Multi- Industry Business and Project Management Experience
Retail * Manufacturing * Services * Project * Finance * Consulting
Resourceful business and project management leader with proven strengths in managing cross-functional teams to achieve optimal business outcomes within mission-critical initiatives.Highly accomplished professional with diverse experience poised to transition solid background of managing diverse businesses and large-scale projects.Exceptionally organized and disciplined; possess well-developed interpersonal skills and ability to motivates and direct others in a supportive, cooperative team environment. Oriented towards successfully leveraging resources efficiency to maximize operational efficiencies and exceed expectations.Highly enthusiastic customer service professional with 10 years client interface experience.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in [year].Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Ranked as most effective department sales representative in the local region out of [number] representatives.Increased territory sales by surpassing monthly goal of $[amount].Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Increased store sales by [number]% by upselling merchandise.
Creative, problem solver, team player, strategic thinker and consensus builder.
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