To secure a challenging and rewarding career which affords me the opportunity to Utilize my skills, education , and experience while enabling me to emphasize Increasing responsibility, personal growth, and professional achievement.
Implemented and evolved high-impact strategies to target new business opportunities and new markets. Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
Interviewed and trained new quality customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly departmental reports and updates to senior management.
Checked the quantity and quality of received products. Scheduled and directed staff in daily work assignments to maximize productivity.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed a 144-room full service boutique hotel. Kept records of room availability and guests accounts. Issued room keys and escort instructions to bellhops.
Researched and resolved billing and invoice problems. Conducted month-end balance sheet reviews and reconciled any variances. Balanced batch summary reports for verification and approval.
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