Managing Director resume example

• Led and managed the business aspects of multiple challenged locations that required strategic review and corrective measures due to internal and external circumstances.Manage the overall operations of stores that deemed as challenging manager is to make sure that the stores are ready to provide exceptional customer service Execute numerous marketing and merchandising programs that are set by upper level management and corporate in a timely manner.
• Coached and direct the store's employees to succeed in achieving the performance matrix such as increase store revenue, control cost and other operational tasks such as marketing and sales goals.
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• Constantly seek the needed talent , recruit, develop and enable them to grow to the next level position to sustain the human resource mobility.
• Exceeded expectation on most of the business matrixes such as Sales (103%), Quality Assurance (98%), Customer Voice (100%), Controllable Contribution(50%+), employee turnover (9%Vs 60% average) and Manager stability (100%).

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in [year].Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Ranked as most effective department sales representative in the local region out of [number] representatives.Increased territory sales by surpassing monthly goal of $[amount].Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.Increased store sales by [number]% by upselling merchandise.