LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Manager,Product Services
Please provide a type of job or location to search!
SEARCH

Manager,Product Services Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
MANAGER,PRODUCT SERVICES
Executive Profile
Experienced strategic relationship-builder able to enhance internal and external customer relationships. Demonstrated success in negotiation, problem-solving, program management, customer satisfaction and process improvement. Exceptional people and program manager with expertise in leading teams to deliver results along with proven ability to communicate globally with people from diverse backgrounds. Accomplished speaker and facilitator at national conferences.
Skill Highlights
  • Strong organizational skills
  • Sharp problem solver
  • Customer service expert
  • Telecommunication skills
Core Accomplishments
Staff Development:
  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.
Played an instrumental role in increasing customer satisfaction ratings index from [number]% to [number]% within [number] years as Customer Service Manager. Managed call flow with up to [number] calls in queue per minute.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Professional Experience
Manager,Product Services
August 2012 to December 2013
Cherwell Software - Colorado Springs, CO
  • Built Product Services department and effectively managed 75% growth in 12 months.
  • Significantly improved launch activity coordination and communication.
  • Work closely with Sales, Client Relations, Professional Services and Support to address product related issues that are negatively impacting customers or creating a road block to sales.
Manager, Shared Support Services
May 2011 to July 2012
Shared Support Services - Foster City, CA
  • Implemented a consolidated frontline global support operation for SaaS expense, travel and procurement solutions.
  • Built a frontline support team, processes, created and facilitated merchant training for the launch of a new e-commerce offering.
  • Managed conversion from proprietary CRM to SalesForce.com.
  • Implemented and administered Five9 hosted contact center solution.
  • Collaborated with Intuit customer service and program management to define a support process for, QuickBooks EasySaver, a new service offering.
Board Chair and Acting Executive Director
January 2009 to January 2011
FutureSelf - Colorado Springs, CO
  • Increased confidence in the viability of FutureSelf within the non-profit community by proactively reaching out to key community leaders and stakeholders.
  • Provided financial analysis and management which resulted in 17% revenue growth in 2010.
  • Developed donor communication plan which increased individual donations by 40%.
Director
January 2000 to January 2009
Support, Global Client Relations and Maintenance - Colorado Springs, CO
  • Aligned business requirements and operational strategies ensuring customer satisfaction, customer retention and consistent revenue growth for 22 consecutive quarters. The business recognized a 33% maintenance revenue growth over a five year period.
  • Acted as single point of contact for strategically key customers including the planning and facilitating of quarterly business reviews.
  • Raised 700K in additional maintenance contract renewal, additional product and service sales revenue through personal management of escalated customer accounts during a six month period.
  • Managed the implementation of Follow-The-Sun Support.
  • Led the entire technical support team through management transition. During the transition support was provided for partners and end users 1st - 3rd level support. ◦ 15,000 calls per month; 88% average customer satisfaction
  • Generated $24K per month by implementing a new pay per issue support system.
  • Managed and coordinated the transition of the customer care department from California to Colorado, including: hiring a new team, training and communication to internal and external customers.
Education
BA : 2015Regis University - Colorado Springs, CO, USRegis University, Colorado Springs, CO BA Organization Development - anticipated 2015 Training and Organizations
Presentations
Experienced strategic relationship-builder able to enhance internal and external customer relationships. Demonstrated success in negotiation, problem-solving, program management, customer satisfaction and process improvement. Exceptional people and program manager with expertise in leading teams to deliver results along with proven ability to communicate globally with people from diverse backgrounds. Accomplished speaker and facilitator at national conferences
Skills
Sales, Training, Solutions, Business Requirements, Customer Accounts, Maintenance, Sales Revenue, Satisfaction, Service Sales, Sun, Technical Support, Client Relations, To Sales, With Sales, Financial Analysis, Crm, Customer Relationship Management, Customer Service, Procurement, Program Management, Project Management, Quickbooks, Receptionist, Retail Sales, Saas, Salesforce.com, Software As A Service, Help Desk, Itil, Problem-solving, Process Improvement, Program Manager
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cherwell Software
  • Shared Support Services
  • FutureSelf
  • Support, Global Client Relations and Maintenance

School Attended

  • Regis University

Job Titles Held:

  • Manager,Product Services
  • Manager, Shared Support Services
  • Board Chair and Acting Executive Director
  • Director

Degrees

  • BA : 2015

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
IT-Services-resume-sample

IT Services

Self Employed

Cary, North Carolina

Services-resume-sample

Services

US Air National Guard

Indianola, Iowa

Director-of-Nursing-Services-resume-sample

Director of Nursing Services

The Grand At Mohawk Valley

Ilion, New York

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.