Manufacturing Technician resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.

Dedicated Sales Representative with excellent lead generation skills and more than 5 years of experience. Bilingual and knowledgeable in methods used to close sales deals. Specializes in multinational sales and international transactions.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • B2B and B2C sales
  • On-site product demonstrations
  • Relationship selling
  • Territory sales
  • Product and service knowledge
  • Product management and pricing
  • Sales closing
  • Post-sales support
  • Product merchandising and distribution
  • Personnel training
  • Promotional planning
  • Hunter/farmer sales strategies
  • Customer retention abilities
  • Negotiation Tactics
  • Lead generation
  • Remote Support
  • HelpDesk Support
  • Network Operating Systems
  • Attention to Detail
  • Help Desk Assistance
  • Verbal and Written Communication
  • Troubleshooting and Diagnostics
  • Customer Service
  • Performance Analysis
Education and Training
High School Diploma: , Expected in 05/2023
Tift County High School - Tifton, GA
Associate of Science: , Expected in
Ultimate Medical Academy - Clearwater - Clearwater, FL
Manufacturing Technician, 09/2020 to Current
Applied MaterialsChelmsford, MA,
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Troubleshot problems with equipment, devices or products.
  • Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
  • Coordinated with vendors, suppliers and manufacturing personnel to resolve technical and quality issues.
  • Kept production logs and maintained job material inventory.
  • Consulted equipment manuals to adjust and repair defective parts and materials.
  • Used hand tools, power tools and measurement devices to perform production operations.
  • Addressed assembly line problems with extensive and detailed knowledge of standard procedures.
  • Evaluated final products for quality and compliance with product standards.
  • Inspected materials used in deliverable products and determined suitability based on shelf-life.
  • Collaborated with team members to promptly accomplish tasks and meet deadlines.
  • Wrote thorough reports detailing production quality findings and proposed recommendations.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Practiced safe and hazard-free work environments in line with company standards.
  • Supported production quality standards by regularly testing and verifying production processes.
Data Entry Clerk, 01/2021 to 03/2023
Conduent IncorporatedBrook Park, OH,
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Reviewed and updated account information in company computer system.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Proofread and edited documents to correct errors.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Exceeded quality goals to support team productivity.
Leader, 01/2020 to 09/2020
Gcp Applied TechnologiesChicago, IL,
  • Examined completed work to detect defects and verify conformance to specifications.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
Customer Service Representative, 09/2017 to 08/2019
Hardee's RestaurantCity, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

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Resume Overview

School Attended

  • Tift County High School
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Manufacturing Technician
  • Data Entry Clerk
  • Leader
  • Customer Service Representative


  • High School Diploma
  • Associate of Science

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