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Manager, Trackside Sales & Operations Resume Example

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MANAGER, TRACKSIDE SALES & OPERATIONS
Career Focus
Motivated and successful manager who generates a high level of excitement by building productive relationships with staff and business partners, establishing high standards of customer service and creating operating procedures that streamline business activities and generate higher revenue.
Professional Experience
Manager, Trackside Sales & Operations
August 2011 to June 2015Company Name － City, State
  • In charge of retail merchandise sales and operations for 15+ events at 5 motorsports venues including NASCAR races, INDY Racing Series races and smaller on-site events
  • Created and managed yearly revenue and operations budgets
  • Merchandise and expense planning to correspond with budgeted revenue figures; through strategic planning I increased overall revenue 4% and reduced operating expenses by 7% during 2013
  • Assisted buying team with planning of purchases for upcoming events
  • Work directly with all employees and corporate business partners to promote new ideas and initiatives to drive revenue and increase exposure to our brands
  • Trained all workers, full and seasonal, on appropriate and effective merchandising and displays
  • Direct four to eight full time employees and 100+ event seasonal employees
  • Recruit, Train, & Manage new employees
Souvenir Program Sales Manager
July 2006 to November 2010Company Name － City, State
  • Managed souvenir program sales to customers/race fans and corporate hospitality customers at 25+ events per year at 12 motorsports venues
  • Increased program sales 12% in the retail locations over a 3 year period through effective sales planning, training and communication with the sales staff
  • Developed creative marketing and promotion strategies by working directly with corporate business partners to incorporate programs sales with each hospitality area purchase thus increasing sales in that area by 25%
  • Prepared yearly P&L for sales and operational budgets
  • Reported sales and trends for each event throughout the fiscal year, showing the strengths and weaknesses of the souvenir program business
Sales and Distribution Supervisor
April 2006 to July 2006Company Name － City, State
  • Served as the merchandise warehouse and traveling event supervisor for six full time employees
  • Assisted with merchandise receiving and allocation
  • Increased warehouse efficiency by reorganization of the work space and implementing a new allocation process that shaved nearly 1 week of preparing merchandise for each event
Event Coordinator
February 2005 to April 2006Company Name － City, State
  • Organized the staffing and operation of merchandise locations at five motorsports venues
  • Operated 5-50 POS locations depending on event size and location
  • Point of contact for all worker/volunteer groups for 10 large event weeks
  • Introduced training courses for worker/volunteer groups that included merchandising standards, point of sale software, selling practices and giving superior customer service to each guest
E-Commerce Customer Service Associate
November 2004 to February 2005Company Name － City, State
  • Processed all e-commerce orders for the International Speedway Corporation's retail merchandise website, 1800PITSHOP.com
  • Created a wholesale catalog with pricing for prospective wholesale customers thus reducing the outdated inventory by 20%
Planogram/Signage Manager
June 2004 to November 2004Company Name － City, State
  • Managed product placement and displays throughout the store.
  • Created training strategies for store staff on display management, sales and customer service
  • Assisted Operations Manager with inventory control and customer service desk management
Customer Service Supervisor
August 2000 to June 2004Company Name － City, State
  • Supervised 6 customer service associates
  • Trained all new store associates on store standards, POS system and customer service practices/policies
  • Handled all customer issues to ensure complete customer satisfaction
  • Received 4 'Hero' pins for outstanding customer service from the Corporate office based on positive customer feedback
Customer Service Associate
October 1997 to August 2000Company Name － City, State
  • Serviced customers by selling, returning and releasing merchandise from store inventory
  • Cross trained on all aspects of selling floor to ensure all customer inquiries could be properly answered
Merchandiser
February 1998 to June 1998Company Name － City, State
  • Merchandise Miller Brewing Company products at 7 retail locations.
  • Created product displays and maintained current displays and product promotions
Education
Associate of Arts : General, December 2001Jackson Community College － City, State

Concentration in Business studies

Skills

budgets, catalog, customer satisfaction, customer service, e-commerce, inventory, inventory control, marketing, merchandising, office, policies, POS, pricing, promotion, receiving, retail, sales, sales planning, staffing, strategic planning, supervisor, website, visual merchandising, displays

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Resume Overview

School Attended

  • Jackson Community College

Job Titles Held:

  • Manager, Trackside Sales & Operations
  • Souvenir Program Sales Manager
  • Sales and Distribution Supervisor
  • Event Coordinator
  • E-Commerce Customer Service Associate
  • Planogram/Signage Manager
  • Customer Service Supervisor
  • Customer Service Associate
  • Merchandiser

Degrees

  • Associate of Arts : General , December 2001

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