Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

  • Marketing and sales experience
  • HR understanding
  • Strategic marketing management
  • Business operations management
  • Human resources management
  • Training and coaching
  • Invoicing and billing
  • Home healthcare management
  • Team building
  • Operational improvement
  • Customer service
  • Communications
  • MS Office
  • Planning and coordination
  • Office administration
  • Business operations
  • Team management
Marketing Executive and Sales Executive, 03/2015 to Current
Champion Home BuildersOdessa, TX,
  • Launched new online e-commerce marketplace offering high-end products.
  • Concurrently, orchestrated the strategic and creative design of website content
  • Hired and supervised staff, structured a business development and market approach, resolved customer service complaints, and designed call, sales, metric reports to address areas of weakness, evaluated supported, and valued individual performance for improving quality, customer service, and revenues by 20% within 2 years.
  • Increased revenue by 50% through product improvements.
  • Managed new product and content releases.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
Online Sales Manager, 03/2016 to 12/2019
Premier Senior LivingAlpharetta, GA,
  • Worked with web designers to implement new ads to catch the customer's attention.
  • Studied demographics and sales trends of specific products to determine target audience and ideal type of advertising.
  • Created sales promotions that are beneficial to both the customer and the company.
  • Communicated via email to inform customers of new products, and promotions, Trained New Employees,.
  • Inventory, Sales, conducted surveys, New strategies for product campaigns, Created and maintained over 30,000 listings on Amazon platform.
  • Led online sales channel expansion, assembled, and trained sales team of 5 professional.
  • Established work processes and continuous improvements to triple listings of products to 150 daily.
  • Surpassed the daily goal $5000 daily.
  • Accelerated inventory turns by 30% each month using eBay and Amazon Marketplace webstores.
Business Office Manager, 12/2014 to 12/2015
Brookdale Senior LivingFort Worth, TX,
  • Manage medical affairs, financial affairs, patient relations for the business.
  • Overseeing medical billing, coding, and collections.
  • Maintained medical records and discharges.
  • Made deposits and admission referrals.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Tracked income and expenses for business using Point Click Care System.
Business Office Coordinator, 04/2001 to 04/2012
Prestige Health Care FacilityCity, STATE,
  • Assist in Payroll, Medical Billing, Problem Solving, Social Service Department, Verifying Insurance, AR/ AP, Perform A/ R Census Reconciliation.
  • Trained 100 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Mentored new employees on customer service and patient care and delivered constructive feedback to increase understanding of job duties.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Evaluated patient behavior and reported changes to clinical team.
  • Coached and mentored 100 staff members through constructive feedback to develop long-term career goals.
Education and Training
MBA: Master Administration/ Public Health, Expected in 01/2021
BBA: Business Administration/ Human Resource Management, Expected in 10/2018
Strayer University - Knoxville, TN,
  • Magna cum laude Member
  • Dean's List Honoree 2015- 2020
  • Completed coursework in Accounting, Health Service Administration, Marketing, Project Management, Global Management, Business Data, Business Leadership and Organizational Behavior, Business Communications, Strategic Management, Operations Management, Marketing, Health care Administration, Public Health, Finance, Acquisition, Business Law, Public Health, GPA: 4.0, Accounting, Finance, Human Resource Management, Acquisition and Contract Management, Health Services Administration, Entrepreneurship, Management, Marketing, Project Management, Retail Management, Finance, Business Law, Business Ethics, Accounting, Human Resource Management, Business Law
  • 4.0 GPA

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