Hardworking and motivated professional with seven years of experience in the Hospitality Industry. Successful history balancing team performance, customer service targets and revenue goals/guidelines. Dedicated to working closely with coworkers and team members to build a "can do" environment. Decisive leader with experience in business plans, and long/short term strategy implementation.
Skills
Employee engagement
Recruitment and hiring
Payroll administration
Training development
Customer service
Business operations
Special event coordination
Team management
Experience
03/2018 to 02/2020
Manager/Sales ManagerAmerican Red Cross – North Platte, NE,
Provided guidance and instruction to new team leaders and supervisors by ensuring they understand their job duties and responsibilities and keeping an open-door policy to offer continued support.
Assisted each department leader in the monitoring of attendance or conduct infractions, enforcing progressive discipline per company policy when required.
Onboarded new hires by handling all paperwork and work-eligibility verifications as necessary.
Conducted training for new team members at the front desk.
Organized, planned, and executed orientations, department meetings, and all team meetings as needed.
Assisted in annual reviews for team members in various departments.
Explained and enrolled team members in health benefits and the 401K program, or helped employees decline benefits as necessary.
Active in preparation of annual budgets; giving detail on top and target accounts, market overview, group revenue expectation, etc.
Negotiates guestroom rates and catering to align with budgeted revenue guidelines.
Maintains active relationships with current accounts, while prospecting for potential new account business through Agency 360, parking lot shops, site visits, front desk involvement, etc.
Participates heavily in revenue calls to determine strategy changes, group wash expectation, and need dates to remain competitive in the market.
Demonstrated strong sales focus during a total renovation on property over a timespan of five months.
Marketed hotel during renovation, planned and executed a grand re-opening with the local Chamber and CVB.
08/2017 to 04/2018
Events SpecialistMarriott International, Courtyard By Marriott Covington – City, STATE,
Focuses on hotel's social group business as a primary revenue generator by maintaining positive relationships with all wedding venues.
Created a lead incentive program to involve all departments in the hotel's sales efforts.
Acts as the primary liaison between group contacts and the hotel.
Ensures all needs of the group/event are being met leading up to and throughout their stay.
Works closely with the sales office to ensure all group/event turnovers are handled quickly and professionally.
Uses an incentive program to entice wedding venues to refer wedding room blocks to the hotel to increase group business.
Mines production reports, arrival reports, and guest ledgers daily to target specific guests/accounts focused on by the sales team.
Builds and maintains all group room blocks/function space in the hotel's PMS.
Manages inventory of each room block.
Estimates pick up and releases rooms in accordance with contract guidelines.
Participates in Group Scrub and Revenue Strategy calls to maintain a competitive position in the market.
07/2016 to 06/2017
Housekeeping Manager/ Front Desk ManagerResidence Inn/Springhill Suites Downtown Bayfront – City, STATE,
Opening Hotel of the Year 2016.
Created new incentives to keep a motivated and successful staff.
These included lead capturing games/prizes, competitions for signing up the most guests for Marriott Rewards, etc.
Monitored property Key Performance Indicators to ensure they were being met while having a positive impact on the operation.
Created the master schedule for the front office team based on business demands.
Achieved above-brand Guest Satisfaction and Intent to Recommend scores.
Implemented new programs as directed by the Marriott Corporate Office to achieve higher guest satisfaction and positively impact bottom line revenues.
Approved payroll for all team in the department members weekly.
Tracked all attendance infractions and worked with HR to follow the progressive disciplinary action steps.
Paid and coded purchasing card transactions to the correct departments by deadlines provided by Marriott Business Services.
Assisted in preparing the front office for Financial Control Audits and Brand Standard Audits.
Interviewed candidates for open positions, assisted in onboarding, and trained them.
Worked with group housing duties such as adding rooming lists into the Property Management System while being mindful of contract terms and guidelines
, ; Residence Inn/Springhill Suites San Diego Bayfront San Diego, CA.
Scheduled all department team members weekly based on business demands.
Worked with team members on clocking in correctly, taking state mandated breaks in a timely manner, and verifying their times in the system weekly.
Reviewed and submitted payroll for all department associates weekly.
Worked with team members on modified duty to monitor their limitations ensuring a safe work environment.
Prepared for collective bargaining agreement process by working with Human Resources closely on procedures in place for attendance, discipline, and hiring.
Interviewed and trained new housekeepers.
Helped execute employee relations planned by Human Resources to engage the team.
Raised the room cleanliness score from 64% to 94% before leaving the department using several incentive and inspection programs.
Collaborated with engineering staff to ensure room amenities worked correctly and all preventative maintenance procedures were being followed.
Budgeted the department staffing hours required for 2017 business demands
Fairfield Inn & Suites Dubois PA.
05/2013 to 04/2016
Management Intern/Lead Front Desk AgentFairfield Inn & Suites Dubois – City, STATE,
Performed manager on duty shifts during weekend days.
Trained on Night Audit shift.
Counted Inventory and reconciled market at month end.
Completed monthly tax-exempt backup to corporate office.
Attended weekly sales and revenue management calls.
Education and Training
Expected in 11/2020
Professional Certification in Human Resources Management: Villanova University - , GPA:
Expected in 05/2016
Bachelor of Science: Hospitality Management The Pennsylvania State University - , GPA:
Expected in 12/2020
: SHRM-CP Society of Human Resources Management - , GPA:
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School Attended
Villanova University
The Pennsylvania State University
Society of Human Resources Management
Job Titles Held:
Manager/Sales Manager
Events Specialist
Housekeeping Manager/ Front Desk Manager
Management Intern/Lead Front Desk Agent
Degrees
Professional Certification in Human Resources Management
