003 to 03/2004
Hair DesignerRon Paul – City, STATE,
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Washed, colored, cut and styled hair for high volume of clients daily.
Recommended hair styles to compliment clients' facial features and coloring.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
03/1996 to 01/1999
Tool Room SupervisorUSN-Navy Seabees – City, STATE,
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Inspected incoming supplies to conform with materials specifications and quality standards.
02/1991 to 11/1994
Aviation Electrician's MateUSN-Navy – City, STATE,
Investigated aircraft power plant electrical and electronic systems for defects.
Monitored flight instrument operation to maintain proper functioning of aircraft.
Troubleshot and identified discrepancies and ordered parts to repair electronic assemblies to facilitate solutions.
Performed preventive maintenance on avionics for pilot to properly maneuver aircraft and navigate desired course.
Supervised and completed flight line foreign object prevention walks.
Executed corrosion control and inspection duties with minimal supervision.
Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Education and Training
Expected in
Associate of Science: Healthcare Science John Tyler Community College - Chester, VA GPA:
Expected in
: Healthcare Science Tidewater Community College - Virginia Beach VA, GPA:
Expected in 07/2015
Certification: Make-Up Artistry The Make-Up School By Sara Rillon - Virginia Beach VA, GPA:
Expected in 11/2007
Certification: National Educator John Paul Mitchell - , GPA:
Expected in 01/2003
State Board Certification : Cosmetology Advanced Hair And Nail Academy - Virginia Beach VA, GPA:
Expected in 05/1992
A-6 Certification: Aviation Electrical Framp School VA-128 - , GPA:
Expected in 02/1992
Military Certification: Aviation Electrical USN-AE "A" School - Millington, TN, GPA:
Expected in 05/1990
High School Diploma: Olmsted Falls High School - Olmsted Falls, OH, GPA:
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