marketing executive software quality assurance engineer resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
An MBA candidate, SAFe Certified product owner and scrum master, experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Strategic software quality assurance engineer with three years of experience planning and executing advertising campaigns. Expert at leveraging knowledge of target market and competitors to devise effective marketing strategies. Remained up-to-date on latest industry trends and methods to deliver innovative work.
Skills
Collaboration
Organizational skills
Communication
Scrum methodology
Scope development
Requirements gathering
Resource planning
Jira
Confluence
Miro Board
Customer Journey Mapping
User Stories
Backlog Management
Daily Standup
SAFe Methodologies
Iteration Planning
PI Planning
Experience
Customer Success/Associate Analyst, 09/2021 to Current Bluestar Genomics – San Diego, CA,
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Manipulated data using pivot tables, pivot charts and macros in Excel.
Pinpointed inefficiencies in business processes and recommended improved policies.
Participated in daily Scrum meetings to update on project progress.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Confirmed team followed Definition of Done protocols and Agile methodology.
Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Software Quality Assurance Engineer, 05/2016 to 10/2018 Altus Group Limited – Los Angeles, CA,
Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
Designed and updated test cases to complete consistent manual tests.
Documented identified defects using redmine/Jira and helped developers complete further testing and resolve issues.
Manipulated data using pivot tables, pivot charts and macros in Excel.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Tested and modified databases to determine and correct issues.
Outlined new feature plans and specifications.
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
Partnered with software development team to design custom applications and trackers to meet client needs.
Collaborated with design team to come up with product look.
Business Development Associate, 05/2021 to 07/2021 Brown & Brown, Inc. – Bend, OR,
Set up potential client contacts, cultivated relationships and followed through on service needs.
Scheduled meetings with clients and partners and provided updates or meeting changes.
Managed client database to maintain accurate information.
Created and improved business pipeline using cold and warm techniques.
Analyzed market data to assist goal setting and decision making.
Account Executive, 05/2015 to 05/2019 Atrium – City, STATE,
Cultivated and developed customer relationships to enable sustained revenue growth.
Negotiated contracts, closed agreements and supported sales team in new product launches.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
Managed account budget forecasting, goal setting and performance reporting.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Identified and achieved standards and expectations, consistently exceeding sales goals.
Completed quality assurance reviews to assess accuracy of data and validate results.
Collected, organized and input information into digital database.
Evaluated performance benchmarks and established review metrics for future tracking.
Assisted with improvements to operations by showing clear connection between current policies and business results.
Freelance Project Coordinator, 01/2020 to 08/2021 Freelance – City, STATE,
Prioritized needs and delegated assignments to handle multiple projects simultaneously.
Assessed, monitored and reported on work progression.
Updated and distributed weekly project schedules and milestones.
Collaborated with cross-functional teams to draft project schedules and plans.
Oversaw adherence to project timelines and budget constraints.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Implemented procedural updates to correct deficiencies and improve operations.
Prepared presentations for customers and staff members detailing project scope, progress and results.
Coordinated with department leads to identify and outline solutions to client-specified challenges.
Eliminated downtime by troubleshooting installation issues through timely completion.
Documented labor hours and budget expenses for projects.
Introduced change improvement plans to achieve goals, methodologies and initiatives.
Marketing Executive (Product Owner), 05/2016 to 10/2018 Ebryx – City, STATE,
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