Manufacturing Team Leader Resume Example
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MANUFACTURING TEAM LEADER
Professional Summary
Dedicated Customer Service/Call Center Representative who provides exceptional customer service through active listening and problem solving.
Skills
| Skilled in customer service/call center operations Multi-line phone operation proficiency Outstanding communications skills | Highly confident and detail-oriented Customer service awards Familiar with Key Performance Indicators (KPIs) |
Work History
Manufacturing Team Leader, 09/2000
to 11/2010
Thermo Fisher Scientific Inc. – Bannockburn , IL
Supervise, train, and develop hourly personnel
Responsible for safety and housekeeping in several departments and enforcing those rules
Responsible for maintaining production selects and quality at given standards, payroll, labor reports, attendance records, overtime lists, production reports, and period reports
With the approval from the plant manufacturing supervisor develop and implement programs that improve safety, selects, and quality
Thermo Fisher Scientific Inc. – Bannockburn , IL
Supervise, train, and develop hourly personnel
Responsible for safety and housekeeping in several departments and enforcing those rules
Responsible for maintaining production selects and quality at given standards, payroll, labor reports, attendance records, overtime lists, production reports, and period reports
With the approval from the plant manufacturing supervisor develop and implement programs that improve safety, selects, and quality
Customer Service Representative, 09/1998
to 09/2000
One80 Intermediaries – Dublin , OH
Managed assigned domestic and international customers in the Science Products division of Corning Incorporated
Received and entered customer orders, track shipments, respond to customer inquiries, issue credits and no charge replacements
Effectively managed a high-volume of inbound and outbound calls
Addressed and resolved customer product complaints empathetically and professionally
One80 Intermediaries – Dublin , OH
Managed assigned domestic and international customers in the Science Products division of Corning Incorporated
Received and entered customer orders, track shipments, respond to customer inquiries, issue credits and no charge replacements
Effectively managed a high-volume of inbound and outbound calls
Addressed and resolved customer product complaints empathetically and professionally
Various hourly positions, 04/1978
to 09/1998
Corning Incorporated – City , STATE
Machine and hand fabrication of consumer ware and laboratory glassware
Packaging and shipping of product to external customers
Maintenance of Corning manufacturing and research/development facilities
Corning Incorporated – City , STATE
Machine and hand fabrication of consumer ware and laboratory glassware
Packaging and shipping of product to external customers
Maintenance of Corning manufacturing and research/development facilities
Education
Associate of Applied Science: General Studies,
1977
Corning Community College - City, State
Corning Community College - City, State
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Resume Overview
School Attended
- Corning Community College
Job Titles Held:
- Manufacturing Team Leader
- Customer Service Representative
- Various hourly positions
Degrees
- Associate of Applied Science : General Studies , 1977
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