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managing director resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Senior Director with demonstrated success in driving results. Talented in developing partnerships, overseeing personnel and developing and implementing tactical plans to meet strategic goals. Proven leader with significant background in Human Resource leadership and operations.

Skills
  • Strategic Planning
  • Employment Law
  • Policy Development and Enforcement
  • Operations Management
  • Employee Engagement
  • Performance Management
  • Recruitment and Hiring
  • Learning and Development
Work History
01/2017 to 04/2021 Managing Director 24Hr Homecare | Fullerton, CA,
  • As head of People and Operations, created and implemented HR strategic vision and goals. Created and managed annual budget to accomplish HR objectives.
  • Effectively led and managed team of Human Resource professionals focusing on developing innovative approaches to deliver quality HR results.
  • Led change and transformation within HR function to deliver enhanced services including: increased employee engagement scores by 40%; decreased time-to-fill by 30%; increased HR satisfaction rating by 50%
  • Redesigned Succession Planning, Performance Management and Compensation programs for stronger outcomes.
  • Successfully partnered with business leaders to lead and facilitate change management initiatives.
  • Successfully managed employee benefit plans reducing annual benefits costs while preserving employee premiums. Developed Employee Safety Program and key early intervention programs to reduce Workers’ Compensation claims.
01/2013 to 01/2016 Human Resources Business Partner Maersk | Salt Lake City, UT,
  • Investigated and responded to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Identified training needs and developed training programs for employees and leadership to effect continual improvements in business objectives and reach business goals.
  • Developed strong working relationships with multiple business units to improve communication and outcomes.
  • Managed full cycle of recruiting, hiring and onboarding for 150+ new employees.
  • Managed performance management process to include analysis of potential talent gaps and career development plans to develop and retain top talent.
  • Assessed and aligned Sales compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Developed succession planning process to promote retention.
01/2007 to 01/2013 Human Resources Business Partner Maersk | Charlotte, NC,
  • Served as liaison between business operations and Human Resources function for 300+ employee base advising leaders in the areas of leadership development, performance management, employee relations, and strategic HR issues.
  • Designed and implemented in-house 360 Feedback process resulting in enhanced leadership performance.
  • Developed and led company-wide Succession Planning process resulting in reduced talent gaps and enhanced talent readiness.
  • Created and developed internal Leadership Network program to facilitate quarterly peer-to-peer learning and development.
  • Implemented in-house employee engagement survey for 300+ employee base resulting in improved engagement scores.
  • Implemented company-wide annual performance management process.
  • Co-managed and executed company-wide reductions-in-force resulting in 40% staff reduction over two year period to support operational efficiency and cost reduction.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
01/2000 to 01/2006 Human Resources Manager, District HR Manager Gap Inc | City, STATE,
  • Served as internal consultant to corporate client groups on broad range of organizational issues and provided practical solutions in the areas of performance management, staffing and talent development, and organization redesign initiatives.
  • Implemented HR processes for corporate and field business units such as annual performance management process, succession planning, compensation planning and analysis, employee recognition programs and planned reductions in force.
  • Provided regular guidance and direction to multi-level leaders regarding policy interpretation and execution including performance management discipline (up to and including terminations) and other employment policies and practices.
  • Developed and provided company-wide corporate employee training programs for all brands.
  • Provided expert guidance on high level employee relations issues resulting in reduced organizational risk.
  • Managed HR support staff and collaborated with Store Managers, District and Regional Directors to support field business strategies and objectives for 35 Northern California Gap Brand Stores.
Education
Expected in to to Master of Science | Exercise and Rehabilitative Physiology University of New Mexico, Albuquerque, GPA:
Certifications
Senior Human Resources Professional Certification – SHRM (2014) Stakeholder Centered Coaching Certification (2011)
Affiliations
Society of Human Resource Management (SHRM) Northern California Human Resource Association (NCHRA) World at Work

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • Managing Director
  • Human Resources Business Partner
  • Human Resources Business Partner
  • Human Resources Manager, District HR Manager

Degrees

  • Master of Science

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