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Managing Director IT Resume Example

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MANAGING DIRECTOR IT
Professional Summary

Versatile Managing Director and Consulting Manager with 15 years in the Technology Consulting industry.

Strong customer-support and advocacy while continuing to align and expand relationships and opportunities.

Highly technical with strong client-focus and the ability to communicate complex solutions to capture sales opportunities and ensure successful delivery.


Skills include::

Business Relationship Management

Operations and Financial Management

Client and Partner Engagement Management

Delivery Management and Support

Strategic Planning

Active Sales Calls

Project Quality and Diligence

Personnel Management - Salary, Hiring and Termination

Budgeting, Forecasting and P&L

Contracts, SOW and Proposals

Operations management

Contract negotiation/review/drafting

Training and development

Change management

Creative Problem Solving

Multi-Task Management

Reports generation and analysis

Account Management

Budgeting

Experience
January 2011
to
January 2014
Experis San Francisco, CA Managing Director IT
  • Managed all business development, sales activity, project success and client satisfaction with Experis Information Technology projects and staffing.
  • Led a team of 13 full-time employees that managed over 190 IT consultants.
  • Executed successful Sales Planning, Execution and Engagement with 5 sales people and 30+ clients achieving 25% Gross Margin.
  • Effectively partnered with Client's Sr. Executives to create long-term strategies for product delivery, staffing, maintenance and support.
  • Created Engagement and Communication methodologies for newly formed Project Solutions division that was used to successfully manage client projects, ensure client satisfaction and deliver superior results.
  • Increased region's revenue by improving sales management, partner relationships, bill-rates, managing all aspects of P&L. Fostered high customer satisfaction and retention.
  • Successfully hired, trained and mentored sales people to increase penetration, listen for additional opportunities and to position themselves as ‘Solution Selling Consultants' and less order-takers.
  • Designed and implemented new sales training program that was a template for National use that incorporated companies training methodologies and generated an actual career development path for people new to selling staffing solutions.
January 2011
to
December 2011
Magenic Technologies, Inc. San Francisco, CA Director
  • Led a team of over 30 PM/Development, QA/Testers and managed all client engagement and delivery.
  • Created new strategic partnerships and build relationships in new divisions and up and down the Client's hierarchy.
  • Assisted in Strategic Planning across all Enterprise Client business units.
  • Organized and managed all proposals and client-facing sales processes.
  • Delivered project quality, successful delivery and governance in compliance with Client's specifications.
  • Responsible for project adherence to scope and budget.
  • Collaboration with Client on budgeting, forecasting and Service License Agreements (SLA).
  • Coordination with: Finance to ensure that billing and payments are progressing as agreed.
  • Managed across multiple projects for all process diligence, delivery and client acceptance.
  • Coordinated with Account Executives to implement sales strategies that drive revenue, profit and growth.
  • Completed projects and earned high Customer Satisfaction with our consulting services.
January 2003
to
January 2011
Magenic Technologies, Inc. San Francisco, CA General Manager
  • Worked in tandem with one of the original founders in the Bay Area office with 4 employees, expanded to over 40 consultants and 4 sales people.
  • Increased Region revenue from less than $700K to over $11 million annually in 7 years by improving sales management, increasing bill-rates, managing salaries, and high customer satisfaction and retention.
  • Strategic Planning for Magenic as a National Organization.
  • Report directly to the COO, attend corporate quarterly meetings, operations planning and Regional Marketing Campaigns and creation of new partnerships.
  • Collaborated with Microsoft Corporation to establish, maintain and extend partnership through quarterly-meetings, world wide partner conferences, and access to Partner Account Managers (PAMs).
  • Involved in certification of Magenic as a National Systems Integrator (NSI).
  • One of eighteen such partners in North America.
  • Region responsible for winning Microsoft World Wide Partner of the Year 2005 for Application Development.
  • Direct accountability for consultant career development, and managed them to improve technical, project management, engagement management and client interpersonal skills.
January 1999
to
January 2002
Magenic Technologies, Inc. San Francisco, CA Principal Consultant
  • Successfully managed over 20 customers and multiple clients on technologies ranging from Office Forms, Windows Applications, Enterprise Data Warehousing and Financial Systems.
  • Proficient on technical sales calls ranging from CIO-level/IT Directors to Architects Provided full working demos, presentations and documentation, proposals and budgeting.
  • Architected numerous business applications using Project Management, OOP, UML and Data Modeling, with a successful implementation.
  • Assisted in the creation and implementation of a new delivery methodology - Magenic Foundation Framework that integrated the Microsoft Solution Framework (MSF) with deliverables in both documentation and application code.
  • The results were 30% reduction in time-to-market across all projects by implementation of repetitive processes, reusable components, and entire sub-systems.
  • Testing, Training, Education and Mentoring to all new hires to assure that they were presented to teams with a re-defined terminology, process definition and team model.
Education
California State University Fresno Fresno, CA, USA Bachelor's Degree: History
California State University of Fresno Microsoft Certified Solutions Developer (MCSD) and Certified Professional (MCP)
Skills

Agile/SCRUM, Application Development, Databases, Data Warehousing, C#, Windows Applications, Windows, Oracle, Project Management, SQL Server, XML

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Resume Overview

Companies Worked For:

  • Experis
  • Magenic Technologies, Inc.

School Attended

  • California State University Fresno

Job Titles Held:

  • Managing Director IT
  • Director
  • General Manager
  • Principal Consultant

Degrees

  • Bachelor's Degree : History
    California State University of Fresno Microsoft Certified Solutions Developer (MCSD) and Certified Professional (MCP)

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