managing director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in technology operations. A dynamic DEI internal and external strategist with over nineteen (19) years of experience designing and implementing organizational change at a Fortune 500 company. Responsible for identifying and building partnerships and collaboration with C Suite executives, driving leadership and serving as a strategic partner to lead highly effective and diverse teams, and ensuring organizational alignment that led to increased employee engagement. Partner for recruiting diverse talent. Performance Management Organizational Development Staffing/Recruitment Organizational Change Management Corporate and Private Philanthropy Employee Relations Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of planning, organizing, and overseeing organizational processes to balance revenue, costs, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. A strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering an engaging and pleasant personality with expertise in improving customer relationships. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in Leadership Strategy and Operational excellence.

  • Sales Tracking
  • Originality and Creativity
  • Sales Promotion
  • Performance Monitoring and Evaluation
  • Department Oversight
  • Business Leadership
  • Financial Statement Review
  • Program Optimization
  • Process and Procedure Refinement
  • Continuous Quality Improvement (CQI)
  • Process Development and Streamlining
Work History
Managing Director, 01/2019 to Current
Charles Schwab CorporationReston, VA,
  • Consult with company leaders to develop and implement inclusion strategies to align with company's diversity mission and goals
  • Design and develop employee engagement survey and quarterly engagement pulse survey whose results were used to design employee engagement activities such as focus on results of inclusion of underrepresentation of diverse groups and equitable people processes
  • Coach executives on development of developing key performance indicators (KPIs) for Diversity Equity and Inclusion (DEI) metrics, such as measuring unconscious bias with use of Implicit Association Test and other enterprise-wide strategies
  • Lead executive leaders with guidance and focus on importance of having people around world help with decisions and goals
  • Develop recommendations for diversity hiring initiatives, including cultural awareness campaigns, leadership training workforce diversity teams, and employee resource group programs.
Sr. Operations Manager, 06/2014 to 05/2019
Carrier EnterpriseWoodbridge, VA,
  • Supervised network migration project, with 8 employees, and effectively transitioned almost 2,000 accounts, averaging $ 6 million in yearly billing
  • Forecasted and realized overall cost savings of $2 mil through onboarding and use of new network provider
  • Collaborated with Product, Process, IT, and Sales partners as way of identifying and removing inefficiencies in delivery of service, reducing cycle time and operating costs as result
  • Created project plans or Kanban boards
  • Managed post-merger coordination of complex integration projects and wind-down of cross-department assets
  • Managed employee-related issues encompassing labor, turnover, and diversity
  • Provided leadership for continual management and employee training initiatives
  • Directed management meetings to enhance collaboration and maintain cultural based on trust and group problem-solving
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
  • Worked with IT Vendors on technology strategy across full suite of services and products to maximize opportunities.
Sr. Service Delivery, 08/2000 to 06/2014
NokiaSan Jose, CA,
  • Managed all emerging technology strategies to deliver customized solutions for Human Resource functions for over 300 specialty stores throughout Eastern United States and Puerto Rico
  • Major functions included training and development
  • Led teams through organizational change to ensure internal workforce realignment
  • Managed and monitor key KPIs for business processes
  • Establish and implement project management processes and methodologies for IT community to ensure project execution is delivered on time
  • Advised clients on methods, technologies, process improvements, and training that would increase overall business potential
  • Collaborate with other team leaders with production, accounting/finance, and sales teams.
  • Created plans and communicated deadlines to complete projects on time
  • Conducted research, gathered information from multiple sources and presented results
Customer Project Manager, 06/1998 to 07/2000
  • Managed decades-long relationships with major corporations to guide the growth and prosperity of their companies
  • Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, and upgrade requirements
  • Negotiated service and billing issues relating to AT&T Data services
  • Identified plans and resources required to meet project goals and objectives
  • Developed and initiated projects, managed costs, and monitored performance deadlines by coordinating with contractors to manage performance
  • Established project management methodology (e.g., PMBOK, waterfall, scrum) required
  • Managed projects from procurement to commission
  • Drove team success through shared vision and recognition of quality performance
  • Boosted revenues by coordinating and executing projects and growing inventory diversity.
Ph.D.: Business Administration, Expected in 12/2020
Walden University - Minneapolis, MN,
Management of Science: Management Information Systems, Expected in 05/1995
State University Of New York - Oswego, NY,
Bachelor of Liberal Arts: English, T Human Resources, Expected in 05/1988
The College of New Jersey - Ewing, NJ
1-888-722-1787 Supervisor: Don Block Colleague: Terry Tomlinson Colleague: Kevin Cummings
  • A
  • SCRUM, AGILE, Azure, CSSBB, Project Management, CSSC, CSM, Lean, Enterprise Design Thinking Practitioner (IBM)
  • B
  • University of South Florida, Muma School of Business' Diversity, Equity, and Inclusion in the Workplace Certificate c
  • SHRM- Certified Professional (SHRM-CP) d
  • 2015 United States President's Volunteer Award Winner e
  • Bellsouth Long Distance —Supervisor in Action Award f
  • Fulbright Scholar member, The National Society of Leadership and Success (Sigma Alpha Pi)
  • G
  • IPMA (International Project Management Assoc.) h
  • Six Sigma, Quality by Design, i
  • Microsoft Azure Data Fundamentals—DP-900, AI-900 & SC-900 certified j
  • ASAPM (American Society for the Advancement of Project Management) k
  • ATP (Atlanta Telecom Professionals) l
  • Telecom Executives Business Network m
  • Montserrat Progressive Society of Atlanta (Non-Profit) — President Georgia American n
  • Heritage Organization—Board Director
  • Project Management Institute
  • Toastmasters

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Resume Overview

School Attended

  • Walden University
  • State University Of New York
  • The College of New Jersey

Job Titles Held:

  • Managing Director
  • Sr. Operations Manager
  • Sr. Service Delivery
  • Customer Project Manager


  • Ph.D.
  • Management of Science
  • Bachelor of Liberal Arts

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