Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Manager's Assistant, 05/2020 - Current Boeing – Long Beach, CA,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached team on effective upselling and cross-selling methods.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created PowerPoint presentations for business development purposes.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Submitted reports to senior management to aid in business decision-making and planning.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Provided current employees options for additional training opportunities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assisted Manager in interview process of prospective employees and provided feedback.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted vendor and compliance reviews and recommended corrective actions.
Contacted each vendor and recorded information regarding price, availability, and quality of products.
Reviewed and placed orders.
Monitored all purchase requisitions and handled adjustments with vendors.
Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
Studied and evaluated formal bids and made recommendations for awarding contracts.
Verified delivery of correct materials amounts to production pallets at right time.
Collaborated with internal and external customers and managed all pricing and availability of all products.
Performed negotiations for contract terms and conditions.
Oversaw supplier related activities and monitored supplier performances.
Developed contracts and terms for contracts and checked before acquired signatures.
Located best options for suppliers and made frequent purchase updates.
Reviewed proposals for Dental Equipment and chose wisest options for Community Dental Partners.
Monitored in-house inventory and performed basic bookkeeping tasks.
Created purchase orders and had each signed by production managers.
Established and managed supplier and vendor relationships.
Evaluated procurement activities and recommended needed improvements.
Input all data into system using Google Sheets and recorded order updates.
Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Accepted and processed supply requests from staff, and placed orders per procedures.
Maintained documentation for all purchases.
Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
Worked with departments to find new and better items to fulfill diverse needs.
Searched for hard-to-find items and found high-quality, reliable vendors.
Billing Agent , 12/2017 - 12/2018 Gopuff – San Luis Obispo, CA,
Pursued and processed payments for outstanding balances.
Updated accounts with latest personal details and payment information.
Dealt with problems with calm and professionalism to deliver optimal resolutions.
Generated financial statements and reports detailing accounts receivable status
Generated accounts payable reports for management review to aid in financial and business decision making.
Kept vendor files accurate and up-to-date to expedite payment processing.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Verified vendor accounts by reconciling monthly statements and related transactions.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for Friday meetings.
Shift Lead, 05/2016 - 08/2017 Mom's Burgers And Wings – City, STATE,
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Trained and mentored new employees to maximize team performance.
Completed store opening and closing procedures, including setting up registers and checking products.
Responded to and resolved customer questions and concerns.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Tracked receipts, employee hours and inventory movements.
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Distributed individual assignments to team members and monitored progress against production timetables.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
Associate of Arts: Psychology , Expected in 05/2021 - North Central Texas College - Gainesville, TX GPA:
Graduated with 3.71 GPA
Elected Student Government Association Vice President 2020-2021
Elected Psychology Club President 2019-2020
Elected Student Government Association Parliamentarian 2019-2020
Member of Phi Theta Kappa
Member of National Society of Leadership and Success
Member of Students in Action
Received Faculty Senate Scholarship and William E. Culp Math & Science Scholarship for the 2020-2021 Academic Year
Received NCTC SGA Student Leadership Scholarship for both the 2019-2020 Academic School Year and 2020-2021.
Awarded Gratitude Plaque for serving our students.
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