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Manager Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Process updates
  • Service coordination
  • Verbal and written communication
  • New employee training
  • Staff training
  • Shift scheduling
  • Proficient in Sales Force
  • Performance improvements
  • Supervision
  • Technical Troubleshooting
  • Call Center Operations
  • Hardware diagnostics
  • Application installations
  • MS Office proficiency
  • Problem resolution
  • Leadership
Experience
Manager/Supervisor, 09/2016 to Current
Fort TransferKokomo, IN,
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Lead team of 12 employees in all operations including sales, service, parts and office functions.
  • Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Manager, 03/2010 to 09/2016
Exeter HospitalDerry, NH,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Interviewed potential participants to determine eligibility.
  • Entered participant data into databases.
  • Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Utilized Saw Tooth to record all phone calls.
  • Input information from survey participants into company system using Saw Tooth for recordkeeping and further review.
Cashier, 06/2008 to 02/2010
Raley's And BelairVacaville, CA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Moved items from central storage room to shelves for customer purchase.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Clerk, 07/2001 to 06/2008
WalgreensCity, STATE,
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Maintained cleanliness and neatness of work areas at all times.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Moved items to designated warehouse areas.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Added incoming items to inventory using company software.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Reviewed sales promotion information and plan-o-grams to follow for product display.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Education and Training
High School Diploma: , Expected in 05/2003
Washington High School - Sioux Falls, SD
GPA:

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Resume Overview

School Attended
  • Washington High School
Job Titles Held:
  • Manager/Supervisor
  • Manager
  • Cashier
  • Clerk
Degrees
  • High School Diploma