Managing Director Of Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

An ambitious, accomplished natural team-builder and leader with 30 years of experience demonstrating an ability to deliver mission-critical results. As a goal focused Director, led the largest district within a Fortune 500 company resulting in overall district improvements in many key performance indicators. A visionary individual with 30 years of leadership in varying roles with proven success. Have built and retained high performing teams by hiring, developing and motivating skilled professionals at multiple locations. Highly skilled in analytical problem solving, engineering, communications at multi levels, strategic execution, and building effective teams with focus on career development. Values leadership and seeks to inspire teams by motivating people to perform to the best of their abilities by setting a positive example. Extremely hardworking and self-motivated individual with a simplified daily focus on business fundamentals: teaching and promoting the "People, Service, Profit" culture, stressing the criticality of every team member's contribution, and engaging employees at every level to build a top-performing team.

  • People Service Profit Region of the Year FY20 - Midwest Region
  • FY19 Internal Audit Results of an Exceptional Opinion
  • People Service Profit Service Center of the Year – FY16 & FY17
  • FY13, FY16 & FY17 People Service Profit Award Winner Rock Island, IL
  • The Prestigious 5 Star Award Winner 2015
  • Audit Compliance Record for a HUB 97%
  • FY10 & FY12 People Service Profit Award Winner
  • Audit Compliance Record for an EOL 99.3%
  • Used Microsoft Excel to develop spreadsheets to use as planning tools, checklist and operational status update logs to measurer progress for centers and the district.
  • Specialized in Team Building
  • Budgeting and Accounting
  • Employee Engagement and Development
  • Quality Driven Management Coach
  • Building Safety Culture
  • Compliance
  • Customer Service-oriented
  • Problem Solving & Innovative Thinking Skills
  • Ability to make Impact, Influence, Achieve results
  • Sales
  • Project Management
  • Diversity and Inclusion Alumni
  • Excellent Communication Skills
  • Good Sound Judgement and Decision Making
Work History
Managing Director of Operations, to
Albany Charter School Network Nashville, TN,
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Director for 17 locations across Indiana and Michigan
  • Director for 2000 employees, 1254 doors and 2 hub operations
  • Daily operational success of 16000 LTL shipments delivered, picked up and through hub operations
  • Daily Teamwork with Safety, Compliance, Engineering and other key departments
  • Developing Leadership across largest district in company to help 17 centers continually hit goals year over year
  • Business Acumen and continuous improvement focus on many key metrics
  • Quality Driven Management problem solving techniques taught and implemented
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Service Center Manager, to
Suncoast Schools Federal Credit Union North Fort Myers, FL,
  • Scheduled daily service center employees and monitored performances.
  • Managed team of 350 employees, overseeing hiring, training, and professional growth of employees.
  • Trained 100+ new staff members on company policies and center expectations.
  • Daily devolvement of hourly and salary employees to achieve goal driven results.
  • Developed and implemented performance improvement strategies to encourage growth within leadership pool.
  • Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
  • Prepared daily, monthly, quarterly and yearly budgets for overall staff and center.
  • Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files.
  • Managed monthly Controllable Cost Report with 115 accounting lines covering everything from global cost to local vender and labor cost.
  • Improved production, engagement, profit and safety metrics.
  • Working closely with sales to grow and improve quality.
  • Building teamwork between shop and operations through improved communication.
  • Improving relationships with effective survey action plans.
  • Supported and encouraged employee participation in the state and national Truck Driving Championships, Top Wrench and Dock Freight Handling competitions to help employee with skills growth.
Service Center Manager, to
Suncoast Schools Federal Credit Union North Port, FL,
  • Managed and grew Mason City location.
  • Scheduled daily service center employees and monitored performances.
  • Developed center into a very strong, safe, compliant and engaged center.
  • Traveled across United States to mentored new manager and help educated them on processes and coaching.
  • Supported and encouraged employee participation in the state and national Truck Driving Championships, Top Wrench and Dock Freight Handling competitions to help employee with skills growth.
  • Traveled to preform Internal Audits in many states.
  • Mentored centers in multiple locations during American Freightway/Viking merger and acquisition.
Associate of Arts: General, Expected in 1993
Scott Community College - Bettendorf, IA,
: Business Acumen For Senior Leaders, Expected in 02/2018
SMU-COX Business School - Dallas, TX,
  • Senior Diversity Council Member and Alumni
  • Knights of Columbus
  • Served on the Civil Service Commission
  • QDM Expert Certification - 26 Week Quality Driven Management Program (A program that is a combination of Six Sigma, Lean, ISO and Baldrige)
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Resume Overview

School Attended
  • Scott Community College
  • SMU-COX Business School
Job Titles Held:
  • Managing Director of Operations
  • Service Center Manager
  • Service Center Manager
  • Associate of Arts

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