Manager Trainee07/2020 to CurrentJack in the boxArdmore, OK
Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
Recommended proactive and remedial action to manage business situations.
Coordinated sales reports, reconciled accounts and made bank deposits.
Maintained daily record of all transactions.
Outlined and directed all new projects for employee teams.
Worked closely with customers to understand needs and resolve diverse issues.
Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Processed shipments and maintained stock shelf organization.
Followed [Job Title] advice to improve leadership and supervisory skills.
Supervised, coached, and mentored [Number]-member staff.
Processed customer sales transactions, adjustments and refunds.
Assisted with opening and closing of retail branch office.
Server02/2018 to 03/2020Cotton patch cafeArdmore, OK
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Promoted desserts, appetizers and specialty drinks.
Partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Reviewed identification for patrons before serving alcoholic drinks.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Store Manager03/2002 to 09/2018McKees family restaurantParis, TX
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Reduced process lags while managing [Number] employees to optimize productivity.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Supported [Job title] in managing daily store functions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervised and trained team of [Number][Job title]s while improving store sales by [Number]%.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Delivered excellent customer service by greeting and assisting each customer.
Counted cash drawers and made bank deposits.
Oversaw inventory management to minimize waste.
Prioritized sanitation, safety and health standards in work areas.
Coordinated sales reports, reconciled accounts and made bank deposits.
Enforced adherence to policies, standards and security protocols.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Coached and mentored associates to achieve [Number] employee promotions.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Fostered healthy team environments to promote collaboration and boost productivity.
Hired and trained [Number] employees to start new [Type] store in [Location].
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw all store operations while generating up to $[Number] in monthly sales.
Processed shipments and maintained stock shelf organization.
Addressed customer inquiries and resolved complaints.
Created attractive store displays to generate customer interest and boost sales.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Resolved customer problems by investigating issues, answering questions and building rapport.
Supported management in exceeding customer service and quality standards.
Maintained daily record of all transactions.
Assumed positions of associate and assistant manager before promotion to store manager.
Strengthened work flow productivity by hiring, managing and developing top talent.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Kept accounts current and funds deposited to keep on-site cash low.
Kitchen Manager09/2012 to 02/2018Calico CountyFort Smith, AR
Interviewed, hired, and supervised back of house staff.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Completed regular line checks to maximize quality assurance.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Received, organized and rotated paper goods and food ingredients.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Priced and ordered food products, kitchen equipment and food service supplies.
Supervised staff preparing and serving [Number] meals per day.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Education and Training
High School Diploma05/1994Weatherford High SchoolWeatherford, TX
