LiveCareer-Resume

managing member resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well-organized with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Proven ability to work well in a fast paced environment.

Skills
  • Operations supervision
  • Meetings and presentations
  • Sales Techniques
  • Staff development
  • Project management
  • Marketing
  • Contract development and management
  • Key accounts and territory management
  • Brand management
  • Issue and conflict resolution
  • Workforce Management
  • Critical thinking
  • Friendly, positive attitude
  • Planning
  • Customer service
  • First Aid/CPR
  • MS Office
  • Data management
  • Organization
  • Team building
  • Work ethic
  • Relationship building
  • People skills
  • PPE use
  • Troubleshooting
  • Communication
  • Flexible
  • Basic math
  • Conflict resolution
  • Microsoft Office
  • Project planning
  • Decision-making
  • Maintenance & Repair
  • Patient feeding
  • Patient skin and nail care
  • Patient toileting
  • Grooming and bathing assistance
  • Wound care and irrigation
  • Proper sterilization techniques
  • Professional bedside manner
  • Advanced anatomy knowledge
  • Charting expertise
  • Understands medical procedures
  • Medical billing
  • Catheter change and preparation
  • Inventory and supply management
  • HIPAA compliance
  • Documentation procedures expert
  • Phlebotomy
  • Vital sign monitors
  • Preparing specimens and samples
  • Restocking lab supplies
  • First aid
  • Quick problem solver
  • Patient-handling equipment
  • Specimens collection and processing
  • Communicating with patient families
  • Calm and level-headed under duress
  • Sterile technique
  • Patient scheduling
  • General housekeeping ability
  • Meal supervision
  • Stocking supplies
Experience
Managing Member, 02/2017 to 01/2022
Landmark HealthCovington, KY,
  • Created positive work setting to help employees feel valued.
  • Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
  • Tasked with recruiting and hiring high-level talent that would bring focus, dimension and experience to the company.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, stClaireline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Medical Receptionist, 01/2010 to 12/2013
Orange Regional Medical CenterMiddletown, NY,
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Psych Technician, 01/2006 to 01/2010
Medstar HealthBethesda, MD,
  • Effectively managed daily charting for each patient.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Communicated with clients and families effectively building lasting relationships.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Provided client assessments upon admission and discharge.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Verified patient health history and contact information for chart accuracy.
  • Scheduled and coordinated patient follow-up appointments.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Handled inbound and outbound calls to verify patient appointments.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Drafted reports to track patient referrals and scheduling issues.
  • Called high-risk individuals weekly as designated by primary care physician.
  • Developed and distributed monthly patient satisfaction surveys.
CNA, 01/2004 to 01/2006
Millers Merry Manor Nursing HomeCity, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Assisted physicians with examinations and patient scans during diagnostic processes.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
  • Administered medications, monitored edemas and took blood and other body fluid samples for diagnostic purposes.
  • Used sterile techniques to prepare patients for procedures.
  • Facilitated games and other activities to engage long-term patients.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Triaged patients by phone and provided general assistance for basic and advanced needs.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Set up central venous pressure and arterial pressure monitoring systems to assist nursing staff with hemodynamic monitoring.
  • Cultivated strong value-added relationships with patients by delivering medical expertise.
Education and Training
Associate of Science: Nursing, Expected in
Ancilla College - Donaldson, IN
GPA:
Associate of Applied Science: Business Management, Expected in
Indiana Institute of Technology - Fort Wayne, IN,
GPA:
Associate of Science: Psychology, Expected in 09/2009
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • Ancilla College
  • Indiana Institute of Technology
  • University of Phoenix

Job Titles Held:

  • Managing Member
  • Medical Receptionist
  • Psych Technician
  • CNA

Degrees

  • Associate of Science
  • Associate of Applied Science
  • Associate of Science

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