Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Contract development and management
Brand management
Capital improvement planning
Issue and conflict resolution
Lead generation
Customer service
MS Office
Problem resolution
Active listening
Decision-making
Relationship building
Problem Resolution
Verbal and Written Communication
Decision Making
Computer Skills
Customer Service
Calm Under Pressure
Strategic Planning
Negotiation and Conflict Resolution
Good Judgment
Professional and Courteous
Time Management
Customer Relationship Management
Education and Training
American InterContinental UniversitySchaumburg, ILExpected in 03/2023 ā āBachelor of Science:Business Administration And Management - GPA:
Full Sail UniversityWinter Park, FLExpected in ā āBachelor of Science:Music Business - GPA:
Experience
Guardtexas - Managing Assistant San Antonio, TX, 01/2020 - Current
Addressed internal and customer-related issues each day and affected strategic resolutions.
Identified business issues, creating customized solutions for individual problems.
Oversaw sales and marketing operations while developing strategic partnerships.
Documented transactions in notary journal to maintained permanent records.
Maintained positive working relationship with fellow staff and management.
Built and maintained relationships with peers and upper management to drive team success.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Answered phones to help customers with queries and resolve basic concerns.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Identified support issues and initiated appropriate action to resolve problems.
Opened, sorted and distributed incoming mail and processed outgoing mail.
Scheduled and confirmed appointments for clients, customers or supervisors.
Developed and deepened customer relationships to cultivate loyal and engaged customer base.
Managed client communication, scanning documents and distribution of mail.
Answered customers' questions and addressed problems and complaints in person and via phone.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Overcame customer objections to use of products and services, answering questions and providing information and new perspectives to show value.
Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Lincare - Customer Service Representative Saint Peters, MO, 04/2018 - 11/2019
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.