Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multi- Industry Business and Project Management Experience

Retail * Manufacturing * Services * Project * Finance * Consulting

Resourceful business and project management leader with proven strengths in managing cross-functional teams to achieve optimal business outcomes within mission-critical initiatives.Highly accomplished professional with diverse experience poised to transition solid background of managing diverse businesses and large-scale projects.Exceptionally organized and disciplined; possess well-developed interpersonal skills and ability to motivates and direct others in a supportive, cooperative team environment. Oriented towards successfully leveraging resources efficiency to maximize operational efficiencies and exceed expectations.Highly enthusiastic customer service professional with 10 years client interface experience.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Customer service expert

  • Adaptive team player
  • Visual merchandising proficiency
  • Quick learner
  • Computer proficient
  • Reports generation and analysis
  • Training and development
  • Change management
Work Experience
08/2015 to Current
Managing Director Vanasse Hangen Brustlin Raleigh, NC,
Successfully led key projects which resulted in [positive outcome].
Planned and executed [project].
Advised, Ensured, Created, Consulted, Improved, Reduced, Documented, Resolved, Increased, Integrated, Proposed, Recommended, Recorded, Represented, Researched, Trained, Streamlined, Won, Initiated, Established, Solved, Developed, Managed, Monitored, Prepared, Guided, Identified
04/2011 to 07/2015
Manager Adp , ,
  • Led and managed the business aspects of multiple challenged locations that required strategic review and corrective measures due to internal and external circumstances.Manage the overall operations of stores that deemed as challenging manager is to make sure that the stores are ready to provide exceptional customer service Execute numerous marketing and merchandising programs that are set by upper level management and corporate in a timely manner.
  • Coached and direct the store's employees to succeed in achieving the performance matrix such as increase store revenue, control cost and other operational tasks such as marketing and sales goals.
  • Constantly seek the needed talent , recruit, develop and enable them to grow to the next level position to sustain the human resource mobility.
  • Exceeded expectation on most of the business matrixes such as Sales (103%), Quality Assurance (98%), Customer Voice (100%), Controllable Contribution(50%+), employee turnover (9%Vs 60% average) and Manager stability (100%).

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in [year].Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Ranked as most effective department sales representative in the local region out of [number] representatives.Increased territory sales by surpassing monthly goal of $[amount].Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Increased store sales by [number]% by upselling merchandise.

01/2006 to 02/2011
Chief Executive Officer Hca Kaysville, UT,
Planned and executed the formation of a unique business enterprise by merging several small businesses to a unified and bigger enterprise.
Successfully led key projects which resulted in the formation of a multi million dollar business.
After the formation and organization of the company I increased sales of the company by 17% over a two-year period.
  • Maximizing Organizational Efficiency : Combine multiple business enterprises to achieve organizational efficiency thorough a strategic review and merger process.
  • Effective Project Management: Led domestic and international full life-cycle development projects with highly-skilled, cross-functional project partners.Built a 15 million dollars state of the art factory after successfully overcome its unprecedented challenges.
  • Turn Around Under Performing Businesses: Create positive results, strengthen and sustain the outcome to maintain the viability of businesses.
  • Credited for converting different underperforming businesses to become profitable and strategically sound enterprises.
Education and Training
Expected in 2009
MBA: Management
Strayer University - Woodbridge, VA
GPA: Dean's List
Management Dean's List
Expected in 2007
Bachelor of Science: Accounting
Strayer University - Woodbridge, VA
Expected in
PMP® - Project Management Professional-Candidate:
PMP - , VA

Creative, problem solver, team player, strategic thinker and consensus builder.

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School Attended

  • Strayer University
  • Strayer University
  • PMP

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  • MBA
  • Bachelor of Science
  • PMP® - Project Management Professional-Candidate

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