Manager Trainee Resume Example
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MANAGER TRAINEE
Summary
Service-driven apprentice. Personable and reliable desiring always to learn more. I like working on computers inside and out, Knowledge of S.Op. Windows. I'm good at new technologies. I am fluent in Spanish and basic English.
Skills
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Experience
Manager Trainee | 01/2021 to 04/2021Beacon Roofing Supply, Inc. - Pasco , WA
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Met with customers to discuss options for selection of products and services.
- Recommended proactive and remedial action to manage business situations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained current understanding of company offerings to better serve customers and team members.
- Analyzed sales, profits and inventory to identify trends and provide recommendations.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
- Assisted with opening and closing of retail branch office.
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Collaborated with other managers to plan and direct organizational tasks.
- Processed customer sales transactions, adjustments and refunds.
- Leveraged ERP software to coordinate and enhance inventory delivery.
Cable Installation Technician | 10/2020 to 01/2021Integrated Electrical Services, Inc. - Tucson , AZ
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Oversaw and modified service operations to meet established parameters and guidelines.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Offered education and resources to streamline customer product adoption and use.
- Installed outlets, drops, converters, modems and digital terminals.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Promoted additional services and products to increase sales.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Repaired equipment to support continual service.
- Taught customers basic use of equipment based on service package and answered questions.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
- Calibrated residential and commercial audio and visual equipment and mounted devices to achieve quality and performance targets.
- Utilized hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes to locate circuit and component faults.
- Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
SuncoReceivingShippingiping | 02/2018 to 01/2019Express Parcel Service - City , STATE
- Input weights, charges, discrepancies and other data in [Company's Software].
- Tagged and stored product inventory in correct areas and locations.
- Updated tracking system to enhance operations.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Utilized [company's Software] to organize and maintain shipment records, including [Product condition], [Type] and [Specification and characteristics] data.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received, processed and reshelved returned products to facilitate accurate inventory.
Clothing Sales Assistant | 07/2017 to 01/2018Clothing Store - City , STATE
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Implemented store visual standards with proper product placement and advertisement displays.
- Initiated loss prevention standards and audit requirements to alleviate retail theft.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended optimal merchandise based on customer needs and desires.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Technical Career Institute - - City,State | | GED07/2018
Technical Career Institute - - City | Associate of ScienceInformation Technology, 07/2002
University Of Havana - - City | Associate of ScienceGeneral Psychology, 06/2009
Hobbies
I have been working with computer software and hardware since I was young. I'm attracted to everything about new technologies. I love the visual arts and music.
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Resume Overview
School Attended
- Technical Career Institute
- University Of Havana
Job Titles Held:
- Manager Trainee
- Cable Installation Technician
- SuncoReceivingShippingiping
- Clothing Sales Assistant
Degrees
- Technical Career Institute - City , State | GED
Technical Career Institute - City | Associate of Science
University Of Havana - City | Associate of Science
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