marketing and sales associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Possesses practical knowledge of business and marketing. Apply strong analytical and planning skills. Innovative and creative in many different aspects of business and marketing. Performs at a high-level. Produces results in a timely manner. Outstanding speaker, motivator and negotiator with the ability to sell ideas, concepts, and products. High standards of integrity, initiative and leadership. Positive, highly motivated, self-starter, and energetic. Maintains professional and cooperative attitude in any environment. Solves problems and competitive but willing to learn.
Expected in May 2016 to to Bachelors | Business Management Marketing Colorado State University, Pueblo, Co. GPA:
Business Management Marketing 3.6/4.0 Cum Laude
Expected in 2012 to to Associate of Arts | Pueblo Community College, Pueblo, CO GPA:
Expected in 2012 to to Associate of Science | Pueblo Community College, Pueblo, CO GPA:
Core Qualifications
  • Results-oriented
  • Client-focused
  • Proficiency in Microsoft suite
  • Quick learner
  • Computer proficient
  • Business Development
  • Client Relations
  • Cold Calling
  • Creative Problem Solving
  • Multi-Task 
  • Bilingual in Spanish
  • Strong Client Relations
  • Professional and Positive
  • Negotiating Skills
  • Detail Oriented
  • Cash Flow Management
  • Interpersonal Skills
  • Adaptability
  • Conflict Resolution Skills
  • Excellent Communication Skills
  • Sales Skills
  • Supervisory Skills
  • Ability to maintain a high level of confidentiality
  • Ability to develop and deliver training sessions
  • Ability to work individually or in groups to complete projects
  • Management
  • Bilingual in Spanish
  • Write, Read, Spell in Spanish
05/2016 to 08/2016 Marketing and Sales Associate Piano Marvel | , STATE,
  • Ran a booth at the CMTA (Colorado Music Teachers Association) conference, spoke to teachers about the benefits of using our online piano teaching software.
  • Increased product awareness through creating Facebook pages, managing Facebook pages, blogs, and forums and helped increase Facebook followers.
  • Edited Piano Marvel websites in order to promote new or existing products and benefits 
  • Called lead contacts to create potential sales.
  • Helped strategize current policies to be more productive and streamline protocols.
  • Designed and published newsletters.
  • Constructed mass emails to current and potential clients.
  • Created graphics, edited images.
  • Strategized, executed and managed several marketing and sales projects at the same time.
  • Create and implement game plan to increase student count for Pueblo West Music Marvel Academy location.
  • Technical support 
07/2008 to 06/2013 Lead Pawn Broker EZ Pawn | City, STATE,
  • Managed 
  • Bilingual-Worked with Spanish speaking only customers, not only in my store but over the phone for other Colorado store locations 
  • Customer Assistance-Worked with company systems such as Live Support 
  • Conflict Resolution-Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Computed Data Reports-Provided required daily, weekly, and monthly reports listing sales figures and records.
  • Resolved client conflicts to prevent loss of business.
  • Customer Service-Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Sales-Consistently generated additional revenue through skilled sales techniques.
  • Product Promotion-Up-sold products and motivated customers to upgrade current product plans.
  • Customer Interface-Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Monetary Transactions-Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Multitasking-Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance-Assisted in the managing of the company database and verified, edited and modified members' information.
04/2007 to 09/2007 Tour Outfitter (Seasonal) Princess Tours | City, STATE,
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Took daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Researched and customized tours for clients.
  • Built strong client relationships and provided high value-adding services.
  • Computed bills, collected payments and made changes for guests.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Received multiple reviews written by customers and management acknowledging my level of dedication to excellent customer service.
  • Signed up for numerous volunteer based opportunities to help the company

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Resume Overview

School Attended

  • Colorado State University
  • Pueblo Community College
  • Pueblo Community College

Job Titles Held:

  • Marketing and Sales Associate
  • Lead Pawn Broker
  • Tour Outfitter (Seasonal)


  • Bachelors
  • Associate of Arts
  • Associate of Science

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