Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented General Manager and team leader offering 15 years of success in Food & Beverage environments. Strategic thinker with visionary leadership proficiency. Offers proven ability to build effective teams and strategic development. Committed to identifying and leveraging opportunities for growth.

Experience
Market General Manager, 07/2019 - Current
Checkers Drive-In Restaurants, Inc. Milwaukee, WI,
  • Overseeing of food and beverage programs for multiple concert venues ranging from 900 to 1000 capacity, including licensing and permits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Responsible for unique demographic menu development between venues hosting 236 events in 182 days, averaging 5 to 12 shows weekly with an incredibly fast paced and ever-changing environment.
  • Hired, coached, and mentored team of up to 100 employees between two states.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Managed multiple shows coinciding between 3 different rooms with events such as Drag Brunch, Comedy, Special Events, Concerts, and Beer Festivals.
  • Maximized points of sale from 6 POS to 11 in a month.
  • Designed and supervised construction and build out of 2 auxiliaries POS, 2 stationery bars with 3 POS, including expanding a general standing room for flow improvement.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers by enhancing a social media presence through specialty cocktails, and food presentations.
General Manager, 07/2017 - 07/2019
City Club Apartments Chicago, IL,
  • Averaging 15-20 events monthly, personally oversaw the exponential growth of the Food & Beverage portion of the 1,450-capacity theatre.
  • Demanding an overachievement of communications with the clients by directly working with Talent Buyers, Tour Managers, Special Event Clients, as well as our in-house team, maintaining a positive and successful relationship within all areas to successfully fulfill each event's itinerary.
  • Building achievements include being Billboard's Top 20 Freshest Venues in 2018, Lynyrd Skynyrd’s final US Tour Live Streamed, the filming of Kandi Burress’s Dungeon Party, and private events with celebrities such as Lil Wayne, Wendy Williams, and Adam Corolla.
  • The reopening of the venue in 2017 started with very minimal installments, using the only 2 stationed bars in the building, we exceeded sales YTD in 3 months leading into overseeing building improvements including adding 9 Points of Sale in the first year, totaling in 16 stationeries, and the capabilities to run 20 points of sale with additional auxiliaries.
  • Supervised blueprints and coordination of build out projects with team during a 2-month bar build out, renovating some of the building storage areas into the highest grossing points of sale in the building.
  • Worked closely with the clients Operations Manager to help with other building renovations including creating a unique VIP Lounge in one week, adding an additional lavish point of sale for up to 150 guests.
  • Creating an exciting workplace for our staff, we were able to accomplish an increase in sales leading to the highest Bacardi Sales in the country, maintaining the highest capture rate, and held place for the top Doubles Selling Bartender.
  • Other building renovations included the install of a new draught beer system, CO2 system, the addition of personal decor to all bar areas, and the organization and building of additional storage for bars and kitchen, to implement a safe, clean, and exciting working environment.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Delivered and implemented engagement, team building programs and incentive driven contest to improve productivity and enhance staff morale.
  • Liaised with cross-functional teams to develop product positioning strategies.
Operations Manager, 08/2012 - 06/2017
Raising Cane's Scottsdale, AZ,
  • Operations manager over the food and beverage program for a 2,500-capacity music venue.
  • Organizing and maintaining building fluidity during venue takeovers for private charity events for high end clientele.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies with $20k to $100k nightly.
  • Created and implemented a new bar program including changes to bar setup and selection, new and distinctive bar decor and displays, menu design and development.
  • Responsible for scheduling, day to day maintenance, orders and deliveries, maintaining profit and loss, as well as hosting and attending client/employer meetings.
  • Supervising 19 separate bars totaling up to 30 different points of sale.
  • Maintaining a positive working environment through intense demanding shows such as a 12 show 7 day run.
  • Weekly forecasting and budgeting.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted, and updated inventory reports upon receipt of new shipments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education and Training
: Skynyrd’sBurress’sLynyrdBusiness, Expected in
-
Georgia Military College - Warner Robins, GA,
GPA:
: Media Communications, Expected in
-
Central Georgia Technical College - Macon, GA,
GPA:
Certifications
  • First Aid/CPR
  • ServSafe
  • TIPS
  • RAMP

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School Attended

  • Georgia Military College
  • Central Georgia Technical College

Job Titles Held:

  • Market General Manager
  • General Manager
  • Operations Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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