Possesses practical knowledge of business and marketing. Apply strong analytical and planning skills.Innovative and creative in many different aspects of business and marketing. Performs at a high-level. Produces results in a timely manner. Outstanding speaker, motivator and negotiator with the ability to sell ideas, concepts, and products. High standards of integrity, initiative and leadership. Positive, highly motivated, self-starter, and energetic. Maintains professional and cooperative attitude in any environment. Solves problems and competitive but willing to learn.
Bachelors: Business Management MarketingMay 2016Colorado State UniversityPueblo, Co.Business Management Marketing 3.6/4.0 Cum Laude
Associate of Arts2012Pueblo Community CollegePueblo, CO
Associate of Science2012Pueblo Community CollegePueblo, CO
Proficiency in Microsoft suite
Creative Problem Solving
Bilingual in Spanish
Strong Client Relations
Professional and Positive
Cash Flow Management
Conflict Resolution Skills
Excellent Communication Skills
Ability to maintain a high level of confidentiality
Ability to develop and deliver training sessions
Ability to work individually or in groups to complete projects
Bilingual in Spanish
Write, Read, Spell in Spanish
Marketing and Sales Associate06/2016 to 09/2016Piano MarvelCO
Ran a booth at the CMTA (Colorado Music Teachers Association) conference, spoke to teachers about the benefits of using our online piano teaching software.
Increased product awareness through creating Facebook pages, managing Facebook pages, blogs, and forums and helped increase Facebook followers.
Edited Piano Marvel websites in order to promote new or existing products and benefits
Called lead contacts to create potential sales.
Helped strategize current policies to be more productive and streamline protocols.
Designed and published newsletters.
Constructed mass emails to current and potential clients.
Created graphics, edited images.
Strategized, executed and managed several marketing and sales projects at the same time.
Create and implement game plan to increase student count for Pueblo West Music Marvel Academy location.
Lead Pawn Broker08/2008 to 07/2013EZ PawnPueblo, CO
Bilingual-Worked with Spanish speaking only customers, not only in my store but over the phone for other Colorado store locations
Customer Assistance-Worked with company systems such as Live Support
Conflict Resolution-Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Computed Data Reports-Provided required daily, weekly, and monthly reports listing sales figures and records.
Resolved client conflicts to prevent loss of business.
Customer Service-Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Sales-Consistently generated additional revenue through skilled sales techniques.
Product Promotion-Up-sold products and motivated customers to upgrade current product plans.
Customer Interface-Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions-Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Multitasking-Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance-Assisted in the managing of the company database and verified, edited and modified members' information.
Tour Outfitter (Seasonal)05/2007 to 10/2007Princess Tours Denali, AK
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Took daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Researched and customized tours for clients.
Built strong client relationships and provided high value-adding services.
Computed bills, collected payments and made changes for guests.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assisted customers with food selection, inquiries and order customization requests.
Received multiple reviews written by customers and management acknowledging my level of dedication to excellent customer service.
Signed up for numerous volunteer based opportunities to help the company