manager senior resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

SENIOR EMPLOYEE RELATIONS MANAGER ACCOMPLISHED CLIENT CENTERED DETAIL DRIVEN LEADER MENTOR INNOVATIVE HIGHLY EFFECTIVE PROFILE Extensive and progressively responsible experience as a Employee Relations Manager Excellent communicator with demonstrated ability to collaborate with staff, management, union leaders, business partners and others at all organizational levels Outstanding blend of organization, prioritization, leadership, and interpersonal skills Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives Accurately identify needs or issues; develop workable solutions; create a plan of action; implement plans; and measure results Utilize a high degree of initiative and independent judgment, and effective team-building skills Direct multi-site cross-functional teams across all projects and organizational initiatives from concept to completion Provide sound consultative advice to departmental managers and executive-level teams Mentor and lead teams by example and with integrity to deliver service excellence Consistent success is rooted within the combined concepts of quality, continuous improvement, and effective process enhancements Key Strengths Collaborative Management Style HR Policies & Procedures Performance Management Team Contribution and Leadership Analytical Problem Solving HRIS Technologies Orientation & Onboarding Payroll & Benefits Administration HR Program / Project Management Training & Development Operations Management Multistate Payroll Processing Diversity Programs Recruiting, Testing, and Staffing Selected Key Achievements Reduced termination litigation costs by 100% in current position. Reduced cost per hire by 65% through developing and utilizing cost effective recruitment strategies. As an HRBP and again as Employee Relations Manager, served on 2 Executive Committees for organizational development planning and enhancing Employee Relations Policies and Procedures. Decreased turnover and absenteeism by 80% at Diversified Business Group through introducing systematic training practices, incentives, and strategies to meet company needs during a rapid growth period. Hardworking and motivated Employee Relations Professional with 20+ years of experience and record of success in manufacturing, healthcare and chemical industries. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Technical Proficiency
  • MS Office Suite, ADP, Paycom, Bullhorn, ADP Workforce Now, Maximo, Google Drive, Workday, Taleo
  • Certifications
  • Labor Relations, Workplace Investigations, Six Sigma Greenbelt, Lean Manufacturing,
  • Staff Development
  • Employee Coaching and Motivation
  • Conflict Management Education
  • Hiring and Training
  • Onboarding and Orientation
  • Employee Development
  • Critical Thinking
  • Recruitment and Hiring
  • Team Leadership
  • Staff Training
  • Performance Evaluations
  • Training and Development
  • Budget Management
Education and Training
Bishop College Dallas, TX Expected in Bachelor of Arts : Business - GPA :
  • [Area of certification] Training - [Year]
Saalex Solutions - Manager, Senior
Des Moines, IA, 10/2019 - Current
  • Employee Relations
  • Managed and executed Employee Relations matters, including investigating issues, provided coaching to employees and managers
  • Conducted accurate and timely workplace investigations pursuant to Wake Health Services workplace investigations process/policy
  • Partnered with all levels of line management to provide guidance with respect to performance management, discipline and other ER-related functions
  • Continued…
  • Jessica Claire, page 2 of 3
  • Professional Experience, continued…
  • Managed and/or mentored ER operations Manager and ER Coordinators
  • Worked collaboratively with and provided day-to-day coaching and advice to field managers, Regional leaders and other assigned employees in a large variety of employee relations issues, performance management issues and policy interpretations
  • Provided field managers and supervisors with interpretation and guidance regarding HR policies, legal and compliance matters to ensure fair and consistent application
  • Counseled and advised on the administration of specific employment laws including federal and state labor laws
  • Reviewed and assisted managers in drafting corrective action, performance improvement and termination documentation as required
  • Conducted and documented workplace investigations, RIFs, separation agreements and more.
The Mentor Network - Employee & Labor Relations Manager
Saint Joseph, MN, 06/2012 - 10/2019
  • Led the positive employee relations program for improving the engagement of hourly workforces while also maintaining hourly management represented status
  • Provided advice and technical expertise on labor relations maters to the line managers to ensure that standards are applied consistently and correctly
  • Develop and utilize peer group network in order to absorb and apply best practice within own area of specialism
  • Create and provide training on employee and labor relations issues
  • Assist in the creation, administration and implementation of the organization’s labor and employee relations programs, policies, and procedures
  • Managed employee complaints and grievances through the relevant procedures to secure the most beneficial outcome for both the employee and Diversified Business Group
  • Served as chief spokesperson and/or member of management bargaining team for collective bargaining negotiations
Eaze - Employee Relations Manager
City, STATE, 07/2004 - 06/2012
  • Created and implemented consistent and well-defined Policies and Procedures designed to ensure engagement and retention
  • Project management including key advisory and ER work-stream management for any restructuring/acquisitions/disposals/outsourcing/insourcing/off-shoring
  • Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations
  • Coached managers and employees; advised management on appropriate resolution of employee issues
  • Management of an Employee Relations Unit in providing direction and guidance, assigning tasks, prioritizing activities, and setting section goals
  • Interfaced with Enterprise HR entities including Employment Law, Life Events and HR Specialist teams to bring a variety of employee issues to resolution
  • Maintained positive, productive work environment by responding to questions and concerns, proactively addressing issues and advising management on best practices
  • Conducted ongoing formal and informal HR training on employee relations matters such as performance counseling, harassment and discrimination
Sigma Systems, Inc - Human Resources Manager
City, State, 03/1996 - 07/2004
  • Established the HR department to create and implement consistent employee policies and build a cohesive work force
  • Managed all HR functions, including employee relations and recruitment of key management staff
  • Led full end-to-end recruiting and onboarding processes, including development of job descriptions, internal and external advertising of positions, interviewing, candidate selection, background checks and payroll input
  • Reduced cost per hire by 65% by restructuring the recruiting process through developing and utilizing cost- effective recruitment strategies
  • Efficiently processed bi-weekly payroll for all employees, including several satellite locations
  • Decreased turnover and absenteeism by 80% leveraging systematic training practices, incentive programs, and strategies to address the needs of the workforce as the company grew
  • Advised leadership team on all HR personnel issues and developed strategies to improve team and leadership skills
  • Implemented and managed employee incentive program, including attendance awards, MVP program, tuition reimbursement.

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Resume Overview

School Attended

  • Bishop College

Job Titles Held:

  • Manager, Senior
  • Employee & Labor Relations Manager
  • Employee Relations Manager
  • Human Resources Manager


  • Bachelor of Arts

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