Manager/Sales Manager Resume Example
Love this resume?Build Your Own Now
MANAGER/SALES MANAGER
Summary
Hardworking and motivated professional with seven years of experience in the Hospitality Industry. Successful history balancing team performance, customer service targets and revenue goals/guidelines. Dedicated to working closely with coworkers and team members to build a "can do" environment. Decisive leader with experience in business plans, and long/short term strategy implementation.
Skills
|
|
Experience
Manager/Sales ManagerAmerican Red Cross | North Platte , NE | April 2018 - February 2020
- Provided guidance and instruction to new team leaders and supervisors by ensuring they understand their job duties and responsibilities and keeping an open-door policy to offer continued support.
- Assisted each department leader in the monitoring of attendance or conduct infractions, enforcing progressive discipline per company policy when required.
- Onboarded new hires by handling all paperwork and work-eligibility verifications as necessary.
- Conducted training for new team members at the front desk.
- Organized, planned, and executed orientations, department meetings, and all team meetings as needed.
- Assisted in annual reviews for team members in various departments.
- Explained and enrolled team members in health benefits and the 401K program, or helped employees decline benefits as necessary.
- Active in preparation of annual budgets; giving detail on top and target accounts, market overview, group revenue expectation, etc.
- Negotiates guestroom rates and catering to align with budgeted revenue guidelines.
- Maintains active relationships with current accounts, while prospecting for potential new account business through Agency 360, parking lot shops, site visits, front desk involvement, etc.
- Participates heavily in revenue calls to determine strategy changes, group wash expectation, and need dates to remain competitive in the market.
- Demonstrated strong sales focus during a total renovation on property over a timespan of five months.
- Marketed hotel during renovation, planned and executed a grand re-opening with the local Chamber and CVB.
Events SpecialistMarriott International, Courtyard By Marriott Covington | City , STATE | August 2017 - April 2018
- Focuses on hotel's social group business as a primary revenue generator by maintaining positive relationships with all wedding venues.
- Created a lead incentive program to involve all departments in the hotel's sales efforts.
- Acts as the primary liaison between group contacts and the hotel.
- Ensures all needs of the group/event are being met leading up to and throughout their stay.
- Works closely with the sales office to ensure all group/event turnovers are handled quickly and professionally.
- Uses an incentive program to entice wedding venues to refer wedding room blocks to the hotel to increase group business.
- Mines production reports, arrival reports, and guest ledgers daily to target specific guests/accounts focused on by the sales team.
- Builds and maintains all group room blocks/function space in the hotel's PMS.
- Manages inventory of each room block.
- Estimates pick up and releases rooms in accordance with contract guidelines.
- Participates in Group Scrub and Revenue Strategy calls to maintain a competitive position in the market.
Housekeeping Manager/ Front Desk ManagerResidence Inn/Springhill Suites Downtown Bayfront | City , STATE | July 2016 - June 2017
- Opening Hotel of the Year 2016.
- Created new incentives to keep a motivated and successful staff.
- These included lead capturing games/prizes, competitions for signing up the most guests for Marriott Rewards, etc.
- Monitored property Key Performance Indicators to ensure they were being met while having a positive impact on the operation.
- Created the master schedule for the front office team based on business demands.
- Achieved above-brand Guest Satisfaction and Intent to Recommend scores.
- Implemented new programs as directed by the Marriott Corporate Office to achieve higher guest satisfaction and positively impact bottom line revenues.
- Approved payroll for all team in the department members weekly.
- Tracked all attendance infractions and worked with HR to follow the progressive disciplinary action steps.
- Paid and coded purchasing card transactions to the correct departments by deadlines provided by Marriott Business Services.
- Assisted in preparing the front office for Financial Control Audits and Brand Standard Audits.
- Interviewed candidates for open positions, assisted in onboarding, and trained them.
- Worked with group housing duties such as adding rooming lists into the Property Management System while being mindful of contract terms and guidelines , ; Residence Inn/Springhill Suites San Diego Bayfront San Diego, CA.
- Scheduled all department team members weekly based on business demands.
- Worked with team members on clocking in correctly, taking state mandated breaks in a timely manner, and verifying their times in the system weekly.
- Reviewed and submitted payroll for all department associates weekly.
- Worked with team members on modified duty to monitor their limitations ensuring a safe work environment.
- Prepared for collective bargaining agreement process by working with Human Resources closely on procedures in place for attendance, discipline, and hiring.
- Interviewed and trained new housekeepers.
- Helped execute employee relations planned by Human Resources to engage the team.
- Raised the room cleanliness score from 64% to 94% before leaving the department using several incentive and inspection programs.
- Collaborated with engineering staff to ensure room amenities worked correctly and all preventative maintenance procedures were being followed.
- Budgeted the department staffing hours required for 2017 business demands Fairfield Inn & Suites Dubois PA.
Management Intern/Lead Front Desk AgentFairfield Inn & Suites Dubois | City , STATE | June 2013 - May 2016
- Performed manager on duty shifts during weekend days.
- Trained on Night Audit shift.
- Counted Inventory and reconciled market at month end.
- Completed monthly tax-exempt backup to corporate office.
- Attended weekly sales and revenue management calls.
Education and Training
Professional Certification in Human Resources ManagementVillanova University | Expected in November 2020
Bachelor of Science: Hospitality ManagementThe Pennsylvania State University | May 2016
SHRM-CPSociety of Human Resources Management | Expected in December 2020
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Typos
Resume Overview
School Attended
- Villanova University
- The Pennsylvania State University
- Society of Human Resources Management
Job Titles Held:
- Manager/Sales Manager
- Events Specialist
- Housekeeping Manager/ Front Desk Manager
- Management Intern/Lead Front Desk Agent
Degrees
- Professional Certification in Human Resources Management
Bachelor of Science : Hospitality Management
SHRM-CP
Similar Resumes
