Ambitious business manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. High-energy, results-oriented leader with an entrepreneurial attitude. Visionary. Experienced administrative professional skilled in talent recruiting, troubleshooting, policy and procedure development, budget management, marketing and customer relations.
Committed to delivering high quality results with little supervision. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. adept at managing multiple projects with ease using expert time management methods. Dedicated and focused office manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Small business development
Team leadership and interpersonal communications
Revenue and market expansion
Client account management
Human resources and staff development
Public relations and direct marketing
Self-motivated and Customer-oriented
Event Management and promotion
Spearheaded all company-wide marketing campaigns and increased client retention by 40%.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Coordinated all department functions for a team of 12+ employees.
Saved 18% in supply costs by researching and renegotiating vendor contracts.
Directly impacted company sales through operations management increasing one fiscal year revenue by 150%.
Playful Paws IncOntario, CAManaging Consultant06/2017 to 10/2017
Led the modeling, planning and execution of all operational processes.
Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
Lectured on industry based strategies and problem resolution techniques.
Identified key growth opportunities for the business through service add-ons and customer rewards programs to increase rentention.
Coached and mentored 8 staff members by offering constructive feedback and taking interest in their long-term career growth.
Playful Paws LLCOntario, CAAccounts Receivable02/2012 to 05/2017
Created and executed marketing/PR campaigns, including new service introductions and existing service development.
Monitored sales and ongoing expenses relative to budget projections.
Recruited, retained and developed staff.
Planned, coordinated and controlled daily operations of the organization.
Ensured exceptional client service and quality service offerings.
Calculated figures such as discounts, percentage allocations and credits.
Researched and resolved billing and invoice problems.
Verified details of transactions, including funds received and total account balances.
Conducted month-end balance sheet reviews and reconciled any variances.
Club Fido LLCCulver City, CAAdministrative Associate & Operations Manager06/2008 to 06/2011
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Directed daily office and kennel operations and scheduled maintenance of equipment.
Maintained electronic and paper filing systems for customer accounts.
Served as central point of contact for all employee relation matters and business owner.
Created and managed all direct marketing campaigns.
Education and Training
Business Project ManagementAshford UniversityCoursework in progress
Business CommunicationsDillard University, New Orleans, LA
Operating Systems: Windows and Mac OSX
Office Software: Microsoft Office Suite, QuickBooks, Nitro Pro, Adobe Pdf
Website Design: Website Builder
Desktop Publishing Software: Photoshop, Illustrator, HTML, Publisher Pro