Manager, Trackside Sales & Operations Resume Example Shutterstock

MANAGER, TRACKSIDE SALES & OPERATIONS

Career Focus

Motivated and successful manager who generates a high level of excitement by building productive relationships with staff and business partners, establishing high standards of customer service and creating operating procedures that streamline business activities and generate higher revenue.

Professional Experience

Manager, Trackside Sales & Operations
August 2011 to June 2015Shutterstock － Denver , CO

In charge of retail merchandise sales and operations for 15+ events at 5 motorsports venues including NASCAR races, INDY Racing Series races and smaller on-site events
Created and managed yearly revenue and operations budgets
Merchandise and expense planning to correspond with budgeted revenue figures; through strategic planning I increased overall revenue 4% and reduced operating expenses by 7% during 2013
Assisted buying team with planning of purchases for upcoming events
Work directly with all employees and corporate business partners to promote new ideas and initiatives to drive revenue and increase exposure to our brands
Trained all workers, full and seasonal, on appropriate and effective merchandising and displays
Direct four to eight full time employees and 100+ event seasonal employees
Recruit, Train, & Manage new employees

Souvenir Program Sales Manager
July 2006 to November 2010Von Maur － Louisville , KY

Managed souvenir program sales to customers/race fans and corporate hospitality customers at 25+ events per year at 12 motorsports venues
Increased program sales 12% in the retail locations over a 3 year period through effective sales planning, training and communication with the sales staff
Developed creative marketing and promotion strategies by working directly with corporate business partners to incorporate programs sales with each hospitality area purchase thus increasing sales in that area by 25%
Prepared yearly P&L for sales and operational budgets
Reported sales and trends for each event throughout the fiscal year, showing the strengths and weaknesses of the souvenir program business

Sales and Distribution Supervisor
April 2006 to July 2006Petco － Commack , NY

Served as the merchandise warehouse and traveling event supervisor for six full time employees
Assisted with merchandise receiving and allocation
Increased warehouse efficiency by reorganization of the work space and implementing a new allocation process that shaved nearly 1 week of preparing merchandise for each event

Event Coordinator
February 2005 to April 2006Alight － ID, State

Organized the staffing and operation of merchandise locations at five motorsports venues
Operated 5-50 POS locations depending on event size and location
Point of contact for all worker/volunteer groups for 10 large event weeks
Introduced training courses for worker/volunteer groups that included merchandising standards, point of sale software, selling practices and giving superior customer service to each guest

E-Commerce Customer Service Associate
November 2004 to February 2005Colorado Boxed Beef Company － Clackamas , OR

Processed all e-commerce orders for the International Speedway Corporation's retail merchandise website, 1800PITSHOP.com
Created a wholesale catalog with pricing for prospective wholesale customers thus reducing the outdated inventory by 20%

Planogram/Signage Manager
June 2004 to November 2004Circuit City － City , STATE

Managed product placement and displays throughout the store.
Created training strategies for store staff on display management, sales and customer service
Assisted Operations Manager with inventory control and customer service desk management

Customer Service Supervisor
August 2000 to June 2004Circuit City － City , STATE

Supervised 6 customer service associates
Trained all new store associates on store standards, POS system and customer service practices/policies
Handled all customer issues to ensure complete customer satisfaction
Received 4 'Hero' pins for outstanding customer service from the Corporate office based on positive customer feedback

Customer Service Associate
October 1997 to August 2000Circuit City － City , STATE

Serviced customers by selling, returning and releasing merchandise from store inventory
Cross trained on all aspects of selling floor to ensure all customer inquiries could be properly answered

Merchandiser
February 1998 to June 1998Silverfoam Distributing － City , STATE

Merchandise Miller Brewing Company products at 7 retail locations.
Created product displays and maintained current displays and product promotions

Education

Associate of Arts : General, December 2001Jackson Community College － City, State

Concentration in Business studies

Skills

budgets, catalog, customer satisfaction, customer service, e-commerce, inventory, inventory control, marketing, merchandising, office, policies, POS, pricing, promotion, receiving, retail, sales, sales planning, staffing, strategic planning, supervisor, website, visual merchandising, displays

Resume Overview

School Attended

Jackson Community College

Job Titles Held:

Manager, Trackside Sales & Operations
Souvenir Program Sales Manager
Sales and Distribution Supervisor
Event Coordinator
E-Commerce Customer Service Associate
Planogram/Signage Manager
Customer Service Supervisor
Customer Service Associate
Merchandiser

Degrees

Associate of Arts : General , December 2001

Manager, Trackside Sales & Operations Resume Example

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