Managing Director Business Operations resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced senior manager with expertise in Enterprise Risk Management (ERM), Operational Risk Management (ORM), continuous process improvement, M&A integration, change management and financial systems.

Proven track record of success compiled by growing and leveraging interpersonal skills, financial markets understanding, disciplined project management, and systems analysis/redesign

  • Excellent problem-solving abilities including crisis management, root cause analysis, and systems/process mapping
  • Excellent communication skills, extensive exposure to senior management, regular speaker at industry events
  • Sarbanes Oxley compliance including IT General Controls, Systems Development Life Cycle, Asset Valuations, and Entity Level Controls
  • Successful leadership of large cross-company projects including M&A integration, process re-engineering and ground-up Enterprise Risk Management implementation
  • Deep Operational Risk oversight experience including Business Continuity, Cyber Security, process controls and Vendor Management
  • Comprehensive corporate policy assessment and new policy implementation experience
MBA: , Expected in 2006
Cornell University - Ithaca, NY

Graduated with distinction

Bachelor of Science: Finance, Expected in 1997
The College of New Jersey - Ewing, NJ
Dean's list; Finance Honor Society
Work History
Managing Director, Business Operations, 09/2013 to Current
Annaly Capital ManagementCity, STATE,
  • Direct responsibility for company's middle and back office teams responsible for transaction processing, asset valuations and data validation
  • Oversaw comprehensive front-back office systems selection, processes reengineering, and project implementation.  Resulted in significantly faster book close, decreased staffing requirements, and an increase in value-added data reporting
  • Shared responsibility for Business Continuity, IT controls including Cyber Security and Change Management, Enterprise Risk Management, Operational Risk Management and company wide talent development
  • Oversaw Hatteras integration, the industries largest Mortgage REIT M&A, completing onboarding within three months
  • Contributed to assessment and onboarding of multiple new asset classes, nearly all of which were onboarded within the same quarter they were approved.  

Executive Vice President, Head of Operational Risk, 08/2011 to 09/2013
Annaly Capital ManagementCity, STATE,
  • Enterprise Risk Management design and implementation. Included thorough comparison to COSO best practices and new policy implementation such as a Key Spreadsheet Policy to reduce exposure to spreadsheet and model risk
  • Dodd Frank operational implementation oversight.  Achievements included successful transition to cleared swaps trading requiring significant cross department and 3rd party coordination
  • Business continuity ownership.  Achievements included implementation of tabletop exercises, ground up design and execution of Business Impact Analysis, resilience improvements (hardware, software, emergency supplies), formalization of BCP and disaster recovery testing

Product Manager, Global Data Department, 2005 to 2011
BloombergCity, STATE,
  • Designed and implemented strategic expansion of company data sets including corporate actions, equity fundamentals, and commercial real estate.  Resulted in new business lines, including a stand alone dividend forecasting product resulting in annual revenues in excess of $1m
  • Regular interactions with senior management to represent key department initiatives
  • Streamlined and enhanced operations to improve data quality, speed and usability
  • Global management responsibility for teams overseeing data entry/analysis and data product/systems development 
  • Extensive internal, end user, and 3rd party collaboration resulting in new products, improvements to existing data sets, and enhanced operations

Analyst to Manager, Global Training and Analytics Groups, 1997 to 2005
BloombergCity, STATE,
  • Increasing responsibilities within division responsible for end user training and core terminal support; culminated in oversight of +100 individuals prior to transition to product manager in the company's data division
  • Also responsible for product and process improvements achieved through system developments, resource allocation and extensive internal and external collaboration

Certifications, Affiliations and Other Experince
  • Chartered Financial Analysts (CFA) Society, Philadelphia (2008-present)
  • SIFMA AMG member (2011-present), Operational Risk Committee Co-Chair (2012-present), Steering Committee Member (2013-present)
  • The College of New Jersey (TCNJ) Mayo Business Plan Competition Judge (2012-present)
  • Adjunct Finance Professor, Graduate and Undergraduate courses at Rider University and The College of New Jersey (TCNJ) (2006-2014)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Cornell University
  • The College of New Jersey

Job Titles Held:

  • Managing Director, Business Operations
  • Executive Vice President, Head of Operational Risk
  • Product Manager, Global Data Department
  • Analyst to Manager, Global Training and Analytics Groups


  • MBA
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: