Dedicated customer service manager with 9+ years of experience in retail and gym service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Hardworking and proactive Marketing leader with demonstrated history of success in supporting clients with innovative marketing strategies. Create materials, develop plans and update strategies to maintain on-target campaigns with successful results. Well-coordinated and conscientious about following through with all objectives and achieving client goals.
Achieved Perfect Attendance for all four years of attending highschool.
Major: Psychology. GPA: 3.93
Minor: Homeland Security and Emergency Management: GPA: 4.0
Cumulative Undergraduate GPA: 3.97
Creating a non-judgemenal foundation with others, with strong communication lines.
Undertanding foundations of wellness.
The dynamics and diversity of wellness.
How to motivate clients to take charge of his or her wellness.
How to create lifestyle change.
Understanding how critical creating internal dialog is, and it's effects of our wellness.
Appropriate integration of a nutrition and fitness program into an overall wellness plan.
Strategies to help manage stress.
Powerful client communications.
Fostering client awareness.
Motivational interviewing, taught the significance of asking powerful questions, and appreciating clients as a whole person, with a non-judgemental character.
Understand the different ways one can apply health and wellness coaching amoung populations, requiring different strategies and techniques.
Knowing how people go about the process of changing behaviors and actions.
Designing actions to endure.
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