Professional seasoned Program Manager/Senior Project Manager skilled in the development and delivery of complex IT systems and software. Six Sigma Green Belt, experienced in a wide variety of development frameworks and methodologies (including CMMI, Agile/Scrum and SAFe), hardware platforms and software applications across multiple industries within the IT function. Possesses an active SECRET Clearance and a broad range of functional knowledge. PMP certification anticipated in December 2015.
Areas of Expertise:
Software and Applications Management
Systems Engineering Management
Technical & Business Analysis
IT Operations Management
|Skills||Experience||Total Years||Last Used|
|MS Suite, MS Project, MS Visio||Advanced||20||2015|
Led a development team of Java, BI, and Windows Developers, Oracle DBAs, Business Analysts and QA Technicians (10 direct reports) in the design, development, testing, and deployment of multiple IT systems, through all SDLC phases from initiation/planning through execution and delivery, using Agile methods. Ensured successful completion of sprints within scope, budget, time and quality parameters. Prepared and delivered status reports to the customer, and served as the key point of contact for the contract. Oversaw the development of user stories. Organized and facilitated sprint retrospectives and daily scrum, backlog scrubbing, and sprint planning meetings. Planned and oversaw software releases and implementations into the customer's Quality and Production environments. Developed, managed and reported key metrics to communicate sprint health and overall progress. Participated in portfolio balancing meetings utilizing the SAFe framework.
Led a team of System and Network Administrators, DBAs, Help Desk technicians and Systems Analyst staff (11 direct reports) while overseeing and managing the operational aspects of the customer's IT operation. Responsible for local inventory maintenance and software license management. Responsible for the purchase, installation, security and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. Responsible for on-site problem intervention and problem solving with staff, escalating support of hardware, software, application and network connectivity issues where necessary. Served as the primary point of communication between the customer's Director of IT and operating, business and functional units. Oversaw local administration and operations functions and ensures information systems security by managing system changes that are compliant with IAVA, IAVB and Naval STIGS. Ensured that issues and system outages are addressed and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Prepared and presented technical proposals for clients.
Responsible for the effective and efficient delivery of all project team services, for accurately developing and assigning project tasks, project plans, and Earned Value reporting according to company standards. Managed all customer relations and serve as the central point of contact between clients and the organization. Monitored projects, manage scope, and execute change orders. Managed project issues and escalations. Reviewed and assessed contracts, SOWs, and DOUs to understand customer's business needs and establish implementation schedule. Led client facing meetings and project planning sessions to develop project strategy. Conducted project kickoffs, secured team resources and communicated deliverables to the client throughout the project life cycle from inception through implementation. Managed projects to achieve a positive EV metric within acceptable schedule variance parameters upon delivery. Participated in portfolio balancing meetings utilizing the SAFe framework.
Planned and managed the implementation and delivery of business systems solutions in accordance with SDLC processes and EVMS practices utilizing Agile techniques. Developed and managed project plans using MS Project. Identified, assessed and mitigated project risks.
Led JAD sessions, and served as liaison between the technical team, external business partners and the business users. Oversaw the development of user's stories, business requirements, technical specifications, wire frames, swim lanes, and Visio workflow diagrams that exemplify system requirements. Defined prototype requirements and sprint durations. Developed Test and Implementation Plans and oversaw the testing and implementation processes. Managed program quality; prepared report presentations, and reported issues and status to Senior Management. Developed agendas, lead team meetings and documented meeting minutes. Tracked risks, action items, bugs, issues and decisions in RABID Register. Led bug triage meetings and tracked the progress of issue resolution using TFS. Coordinated and led kickoff meetings and UAT sessions. Documented and managed the change request process and maintained the project asset library using SharePoint. Planned and managed the build and release processes. Enforced configuration management practices to minimize complications during integration.
Led the extraction, analysis, cleansing and transformation (ETL) of large amounts of data to populate the system upon release. Served as mentor and provided technical leadership and oversight of task responsibilities to project team. Worked with Senior Management to balance resources and prioritize project portfolio.
Develop internal QA processes to implement Quality Assurance Governance. Chair the Quality Assurance Board, mentoring and training staff with regard to standards and frameworks (ITIL, FISMA, PMBOK, ISO, IEEE, CMMI, v-model). Design SDLCs, and develop engineering standards, QA and QC processes, metrics, and reporting mechanisms.
Conduct gap analyses to catalog differences between "as is" and "to be" environments. Maintain an asset library for auditing and reporting purposes that is compliant with Federal standards to enable the organization to secure Federal funding. Lead development of an Engineering Manual for software development policies, processes and standards, and train engineering subject matter experts. Report the status of the QA function to the Operational Steering Committee. Establish and maintain a Process Asset Library for all process documentation, and for QA records and reports. Responsible for monitoring QC and Testing processes, project issues, software bugs and corrective actions to verify resolution, to identify opportunities for process improvements, and to ensure recurring problems are addressed by root cause analyses.
Develop internal QA processes to implement Quality Assurance Governance. Chair the Quality Assurance Board, mentoring and training staff with regard to standards and frameworks (ITIL, FISMA, PMBOK, IEEE, CMMI, v-model). Design SDLCs, and develop engineering standards, QA and QC processes, metrics, and reporting mechanisms. Conduct gap analyses to catalog differences between “as is” and “to be” environments. Maintain an asset library for auditing and reporting purposes that is compliant with Federal standards to enable the organization to secure Federal funding. Lead development of an Engineering Manual for software development policies, processes and standards, and train engineering subject matter experts. Report the status of the QA function to the Operational Steering Committee. Establish and maintain a Process Asset Library for all process documentation, and for QA records and reports. Responsible for monitoring QC and Testing processes, project issues, software bugs and corrective actions to verify resolution, to identify opportunities for process improvements, and to ensure recurring problems are addressed by root cause analyses.
Elicited business and program requirements; developed technical specifications, prototypes, wire frames, swim lanes, and work flow diagrams to exemplify system requirements. Drafted project proposals, responded to RFP's, and landed new accounts.
Composed process and procedure documentation for all phases of the SDLC. Performed process and product compliance audits.
Implemented the Rational Unified Process in an effort to achieve Level 3 certification in accordance with the Software Engineering Institutes's Capability Maturity Model Integration (CMMI). Worked with technical product development staff to compose documentation, including Requirements Specifications, Design Documents, End-User Documentation, Project and Test Plans, for delivery to non-technical customer personnel as well as scientists and software engineers.
Created SQL queries and develop and execute test cases using XML.
Develop project management dashboards using SoDA.
Responsible for providing quality assurance and software process improvement guidance in accordance with CMMI for Federal Government DOT contracts at the Volpe National Transportation Systems center. Served as the Subject Matter Expert and played a lead role in efforts to achieve CMMI level 3 Accreditation. Developed processes, plans and programs to achieve and maintain product quality throughout each phases of a project's life cycle. Monitored operations to prevent the production of defects and to verify adherence to quality plans and requirements. Identified, analyzed and investigated adverse quality trends or conditions and initiated corrective/preventative action and root cause analysis. Created and implemented Management, Engineering and QA process definitions and auditing schedules. Coordinated and gained concurrence and approval from internal and external stakeholders and senior management. Provided on-going status of CMMI Accreditation Project and identified possible project risks. Produced a weekly RYG report, and reviewed development projects weekly to ensure they remained within established EVM parameters. Created test cases and monitored test execution utilizing HP Quality Center. Identify gaps between standards documentation and existing processes, and implement process improvements to fill gaps.
Supervised and staffed a team of quality assurance technicians and application developers. Supervised the testing process and the promotion of software from the development environment to production servers. Served as QA Subject Matter Expert and worked with production system administrators on upgrades, migrations, and the development of policies and procedures for server software migrations. Evaluated, tested, and integrated add-on packages and performed quality assurance and Y2K reviews on all applications. Performed system administration for development environment NT/Domino servers. Elicited requirements; designed and developed Lotus Notes applications. Managed and monitored production environment applications. Served as the Lead Developer for a large, cross-functional team of Lotus Notes developers.Trained help desk personnel on effective support for end users Lotus Notes database & application assistance requests.
Elicited requirements, designed, developed, and defined specifications for a variety of Lotus Notes applications. Generated training materials, trained software instructors, and developed online training databases for various clients
Responsible for the system architecture, performance, installation, and maintenance of minicomputer systems, database servers, e-mail servers, and file servers. Led equipment and software upgrade projects. Designed and developed databases, scripts and macros. Directed, trained, and supported a team of four IT support personnel. Trained end users on atypical software and trained the trainer. Designed, developed and managed a licensing and an equipment asset inventory database of over 300 users and PCs, several host systems, peripheral equipment, and licensing. Elicited requirements; designed and developed large litigation databases to ensure favorable trial outcomes.
Languages: Fortran, Basic, Pascal, RPG II, Cobol
Agile, Application Design, application development, approach, agency, Auditing, automate, balance, broadcasting, budget, Business Analysis, BI, Business Intelligence, business systems, C, cable, Capability Maturity Model, catalog, central point of contact, compliance audits, hardware, Computer Programming, Configuration Management, content, contracts, client, clients, customer relations, data entry, Data Warehouse, databases, database, Decision Support, delivery, documentation, e-mail, Senior Management, XML, Extranet, file servers, financial, Focus, Functional, Government, Help Desk, HP, information systems, insurance, inventory maintenance, inventory, IT support, ITIL, Java, LAN, leadership, Legal, Regulatory Compliance, Domino, Notes, Lotus Notes, Director, macros, managing, marketing materials, meetings, mentor, mentoring, access, MS Project, SharePoint, Windows, NT, migration, Navy, Naval, Network, ODS, Operations Management, Oracle, Developer, Organizational, personnel, policies, development of policies, presentations, problem solving, process re-engineering, Process Development, Processes, process improvement, product development, progress, Project Lead, Project Management, project planning, project plans, promotion, proposals, protocols, Quality, quality assurance, Quality Management, QA, reporting, RFP, risk assessment, Rational Unified Process, sales, SOX compliance, Scrum, SDLC, servers, Scripts, Six Sigma, SOAP, software development, Software Engineering, specification, SQL, stories, strategy, system administration, system architecture, Systems Analyst, Tax Planning, white papers, Technical Writing, User Documentation, television, trainer, training materials, Transportation, triage, underwriting, upgrades, upgrade, Visio, workflow, Y2K
Companies Worked For:
Job Titles Held: