Manager Trainee Resume Example
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MANAGER TRAINEE
Summary
Skills
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Experience
Manager Trainee07/2020 to CurrentBenny's Car WashGonzales , LA
- Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
- Recommended proactive and remedial action to manage business situations.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Maintained daily record of all transactions.
- Outlined and directed all new projects for employee teams.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Processed shipments and maintained stock shelf organization.
- Followed [Job Title] advice to improve leadership and supervisory skills.
- Supervised, coached, and mentored [Number]-member staff.
- Processed customer sales transactions, adjustments and refunds.
- Assisted with opening and closing of retail branch office.
Server02/2018 to 03/2020Holiday RetirementVista , CA
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Promoted desserts, appetizers and specialty drinks.
- Partnered with team members to efficiently serve food and beverages.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Reviewed identification for patrons before serving alcoholic drinks.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Store Manager03/2002 to 09/2018StarbucksCorona , NY
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Reduced process lags while managing [Number] employees to optimize productivity.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
- Trained [Number]-person staff to deliver outstanding customer service and assistance.
- Supported [Job title] in managing daily store functions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised and trained team of [Number][Job title]s while improving store sales by [Number]%.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delivered excellent customer service by greeting and assisting each customer.
- Counted cash drawers and made bank deposits.
- Oversaw inventory management to minimize waste.
- Prioritized sanitation, safety and health standards in work areas.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Enforced adherence to policies, standards and security protocols.
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Coached and mentored associates to achieve [Number] employee promotions.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Hired and trained [Number] employees to start new [Type] store in [Location].
- Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
- Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw all store operations while generating up to $[Number] in monthly sales.
- Processed shipments and maintained stock shelf organization.
- Addressed customer inquiries and resolved complaints.
- Created attractive store displays to generate customer interest and boost sales.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supported management in exceeding customer service and quality standards.
- Maintained daily record of all transactions.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Decreased costs significantly by negotiating with vendors and suppliers for better prices.
- Kept accounts current and funds deposited to keep on-site cash low.
Kitchen Manager09/2012 to 02/2018PitfireLos Angeles , CA
- Interviewed, hired, and supervised back of house staff.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Completed regular line checks to maximize quality assurance.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Received, organized and rotated paper goods and food ingredients.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Supervised staff preparing and serving [Number] meals per day.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
- Controlled portion sizes and garnishing for optimal cost controls.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
Education and Training
High School Diploma05/1994Weatherford High SchoolCity, State
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Weatherford High School
Job Titles Held:
- Manager Trainee
- Server
- Store Manager
- Kitchen Manager
Degrees
- High School Diploma 05/1994
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