Esthetician who employs strong business, sales and customer service skills to meet spa goals and exceed client expectations. Skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels. Exceptional client retention. Great leadership, management and teaching skills. Seeking a carreer in Medical Esthetics.
Accumulated the highest retail sales of the esthetics team, averaging 50% retail sales to services. Achieved 5-star customer satisfaction rates for facial and massage services. 5+ years experience in spa industry.
Provide high-end facial and Glycolic treatments using Repechage and Jan Marini Products.Sale salon-exclusive skin care products and encourage service upgrades.Educate clients on skin care procedures and products.Maintain rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.Maintain appropriate decorum and professionalism at all times.
Provided excellent customer service and skin care treatments to all clients.Promptly answered multi-line phone, returned clients calls and scheduled appointments.Assisted spa in activities such as staff meetings, promotions and housekeeping duties.Meticulously maintained spa appearance and cleanliness.Pursued continuing education to learn new advances in skin condition treatments.Trained new staff on the range of spa services offered.Educated clients on skin care procedures and products.Sold salon-exclusive skin care products and encouraged service upgrades.
Vastly improved appearance of clients' skin through non-surgical processes.Offered skin rejuvenation and cellulite reduction therapy services to clients.Performed laser hair removal procedures. Performed IPL treatments. Introduced to E-Matrix/ CO2 treatments.Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.Conducted private client consultations.Maintained required medical charting for all patients. Trained in Fitzpatrick Scale.
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