(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Contract development and management
  • Brand management
  • Capital improvement planning
  • Issue and conflict resolution
  • Lead generation
  • Customer service
  • MS Office
  • Problem resolution
  • Active listening
  • Decision-making
  • Relationship building
  • Problem Resolution
  • Verbal and Written Communication
  • Decision Making
  • Computer Skills
  • Customer Service
  • Calm Under Pressure
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Good Judgment
  • Professional and Courteous
  • Time Management
  • Customer Relationship Management
Education and Training
American InterContinental University Schaumburg, IL Expected in 03/2023 Bachelor of Science : Business Administration And Management - GPA :
Full Sail University Winter Park, FL Expected in Bachelor of Science : Music Business - GPA :
Guardtexas - Managing Assistant
San Antonio, TX, 01/2020 - Current
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Identified business issues, creating customized solutions for individual problems.
  • Oversaw sales and marketing operations while developing strategic partnerships.
Hartung Glass - Associate
Pueblo, CO, 10/2019 - 04/2022
  • Documented transactions in notary journal to maintained permanent records.
  • Maintained positive working relationship with fellow staff and management.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered phones to help customers with queries and resolve basic concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Identified support issues and initiated appropriate action to resolve problems.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Managed client communication, scanning documents and distribution of mail.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Overcame customer objections to use of products and services, answering questions and providing information and new perspectives to show value.
  • Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Lincare - Customer Service Representative
Saint Peters, MO, 04/2018 - 11/2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
TMC/Verizon Wireless - Sales Representative
City, STATE, 10/2014 - 03/2015
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Continuously met sales goals via strategic prospecting.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.

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Resume Overview

School Attended

  • American InterContinental University
  • Full Sail University

Job Titles Held:

  • Managing Assistant
  • Associate
  • Customer Service Representative
  • Sales Representative


  • Bachelor of Science
  • Bachelor of Science

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