Manager's Assistant Resume Example Winn Dixie

MANAGER'S ASSISTANT

Summary

Forward-thinking manager's assistant with proven history of leadership, planning and problem solving. Adept collaboration with costumer service to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Skills

Bilingual Spanish/English
Sales monitoring
Product and service knowledge
Staff development
Staff training and development
Spanish translation
In-store support
Retail sales customer service
Adaptive team player
Microsoft Office expertise
Route management
Stockroom procedures
Store maintenance
Sales expertise
Product organization
Customer relations
High-energy attitude
Conflict mediation

Quality control
System implementation
Inbound and outbound calling
Shipping and receiving understanding
Promotional support
Process optimization
Call center experience
Problem-solving abilities
Customer support
Sales Techniques
Marketing
Issue and conflict resolution
Brand management
Relationship building
Active listening
Time management
Customer service
Training & Development

Experience

Manager's Assistant|Winn Dixie - Miami, FL|04/2020 - Current

Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Planned and prepared workflow schedules, delegating tasks for team members.
Assisted in evaluating employee performance and cultivating improvement initiatives.
Oversaw team development according to industry service standards to further customer loyalty.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Developed and implemented performance improvement programs, resulting in 21% increase in efficiency.
Directed and led employees, supervising activities to drive productivity and efficiency.
Supported sales management initiatives to optimize business development.
Enforced company policies and procedures to strengthen operational standards across departments.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Delegated daily tasks to team members to optimize group productivity.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.

Stocker Associate|Winn Dixie - Miami, FL|01/2020 - 04/2020

Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Assisted customers by locating items and loading heavy purchases in vehicles.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Greeted customers and retrieved requested products to drive satisfaction.
Blocked and faced all products on shelves and displays to meet company policies.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Palletized merchandise for easy movement to sales floor locations.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Packaged items with appropriate materials to prevent damage during shipping.
Used RF scanner to pick items from bins and complete orders.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Noted current product inventory levels to support completion of order requests and audits.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Costumer Service Representative|Winn Dixie - Miami, FL|08/2019 - 01/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with the management and people in charge of the store to develop customer service improvement initiatives.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.

Cashier|Winn Dixie - Miami, FL|03/2019 - 08/2019

Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Operated cash register, collected payments and provided accurate change.

Education and Training

SENA|Medellin, Colombia |03/2017Accounting Technician

Dr. Michael M. Krop Senior High School|Miami, FL|06/2020High School Diploma

Broward College|Miami, FLAssociate of Arts

Resume Overview

Companies Worked For:

Winn Dixie

School Attended

SENA
Dr. Michael M. Krop Senior High School
Broward College

Job Titles Held:

Manager's Assistant
Stocker Associate
Costumer Service Representative
Cashier

Degrees

Accounting Technician
High School Diploma
Associate of Arts

Manager's Assistant Resume Example

Resume Score: 80%

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