managers assistant resume example with 6 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
i am Jessica Claire, born May 15, 2002. I graduated from Marlboro County High School in Bennettsville Sc. I was in JROTC for 4 years in high school, i was top rank in class, i kept everything organized from the class room floor to the events we had on our schedule, we did community services through out the week, we worked with Special Needs kids try to get them to communicate better and how to act around others. i worked in retail for many years i have good communicating skills working with other, being responsible for other. i enjoy cooking and cleaning. i work to get paid i do not slack in work unless i am not getting paid.
Skills
File management
Multi-line telephone system operation
Office equipment troubleshooting
Employee communication
Customer relations
Supply restocking
Safe food handling
Recordkeeping and bookkeeping
Education and Training
Marlboro County High SchoolBennettsville, SCExpected in 07/2020 ā āHigh School Diploma: - GPA:
Honor Roll [Semester and Year]
[Student Organization or Club Name] Member
Ranked in Top [Number]% of class
Experience
Murphy Usa, Inc. - Manager's Assistant Irving, TX, 01/2021 - 08/2022
Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
Maintained records through timely updates to employee and other files.
Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
Handled bi-weekly payroll for over [Number] employees with thorough verification of timekeeping records and accurate processing through [Software].
Kept social media profiles updated with item promotions, special events and new operating information.
Stored food in designated containers and storage areas to prevent spoilage.
Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
Developed variety of menu items to cater to customers with food allergies and diet restrictions.
Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
Weighed, measured and mixed ingredients according to recipes or personal judgment.
Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
Used manual or electric appliances to clean, peel, slice and trim food.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Directed customer communication to appropriate department personnel.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Worked professionally to handle client, vendor and public guest requirements.
Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Proofed and edited letters and other correspondence to correct grammar and spelling errors.
Answered [Number] daily phone calls on multi-line phone system and transferred calls to appropriate [Job title].
Improved office efficiency, managing client correspondence, record tracking and data communications.
Attended meetings and took meticulous notes to disseminate to participants.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Developed and implemented efficient filing systems and customer database protocols.
Supervised set up of conference rooms for corporate meetings and other events.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Automated office operations, as well as managed client correspondence, record tracking and data communications.
Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
Spearheaded special projects and efficiently carried out effective problem-solving.
Scheduled appointments for management teams and maintained updated calendar using [Software] system.
Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
Improved productivity initiatives by coordinating itinerary and scheduling appointments.
Compiled [Type] data and created reports and spreadsheets for use by [Type] department.
Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
Managed new files and retrieval requests quickly, which improved filing process and accuracy by [Number]%.
Created and implemented new organizational and recordkeeping processes for notes, records and [Type] documents.
Coordinated catering services for various functions, including sales trainings and department meetings.
Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Input data into [Type] database system for applicable customers and conducted follow-up on cases recorded within [Number] hours.
Drove customer feedback to deliver information to management for corrective action.
Kept tracking system of [Type] information for program.
Generated [Type] reports to present decision-makers with valuable data.
Supported [Job title] by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Managed clerical staff of [Number] employees and reorganized training procedures to increase productivity.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement [Type] program initiatives.
Responded to customer issues to provide immediate resolution and improve retention.
Cultivated relationships with [Type] suppliers to drive beneficial business deals.
Aided board of directors during executive decision-making processes by generating [Type] reports to support direction for corrective actions and improvements.
Eliminated financial discrepancies by tracking hours and customer billing, realizing [Number]% accuracy.
Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Promoted goals of organization by keeping projects aligned with [Type] and [Type] missions.
Maintained [Number]% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated [Type] software.
Attended government health website project meetings and transcribed meeting minutes, topics of interest and project statuses.
Created [Timeframe] newsletter for [Type] employees with events and updates, increasing event participation by [Number]%.
Murphy Usa, Inc. - Cashier Jacksonville, AL, 06/2020 - 09/2021
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Nicks - Cashier City, STATE, 08/2020 - 03/2021
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Jrotc - Community Service Volunteer City, STATE, 08/2016 - 07/2020
Kept facilities organized, clean and well-maintained to best meet program needs.
Sought out opportunities to interact with staff members to build relationships and further develop interpersonal skills.
Wiped down tables and distributed hand sanitizer to maximize health and safety of volunteers.
Removed trash and debris from highways, parks and other public locations.
Cut grass, trimmed trees and bushes and blew clippings off pavement.
Cooked healthy snacks and meals for program recipients.
Developed and implemented activities and special [Type] events.
Assisted with clerical work and other office tasks.
Raised over $[Amount] in funds for organization through community outreach initiatives.
Notarized complaints and statements as certified notary public.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Collaborated with social workers to support patients.
Educated patients on various resources, services and programs to maximize care.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated patient behavior and reported changes to clinical team.
Partnered with interdisciplinary teams to implement care plans.
Conferred with [Job title] to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Assisted social workers with building, coordinating and leading programs delivering high-quality [Type] support.
Expanded program outreach by delivering talks to [Type] groups.
Located housing and other support services for displaced individuals working through [Type] issues.
Supported execution of social service programs for [Type] and [Type] groups.
Drafted social media posts and created videos with eye for viral content strategies.
Cultivated positive relationships with media organizations to support PR objectives.
Created original content for blog posts and website articles.
Collaborated with graphic design and marketing teams devise effective branding strategies.
Devised creative strategies for improving customer awareness of company and offerings.
Prepared and disseminated press releases for company and clients.
Developed positive relationships with contractors and customers.
Tracked data on company image and adjusted strategies to improve results.
Drafted communications for routine releases and emergency response.
Developed and deepened relationships with media outlets.
Supported team members by restocking supplies, maintaining office equipment and [Action].
Wrote internal memoranda for company employees.
Followed-up with [Type] and [Type] teams to assist with project management.
Communicated with vendors and sales contacts to determine and report on project status.
Delivered positive resolutions for customers by leveraging highly specialized colleagues from other organizational teams.
Documented customer communication details and [Type] data in CRM database.
Assisted team leaders in identifying and implementing cost-saving measures and methods to reduce spending by [Number]%.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Managed client marketing strategies and product promotion campaigns.
Worked effectively in cross-functional, fast-paced environment to complete [Type] tasks.
Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
Measured marketing, advertising, and communications program performance and developed strategy.
Drafted reports and presentations to illustrate research findings.
Assessed consumer needs and buying habits to identify potential markets and product demand variables.
Forecasted and tracked marketing and sales trends.
Developed innovative product solutions grounded in clear understanding of customer needs.
Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
Devised data collection processes and procedures, including surveys, polls and questionnaires.
Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
Worked as part of [Number]-person team to develop innovative branded marketing collateral for use by sales team.
Assisted clients in determining and elevating marketplace positioning.
Supervised external branding strategies for purpose of single message output.
Developed direct mass mailings which resulted in [Number]% growth of customer base.
Wrote and developed media kits for [Type] initiatives and [Type] projects.
Languages
French:
Limited
Negotiated:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Negotiated with vendors, saving the company $[Amount] annually.
Exceeded sales goals by an average of [Number]% in [Year]
Promoted from [Job Title] to [Job Title], in less than 12-months
Realized [Result] in ongoing effort to boost revenue while reducing costs.
Created highly effective new [Program] that significantly impacted efficiency and improved operations.
Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
Led team to achieve [Result], earning recognition from upper management and financial reward.
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Activities and Honors
Member, Small Business Association (2008 - present)
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