Highly organized individual with the ability to multi-task effectively within a fast-paced environment. Proven analytical and problem solving abilities. Excellent written and oral communication. Proficient in MS Office and Adobe Photoshop. Knowledge of Software Development Life Cycle, Software Testing Life Cycle, test plans, cases and Web UI.
Skills
Trained in DOS, Computer Concepts, Local Area Network, Windows, Networking Essentials, MS Word, Access, Excel, PowerPoint, Multimedia (From NIIT)
Worked on Illustrations, Painting and Animation, Creating Page Layouts, Working with Sound, Video, Compositing and Post Production, Morphing, Warping, Advanced 3D Modeling, Concepts on Motion Capture, Designing Concepts, Animation effects for Web, Programming Concepts, HTML, Web page Design, Java Fundamentals (From Arena Multimedia)
Knowledge of HP ALM Quality Center and Azure DevOps
Currently learning SQL
Experience
Manual Tester, 03/2021 - Current Deloitte – Woodland Hills, CA,
Created and managed test plans, test cases and defects in HP ALM Quality Center.
Performed Functional and Regression testing using HP ALM Quality Center.
Updated test cases and successfully linked them to the Requirement Traceability Matrix.
Exported test cases from excel to HP ALM Quality Center using MS Excel Add in.
Created Queries and Test plans in Azure DevOps.
Maintained and conditioned Credit/Debit cards using Mcycle, a session in FDR.
Provided good judgement in executing fraud review for electronic money movement through bank to bank and wire transfers.
Investigated assessment to validate between fraudulent and valid activity in a timely manner to mitigate losses.
Completed pre-assigned tasks and specific projects such as reviewing high risk transactions.
Have knowledge of Regulation E and Regulation Z.
Customer Service Representative, 08/2019 - 11/2019 Stripe – Washington, MN,
Booked reservations for passengers for Amtrak while providing information about cities we service, the accommodations we offer, our policies and give instructions and directions on how to accomplish their trip while on the phone with them.
Executive Assistant and Country Management Support, 05/2008 - 12/2011 University Of Minnesota – Minneapolis, MN,
Provided full administrative support of day-to-day business activities to The Senior Manager and Head of Departments.
Composed and distributed company-wide communications on behalf of The Country Manager and ensuring timely delivery.
Edited and maintained PowerPoint presentations for the Country Manager for Board Meetings, All Managers' Meeting and Town Halls, etc.
Proactively managed Country Manager's calendar.
Co-ordinate with the Travel Team to arrange Domestic/International travel for the Country Manager and Department Heads.
Adhered to strict data confidentiality policies to prevent information leakage.
Voice & Accent Trainer, 10/2005 - 10/2007 Zavata India Pvt. Ltd (Now Apollo Health Street) – City, STATE,
Provided voice clearance to candidates during the Recruiting process and post training assessment.
Trained new hires on voice skills and neutralizing the accent and provided feedback based on monitored calls.
Credit Underwriter, 07/2002 - 08/2005 GE Money Servicing – City, STATE,
Processed personal credit card applications and Credit Line increases for 2 Lowes and GE Flex Plus on and off call.
Reviewed and evaluated the credit performance of the customer based on Character, Capital and Capacity with the help of credit rating agencies then assigning a credit limit.
Worked with U.S. Based Fraud Underwriting Department for 1 year: Processed personal and Business credit card applications for clients such as, SAMS, Walmart, Lowes, JCPenny, Home Depot, Gap and Old Navy on and off calls. Verified personal and business information for the application based of the credit rating agencies.
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School Attended
Ohio High School Equivalence Diploma
Private Candidate
The British School
Job Titles Held:
Manual Tester
Enterprise Fraud Specialist
Customer Service Representative
Executive Assistant and Country Management Support
