LiveCareer-Resume

manager server resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a Childhood Educator specializing in child psychology and development. I recognize importance of parent-child bond and believe in regularly communicating with each parent. Passionate about incorporating STEM into preschool and kindergarten classrooms as well as being passionate about making a positive difference in lives of young children.

Skills
  • Effective listening
  • Calm and patient
  • Social skills development
  • Training in food handling preparation
  • Home schooling knowledge
  • Customer service
  • Problem resolution
  • Team management
  • Supervision
  • Managing activities
Education and Training
Charter Oak State College New Britain, CT, Expected in 05/2020 Bachelor of Science : Child Study - GPA :
  • Minor in Child Studies
  • Major in General Studies
  • Graduated with Honors
  • Capstone Project: The Importance of Teaching STEM in Preschools.
  • I received a perfect grade on my Capstone Project
  • 3.77 GPA
Northwestern Connecticut Community College Winsted, CT, Expected in 05/2018 Associate of Science : Science - GPA :
  • Major in General Studies
  • Dean's List Honoree 2017
  • Phi Theta Kappa Member
Experience
Holiday Retirement - Manager/Server
Lubbock, TX, 10/2017 - Current
  • I am a fast learner, courteous, trustworthy, and reliable.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Ensured proper cleanliness was maintained in all areas of bar and front of house.
Wendy's - Waitress
Decatur, AL, 12/2001 - 10/2017
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Increased sales of key menu items through effective upselling.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Dunkin Donuts - Manager
City, STATE, 12/2004 - 12/2005
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
Activities and Honors

High School National Honor Roll

Who's Who Among High School Students

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Resume Overview

School Attended

  • Charter Oak State College
  • Northwestern Connecticut Community College

Job Titles Held:

  • Manager/Server
  • Waitress
  • Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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