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Manager Trainee Resume Example

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MANAGER TRAINEE
Summary
Skills
  • Purchasing and planning
  • Task delegation
  • Marketing promotions
  • Financial Management
  • Superb time management
  • Team building
  • Issue and conflict resolution
  • Brand management
  • Project organization
  • Planning and coordination
  • Business operations
  • Supervision
  • Inventory management
  • Relationship development
  • Team management
  • Invoice generation
Experience
Manager Trainee07/2020 to CurrentBenny's Car WashGonzales , LA
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Recommended proactive and remedial action to manage business situations.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Maintained daily record of all transactions.
  • Outlined and directed all new projects for employee teams.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Processed shipments and maintained stock shelf organization.
  • Followed [Job Title] advice to improve leadership and supervisory skills.
  • Supervised, coached, and mentored [Number]-member staff.
  • Processed customer sales transactions, adjustments and refunds.
  • Assisted with opening and closing of retail branch office.
Server02/2018 to 03/2020Holiday RetirementVista , CA
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Store Manager03/2002 to 09/2018StarbucksCorona , NY
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Reduced process lags while managing [Number] employees to optimize productivity.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
  • Trained [Number]-person staff to deliver outstanding customer service and assistance.
  • Supported [Job title] in managing daily store functions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised and trained team of [Number][Job title]s while improving store sales by [Number]%.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Counted cash drawers and made bank deposits.
  • Oversaw inventory management to minimize waste.
  • Prioritized sanitation, safety and health standards in work areas.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Enforced adherence to policies, standards and security protocols.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Coached and mentored associates to achieve [Number] employee promotions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Hired and trained [Number] employees to start new [Type] store in [Location].
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw all store operations while generating up to $[Number] in monthly sales.
  • Processed shipments and maintained stock shelf organization.
  • Addressed customer inquiries and resolved complaints.
  • Created attractive store displays to generate customer interest and boost sales.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supported management in exceeding customer service and quality standards.
  • Maintained daily record of all transactions.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Kept accounts current and funds deposited to keep on-site cash low.
Kitchen Manager09/2012 to 02/2018PitfireLos Angeles , CA
  • Interviewed, hired, and supervised back of house staff.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Completed regular line checks to maximize quality assurance.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Received, organized and rotated paper goods and food ingredients.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Supervised staff preparing and serving [Number] meals per day.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Education and Training
High School Diploma05/1994Weatherford High SchoolCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • Weatherford High School

Job Titles Held:

  • Manager Trainee
  • Server
  • Store Manager
  • Kitchen Manager

Degrees

  • High School Diploma 05/1994

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