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Managing Member Resume Example

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MA
MANAGING MEMBER
Summary

Established professional with good reputation and excellent skills working in both team-based and independent capacities. Bringing passion, business expertise, ingenuity, and a strong community and institutional focus to Kentucky State University.

Skills
  • Business and Relationship Development
  • Cash Flow Analysis
  • Debt and Credit Management
  • Critical Thinking Skills for Problem Resolution
  • Departmental Planning and Coordination to Improve Share of Wallet
  • 5-Star Customer Service
  • Understanding and Improving Business Operations Through Banking Solutions
  • Team Oriented
  • Organizational Skills
  • Good Communicator
Experience
Commercial Banking Relationship Manager / The Bank Of San Antonio - Austin , TX12/2021 - Current

Promoted to Vice President Commercial Lending position with the task of helping Independence Bank enter into the Lexington market through marketing, business development, and community service.

  • Developed and strengthened client relationships to support company service and business objectives.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Identified valuable solutions for customers with credit problems.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
Managing Member / Northeast Bancorp - Portland , ME12/2019 - Current

Supplier of cleaning chemicals and janitorial services. Offering customized cleaning programs for municipalities, corporate buildings, medical facilities, industrial buildings, warehouses, and universities.

  • Help customers operate efficiently and effectively by cutting down stock-keeping units through offering products with cleaning agents with muli-purposeful uses.
  • Maintain safety protocols through continued training, supervision, and best practice protocols of properly navigating each facility's layout and the safe handling of equipment and chemical material usage.
  • Create customized programs for both buyers of cleaning agents and janitorial services to ensure facilities were properly sanitized and disinfected.
  • Hire, train, and manage a workforce of professional commercial cleaners to set and control the expectations of Urban Industries LLC and ensure top tier performance for our customers.
  • Implement inventory management protocols and workflow processes to account for product usage, prevent unnecessary trips to stockrooms, and ensure we are operating as efficient as possible, saving time and resources.
Commercial Banking Relationship Manager / Smithfield Foods, Inc. - Atlanta , GA10/2017 - 12/2021

I continued to deliver financial advice and solutions that are tailored to the needs of my clients and prospects such as growing their business, buying new equipment, funding working capital, and day-to-day banking needs.

  • Educated customers on variety of loan products and available credit options to promote valuable business decision-making.
  • Improved customer satisfaction by finding creative solutions to business banking problems or video conferencing conversations.
  • Improve customer satisfaction by finding creative solutions to business banking problems.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Provided expert credit advice on commercial mortgages and both educational and personal loans.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Assisted customers in improving profit margins by streamlining operations and workflow and negotiating competitive financing structures.
Business Banking Officer / Kraft Foods Group - City , STATE02/2012 - 10/2017

Cultivated and managed new and existing client relationships of high-net-worth individuals and their related businesses. Managed a Book of Business of over 200 clients. Developed sales plans for each relationship to provide an array of services: business cash flow solutions, savings, investment and retirement management, credit and personal banking products. Acquired new clients through referrals; networking events, social media outlets, cold-calling, and consolidating customers with personal banking relationships who did not bank their business with PNC Bank.

  • Improved business decision-making by utilizing current data on market conditions, customer numbers and sales levels.
  • Cultivated relationships with key stakeholders and decision-makers as part of successful business practices.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Performed daily maintenance of loan applicant database.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Sales Representative / Company Name - City, State08/2008 - 01/2011

Managed open territory within the Northern Ohio/Detroit region. Oversaw major corporate accounts including Walmart, Kroger, Meijer's, K-Mart, and Giant Eagle. Managed inventory, leveraged relationships with store and regional management for incremental display space, and developed a team of merchandisers to meet daily expectations.

  • Planned and followed through with inventory management for each store.
  • Supported clients with targeted and highly successful product launches.
  • Converted additional product space by maintaining and managing sample inventory to aid sales pitch.
  • Communicated all sales promotions to customers to grow average customer account size.
  • Generated sales by executing complete sales cycle process from prospecting through product placement negotiations and closing.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Developed customized sales techniques to successfully sell and upsell food and beverage products to new and existing clients.
  • Supervised placement of incremental product displays.
  • Maximized efficiency and time management by effectively planning and organizing merchandising routes within territory.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Thoroughly researched portfolio products to enhance knowledge of product market and competitors.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
Education and Training
High School Diploma05/2003Pontiac Northern High School
Bachelor of Arts: Business Administration And Management07/2008Kentucky State University - City, State
Diversity, Equity And Inclusion in The Workplace Certificate06/2021University Of South Florida - City, State
Community

Commercial Property Association of Lexington (2021-Current)

  • Board member of this organization which was created for the promotion and improvement of business conditions for commercial property development, financing, ownership, leasing, and management. www.cpalky.org

Lexington Bluegrass Minority Business Expo (2019-Current)

  • Sponsorship Committee Chair for this conference dedicated to distributing education and economic resources to minority owned businesses. www.lexingtonmbe.com

Kentucky Black Bourbon Guild Inc. (2018-Current)

  • Cofounder and the Vice President of this bourbon educational organization which bridges the educational and economical gaps between minorities and this $8.6B industry. www.kentuckyblackbourbonguild.com

Community Action Council (2019-2020)

  • Served as a board member of this organization which helps citizens living in low-moderate income communities get and stay of poverty. www.commaction.org

Whitney M. Young Jr. Job Corps Center KY (2019-2020)

  • Mentored young men within the age groups of 16-24 with vocational skills. www.whitneymyoung.jobcorps.gov
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Resume Overview

School Attended

  • Pontiac Northern High School
  • Kentucky State University
  • University Of South Florida

Job Titles Held:

  • Commercial Banking Relationship Manager
  • Managing Member
  • Business Banking Officer
  • Sales Representative

Degrees

  • High School Diploma 05/2003
    Bachelor of Arts : Business Administration And Management 07/2008
    Diversity, Equity And Inclusion in The Workplace Certificate 06/2021

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