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Manager Trainee Resume Example

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MANAGER TRAINEE
Summary

Service-driven apprentice. Personable and reliable desiring always to learn more. I like working on computers inside and out, Knowledge of S.Op. Windows. I'm good at new technologies. I am fluent in Spanish and basic English.

Skills
  • Task delegation
  • Systems and automation applications
  • Work ethic
  • Working collaboratively
  • Active listening
Experience
Manager Trainee | 01/2021 to 04/2021Company Name - City, State
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Met with customers to discuss options for selection of products and services.
  • Recommended proactive and remedial action to manage business situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Analyzed sales, profits and inventory to identify trends and provide recommendations.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Assisted with opening and closing of retail branch office.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Collaborated with other managers to plan and direct organizational tasks.
  • Processed customer sales transactions, adjustments and refunds.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
Cable Installation Technician | 10/2020 to 01/2021Company Name - City, State
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Oversaw and modified service operations to meet established parameters and guidelines.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Offered education and resources to streamline customer product adoption and use.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Promoted additional services and products to increase sales.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Repaired equipment to support continual service.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Calibrated residential and commercial audio and visual equipment and mounted devices to achieve quality and performance targets.
  • Utilized hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes to locate circuit and component faults.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
SuncoReceivingShippingiping | 02/2018 to 01/2019Company Name - City, State
  • Input weights, charges, discrepancies and other data in [Company's Software].
  • Tagged and stored product inventory in correct areas and locations.
  • Updated tracking system to enhance operations.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Utilized [company's Software] to organize and maintain shipment records, including [Product condition], [Type] and [Specification and characteristics] data.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
Clothing Sales Assistant | 07/2017 to 01/2018Company Name - City, State
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Initiated loss prevention standards and audit requirements to alleviate retail theft.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Technical Career Institute - - City,State | | GED07/2018
Technical Career Institute - - City | Associate of ScienceInformation Technology, 07/2002
University Of Havana - - City | Associate of ScienceGeneral Psychology, 06/2009
Hobbies

I have been working with computer software and hardware since I was young. I'm attracted to everything about new technologies. I love the visual arts and music.

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Resume Overview

School Attended

  • Technical Career Institute
  • University Of Havana

Job Titles Held:

  • Manager Trainee
  • Cable Installation Technician
  • SuncoReceivingShippingiping
  • Clothing Sales Assistant

Degrees

  • Technical Career Institute - City , State | GED
    Technical Career Institute - City | Associate of Science
    University Of Havana - City | Associate of Science

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