Motivated Sales Manager experienced in all facets of inside sales, outside sales, customer service and training. Proven performance of setting record-high sales figures, expanding existing territories and developing new accounts.
Positive and upbeat
Strong interpersonal skills
Empowers high-performing sales teams
Trained in consumer marketing
B to B sales
Strategic account development
Marketing Representative, 01/2016 to 2016 Uber – Portland, OR
Represent Uber at local and university events and activations throughout the community.
Brainstorm innovative new ways to spread the word about Uber.
Signed up new Uber riders, and provide them with a first free ride.
Event Coordinator, 01/2012 to 2016 Booked Out – Vancouver, WA
Directly interacted with consumers and provide information about products or services a company has to offer such as Nike, Gatorade, Coke, Mazda, Apple, Square and many more.
Cultivated and managed relationships with key clients, vendors and community partners.
Created product positioning and messaging to differentiate products in market and expand visibility.
Collaborated with marketing department to define positioning and messaging, and plan market launch, public relations, and lead generation campaigns.
Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
Billing Representative, 01/2013 to 06/2014 Charter Communications – Vancouver, WA
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Addressed and resolved customer product complaints empathetically and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Met all customer call guidelines including service levels, handle time and productivity.
Credit Manager, 01/2011 to 01/2013 Wells Fargo Financial – Vancouver, WA
Responsible for all facets of receivables management.
Responsible for all collection activity including customer visits.
Responsible for resolving delinquencies, short payments, and disputes in a timely fashion.
Responsible for all cash applications duties.
Responsible for establishing new accounts, evaluating credit risk, establishing credit limits and payment terms utilizing trade and bank references, credit reports, credit insurance, EXIM bank, and job information as required.
Responsible for the tracking and filing of lien and bond claims each month meeting multi-state statutory deadlines including liaising with legal staff.
Responsible for monthly reporting of past due balances to credit insurers.
Sales Manager, 03/2008 to 01/2011 Maita Imports – Sacramento, CA
Ordered new car inventory and negotiated with auto wholesalers to purchase used vehicles.
Designed and placed advertising featuring vehicle inventory
Developed promotional marketing strategies to stimulate sales growth; events include off-site tent sales events, special finance mailers and a first time buyer program.
Developed strong customer relations, appraised trade-ins, orchestrated financing, and gave final approval of all sales
Ensured employees provided highest standards of customer satisfaction and quality service at all times.
Developed quarterly and annual sales department budgets.
Increased revenues by 50% within the first year as Sales Manager.
Developed a comprehensive training program for new sales associates.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Supervised a sales force of 20 sales associates.
Bachelor of Science: Marketing, May 2016 University of Phoenix -
Coursework in Marketing and Advertising
Associate of Arts: Business, College of the Redwoods - Eureka, CA. Business