Marketing Brand Manager Resume Example
Administrative Assistant- Committed to administrative support and performance excellence. Outstanding professional offering exceptional medical office operation support with 2-year experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Marketing Manager- Performance-driven. Skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
Secretary of Pre-Law Society- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Demonstrated success in building strong professional relationships and training in educating our members on how to achieve their academic goals. Motivated to learn, grow and excel in proposing myself as a business professional.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Consulted with product development teams to enhance products based on customer data.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Monitored social media and online sources for industry trends.
- Greet and check-in patients, and collect personal, medical, and insurance information.
- Update patient demographics.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Answer incoming calls, determine if calls are urgent, and refer to RNs as appropriate following established guidelines.
- Provide in-reach to patients overdue or missing preventative care measures and schedule with provider.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Assist Referral Manager with creating and submitting referrals to specialist and following by requesting patient medical records to address referrals.
- Submit claims and denials to billing provider (PMG).
- Assume other activities and responsibilities from time to time as directed.
- Collaborated with team of three partners in the development of strategic marketing methods for The Porthole Deli and Pizza.
- Documented and resolved an issue that came up at Harbor Community Clinic when the internet went out and we were not able to access patient records or schedules by documenting every patients information that was coming out and reached out to them to address their concerns once the internet was back up, which led to improvement of quality care.
- Managed billing area when our CMO quit unexpectedly along with his team of accountants below him. Had to teach myself the process of due diligence through many phone calls with our billing providers and insurances.
- Member, Pre-Law Society at California State Dominguez Hills, 2019 to Current
- Member, Accounting Society, 2019 to Current
- Member, Latino Student Business Association, 2020 to Current
- Medical Terminology
- Patient Confidentiality
- Accounts Receivable
- Customer Service
- Office Administration
- Schedule Management
- Electronic Health Records Management
- Patient Flow Management
- Referral management
- Medical records Management
- Billing coordinator
- Accounting
- Accounts Receivable
- Schedule appointments
- Billing
- CPA
- Customer Service
- Electronic Health Records
- EMR software
- Insurance
- Medical Terminology
- Office Administration
- Patient Flow
- Speaker
- Fluent Spanish
- Brand development
- Client communication
- Marketing and advertising
- Budgeting
- Strategic planning
- Public and Media Relations
- BLS
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Resume Overview
School Attended
- San Pedro High School
- California State Dominguez Hills
Job Titles Held:
- Marketing Brand Manager
- Secretary of the Pre-Law Society
- Specialist
Degrees
- Bachelor of Science : Business Administration
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