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manager supervisor of operations resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated manager with 25 years of experience and record of success in retail sales. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Diligent manager with over 25 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Sales Techniques
  • Project management
  • Staff development
  • Marketing
  • CRM
  • Workforce Management
  • Systems and automation applications
  • Contract development and management
  • Brand management
  • Issue and conflict resolution
  • Key accounts and territory management
  • Salesforce Management
  • Training & Development
  • Maintenance & Repair
  • Time management
  • Work ethic
  • Problem resolution
Experience
Manager/Supervisor of Operations, 12/2019 to Current
Ace HardwareDerby, KS,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using xcel.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work schedules and distributed tasks to 10 employees in sales department.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw workforce schedules and allocated resources in collaboration with managers in order to achieve project goals.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Recruited, hired and trained 10 employees for marketing and sales department.
Manager, 04/2019 to 12/2019
Department Of Veterans AffairsTucson, AZ,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Supervisory Administrative Specialist, 02/2017 to 04/2019
Ace HardwareFredericksburg, PA,
  • Managed administrative processes and prepared key reports and documentation.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Managed patient appointments, check-in procedures and invoices.
  • Assisted [Job title] with sustainable, scalable administrative operations and project management support.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Aligned office procedures with short- and long-term goals to reduce wasted labor or materials resources.
  • Arranged [Timeframe] expense reports and adjusted spending habits according to [Type] team requests.
  • Monitored office inventory to maintain supply levels.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Manager, 01/2011 to 02/2017
ShopRite #48City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Eliminated inefficiencies and process gaps to improve function of [Type] team.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Led [Type] organization through important transformative period focused on [Action] and resulting in substantial streamlining, process optimization and business profit improvements.
Education and Training
High School Diploma: , Expected in 05/1990 to Rayne High School - Rayne, LA
GPA:
: Accounting, Expected in to Louisiana Tech. College - Lafayette, La,
GPA:
Certifications
  • Certified manager, subway - 1997
,
Accomplishments
  • Led team to achieve best payroll, earning recognition from upper management and financial reward.
  • Recognized as Employee of the year for outstanding performance and team contributions.
  • Negotiated with vendors, saving the company $12000 annually.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Rayne High School
  • Louisiana Tech. College

Job Titles Held:

  • Manager/Supervisor of Operations
  • Manager
  • Supervisory Administrative Specialist
  • Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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