Manufacturing Team Leader, 09/2000
to 11/2010
Corning Incorporated – Big Flats,
NY
Supervise, train, and develop hourly personnel
Responsible for safety and housekeeping in several departments and enforcing those rules
Responsible for maintaining production selects and quality at given standards, payroll, labor reports, attendance records, overtime lists, production reports, and period reports
With the approval from the plant manufacturing supervisor develop and implement programs that improve safety, selects, and quality
Customer Service Representative, 09/1998
to 09/2000
Corning Incorporated – Big Flats,
NY
Managed assigned domestic and international customers in the Science Products division of Corning Incorporated
Received and entered customer orders, track shipments, respond to customer inquiries, issue credits and no charge replacements
Effectively managed a high-volume of inbound and outbound calls
Addressed and resolved customer product complaints empathetically and professionally
Various hourly positions, 04/1978
to 09/1998
Corning Incorporated – Corning,
NY
Machine and hand fabrication of consumer ware and laboratory glassware
Packaging and shipping of product to external customers
Maintenance of Corning manufacturing and research/development facilities
