manager stroke program resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments, bringing years of experience, behind-the-scenes, directing high-producing teams and developing employee loyalty. Encouraging in helping employees to develop skills and cultivate patient-centered, performance-oriented mindset.

  • Staff development
  • Team oversight
  • Program implementation
  • Project management
  • Process improvement initiatives
  • Creating procedures
04/2021 to Current
Manager, Stroke Program Ascension Health South Lyon, MI,

1. Responsible for maintaining our continued Joint Commission Disease Specific Stroke Center Certification as a Primary Stroke Center and our Gold Plus Honor Role Elite with Target Stroke: Get With the Guidelines.

2. Works with the stroke medical director in conjunction with the regional stroke leadership teams and members to assure standardization of excellence and care for the stroke patient.

3. Collaborates with physicians including but not limited to: Emergency medicine, hospital medicine, neurologists, radiologists.

4. Coordinates stroke education to nurses, physicians, hospital employees, patients, families. Follow- up with department managers, physicians, front line staff for compliance with standards of care.

5. Develops, reviews, updates standards of care, policies, clinical pathways, protocols, and order sets to comply with the stroke program best practices.

6. Works closely with the quality department for compliance and performance measures. Develops performance improvement plans for stroke program that achieves and maintains positive patient outcomes,

7. Promotes a positive image of the stroke center and hospital to patients, physicians, Emergency Medical Services, in-hospital staff, and the community.

8. Attends regional stroke coordinator peer group meetings as local facility liaison.

06/2013 to 04/2021
Supervisor Care Managers Ascension (System Office) Avilla, IN,

1. Developed an RN based care manager program for outpatient clinics.

2. Hired, trained, supervised 15 RNs and 2 BSWs, and clerical staff

3. Developed a Transition to Home program for post-acute care patients: home visits within 3 days of discharge for patients in focused populations as a bridge to their Primary Care Provider, following for 30 days and coordinating with clinic care manager/provider, and community based organizations. Hired/trained staff for those roles.

4. Collaborated with physicians, administration, clinic staff to advance and coordinate best practice care for patients across the continuum.

5. Led quality-based initiatives and performance improvement projects for improved patient outcomes and satisfaction.

6. Engaged in a Remote Patient Monitoring initiative to assist with patient care, having the added benefit of improving patient and staff satisfaction.

7. Attended regional care manager peer group meetings as a local liaison.

02/2006 to 06/2013
Senior Clinical Data Analyst Arnot Health City, STATE,

1. Supervised 4 clinical data abstractors in two hospitals within the system.

2. Assisted with clinical data abstraction.

3. Processed monthly reports for department/physician performance.

4. Initiated hospital-wide study to identify areas for process improvement.

5. Demonstrated ability to lead and motivate outstanding healthcare teams.

6. Contributed substantially to successful department DNV accreditation.

7. Coordinated Quality Improvement Activities (QIAs) to identify performance areas of improvement.

8. Provided training to staff and physicians ensuring compliance with CMS core measures.

9. Coordinated and managed the publicly reported data process and internal requirements associated with publicly reported data, including collecting, analyzing, and submitting CMS core measures.

10. Collaborated with nursing, physicians, administrators, and executive staff, as a resource for current quality initiatives through IHI, CMS.

11. Collaborated with Excellus Blue Cross as a resource person for the Hospital Performance Improvement Program.

12. Actively participated in the QUEST (Quality, Efficiency, Safety, Transparency) program through Premier Healthcare Alliance.

08/1974 to 06/2013
RN NICU Arnot Health City, STATE,

Charge RN duties when full time, staff RN in NICU when per diem

Education and Training
Expected in 06/2012 to to
Bachelor of Science: Nursing
University of Phoenix - Tempe, AZ
  • Cum laude graduate
  • Sigma Theta Tau International Member
  • Completed continuing education, certification in Palliative Care
  • Completed continuing education, certification in Care Management
Expected in 05/1974 to to
Associate of Applied Science: Nursing
Corning Community College - Corning, NY

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Resume Overview

School Attended

  • University of Phoenix
  • Corning Community College

Job Titles Held:

  • Manager, Stroke Program
  • Supervisor Care Managers
  • Senior Clinical Data Analyst


  • Bachelor of Science
  • Associate of Applied Science

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