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Marketing Executive Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Links
  • facebook.com/dana.harveyweckstein
Professional Summary

Dedicated customer service manager with 9+ years of experience in retail and gym service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Hardworking and proactive Marketing leader with demonstrated history of success in supporting clients with innovative marketing strategies. Create materials, develop plans and update strategies to maintain on-target campaigns with successful results. Well-coordinated and conscientious about following through with all objectives and achieving client goals.

Skills
  • Natural Leader
  • Master Health and Wellness Coach
  • Customer Service Management
  • Complaint Handling & Resolution
  • Retail Operations Management
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Order Fulfillment
  • Benchmarking
  • Cost-Reduction
  • Customer Satisfaction
  • Customer Service
  • Teambuilding
  • Operations Management
  • Policies
  • Retail
  • Sales
  • Supervision
  • Swift
  • Employee-development
  • Relationship building and retention
  • Sales training
  • Positioning
  • Digital marketing
  • Prospect targeting
  • Social media engagement
  • Strategic thinker
  • Creative and innovative
  • Thought leadership content development
  • Product marketing specialist
  • Strategic marketing
  • Strong time management
  • Persuasive
  • Accomplished manager
  • Online and mobile consumer marketing tools
  • Research
  • Analytics
  • Promotions
  • Social media
  • Special events planning
  • Social media expert
  • Sales Strategies
Work History
02/2018 to Current Marketing Executive Andor Technology Ltd. | Wiesbaden, DE,
  • Developed and implemented targeted digital strategy to improve business performance, within personal organization.
  • Experiencing in coaching Leaders reach their personal and proffional goals.
  • Strives to enhance the lives of those I touch, by helping them reach their goals.
  • Preserved brand integrity by monitoring consistency and quality of marketing content, and products.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Leads motivational group that focuses on personal and professional development.
  • Worked along side of fellow Leaders, and hosted Business Boot Camps.
10/2010 to 01/2017 Owner Paper Transport, Inc. | Youngstown, OH,
  • Consulted with customers to assess needs and propose optimal solutions.
  • Directed business operations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Worked hands on with crew. Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used approved cleaning products on various surfaces, to reduce bacterial growth and prevent spread of viruses.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Performed checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Supervised supplies in inventory, products, and submitted lists for items requiring immediate reorder.
07/2007 to 06/2012 Regional/Sales Manager Emcor Group, Inc. | El Paso, TX,
  • Promoted to manager position to recruit, train and supervise 25+ Staff.
  • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
  • Managed all operations to ensure, a rewarding work environment for guests, and staff.
  • Selected Contributions: Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
  • Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Served on special taskforce charged with turning around under-performing stores.
  • Trained managers in two struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Resolved challenging problems, improved operations, and provided exceptional member support.
  • Developed team communications and information for sales/ Team meetings.
  • Handled incomming calls, and face to face communications, to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with members to understand needs and provide exceptional customer service.
12/2005 to 06/2007 General Manager The Shoe Parlor | City, STATE,
  • Responsible for all aspects of running a retail establishment.
  • Was reponsible for opening and closing the retail establishment, on a daily basis, six days a week.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Worked directly with the Owner, to brainstorm, and discuss strategies on how to increase sales.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Expected in 2002 | Bishop McNamara High School, Forestville, MD, GPA:

Achieved Perfect Attendance for all four years of attending highschool.

Expected in Bachelor of Arts | Psychology Ashford University, Online , GPA:

Major: Psychology. GPA: 3.93

Minor: Homeland Security and Emergency Management: GPA: 4.0

Cumulative Undergraduate GPA: 3.97

  • Member of The Golden Key International Honour Society.
  • Member of Alpha Sigma Lambda.
  • Dean's List student 2014-2018 (All Semesters).
Expected in 11/2018 | Master Health And Wellness Coach Spencer Institute , Online, GPA:

Specializations:

Creating a non-judgemenal foundation with others, with strong communication lines.

Undertanding foundations of wellness.

The dynamics and diversity of wellness.

How to motivate clients to take charge of his or her wellness.

How to create lifestyle change.

Understanding how critical creating internal dialog is, and it's effects of our wellness.

Appropriate integration of a nutrition and fitness program into an overall wellness plan.

Strategies to help manage stress.

Powerful questioning.

Powerful client communications.

Fostering client awareness.

Motivational interviewing, taught the significance of asking powerful questions, and appreciating clients as a whole person, with a non-judgemental character.

Understand the different ways one can apply health and wellness coaching amoung populations, requiring different strategies and techniques.

Knowing how people go about the process of changing behaviors and actions.

Designing actions to endure.

References

Deryl Johnson: (202) 369-0436

Greg Tayman: (301) 785-4156

Christie Poulin: (301) 385-3229

Tiffany Johnson: (202) 369-0326

Tina Buculo: (301) 655-7984

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Bishop McNamara High School
  • Ashford University
  • Spencer Institute
Job Titles Held:
  • Marketing Executive
  • Owner
  • Regional/Sales Manager
  • General Manager
Degrees
  • Bachelor of Arts

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