Experienced Regional Manager specialized in operational improvements. Detail-oriented and organized professional with over twentyyears of leadership experience, adept at problem solving, customer service and hiring and training hardworking, quality staff.
Cross-functional team management
Supervision and training
Market share growth
Compelling leadership skills
Complex problem solving
Customer Relationship Management (CRM)
Outstanding communication skills
Dover SaddleryRaleigh, ncMarket Manager01/2013 to Current
Opened multiple new store locations and assisted in recruiting and training new staff.
Address customer inquiries and resolved complaints.
Manage sales transactions with a revenue stream of millions of dollars annually.
Hire and train all sales staff for new store locations.
Generate monthly and annual sales reports.
Direct strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Keep current on market and product trends to effectively answer customer questions.
Communicate merchandise needs and issues to appropriate supervisors in a timely fashion.
Recruit, hire, develop and retain retail talent for the company.
Inform customers about all product lines and services offered by the company.
Manage over 50 employees across multiple locations.
SheetzRaleigh, NCManager11/2011 to 12/2012
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Built sales forecasts and schedules to reflected desired productivity targets.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Triangle Horse SportsRaleigh, NCOwner/ Manager10/1993 to 09/2011
Built a nationally recognized specialty store from the ground up.
Guided customers in choosing items that reflected personal style and shape.
Monitored sales and service records and investigated discrepancies.
Built relationships with key industry insiders.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions.
Gilles Casavant EnterprisesVal Morin, QuebecOwner/ Athlete04/1980 to 10/1993
Carefully evaluated young horses and developed a training regimen to bring them to elite competitions.
Traveled internationally to compete and train at an elite level.
Represented Canada on the Canadian Equestrian Team.
Commentated for CBC during the Atlanta Olympics.
Carefully evaluated owner and rider needs and assisted them in achieving personal goals.