close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Manager/Sales Manager
Please provide a type of job or location to search!
SEARCH

Manager/Sales Manager Resume Example

Love this resume?Build Your Own Now
MANAGER/SALES MANAGER
Summary

Hardworking and motivated professional with seven years of experience in the Hospitality Industry. Successful history balancing team performance, customer service targets and revenue goals/guidelines. Dedicated to working closely with coworkers and team members to build a "can do" environment. Decisive leader with experience in business plans, and long/short term strategy implementation.

Skills
  • Employee engagement
  • Recruitment and hiring
  • Payroll administration
  • Training development
  • Customer service
  • Business operations
  • Special event coordination
  • Team management
Experience
Manager/Sales ManagerAmerican Red Cross | North Platte , NE | April 2018 - February 2020
  • Provided guidance and instruction to new team leaders and supervisors by ensuring they understand their job duties and responsibilities and keeping an open-door policy to offer continued support.
  • Assisted each department leader in the monitoring of attendance or conduct infractions, enforcing progressive discipline per company policy when required.
  • Onboarded new hires by handling all paperwork and work-eligibility verifications as necessary.
  • Conducted training for new team members at the front desk.
  • Organized, planned, and executed orientations, department meetings, and all team meetings as needed.
  • Assisted in annual reviews for team members in various departments.
  • Explained and enrolled team members in health benefits and the 401K program, or helped employees decline benefits as necessary.
  • Active in preparation of annual budgets; giving detail on top and target accounts, market overview, group revenue expectation, etc.
  • Negotiates guestroom rates and catering to align with budgeted revenue guidelines.
  • Maintains active relationships with current accounts, while prospecting for potential new account business through Agency 360, parking lot shops, site visits, front desk involvement, etc.
  • Participates heavily in revenue calls to determine strategy changes, group wash expectation, and need dates to remain competitive in the market.
  • Demonstrated strong sales focus during a total renovation on property over a timespan of five months.
  • Marketed hotel during renovation, planned and executed a grand re-opening with the local Chamber and CVB.
Events SpecialistMarriott International, Courtyard By Marriott Covington | City , STATE | August 2017 - April 2018
  • Focuses on hotel's social group business as a primary revenue generator by maintaining positive relationships with all wedding venues.
  • Created a lead incentive program to involve all departments in the hotel's sales efforts.
  • Acts as the primary liaison between group contacts and the hotel.
  • Ensures all needs of the group/event are being met leading up to and throughout their stay.
  • Works closely with the sales office to ensure all group/event turnovers are handled quickly and professionally.
  • Uses an incentive program to entice wedding venues to refer wedding room blocks to the hotel to increase group business.
  • Mines production reports, arrival reports, and guest ledgers daily to target specific guests/accounts focused on by the sales team.
  • Builds and maintains all group room blocks/function space in the hotel's PMS.
  • Manages inventory of each room block.
  • Estimates pick up and releases rooms in accordance with contract guidelines.
  • Participates in Group Scrub and Revenue Strategy calls to maintain a competitive position in the market.
Housekeeping Manager/ Front Desk ManagerResidence Inn/Springhill Suites Downtown Bayfront | City , STATE | July 2016 - June 2017
  • Opening Hotel of the Year 2016.
  • Created new incentives to keep a motivated and successful staff.
  • These included lead capturing games/prizes, competitions for signing up the most guests for Marriott Rewards, etc.
  • Monitored property Key Performance Indicators to ensure they were being met while having a positive impact on the operation.
  • Created the master schedule for the front office team based on business demands.
  • Achieved above-brand Guest Satisfaction and Intent to Recommend scores.
  • Implemented new programs as directed by the Marriott Corporate Office to achieve higher guest satisfaction and positively impact bottom line revenues.
  • Approved payroll for all team in the department members weekly.
  • Tracked all attendance infractions and worked with HR to follow the progressive disciplinary action steps.
  • Paid and coded purchasing card transactions to the correct departments by deadlines provided by Marriott Business Services.
  • Assisted in preparing the front office for Financial Control Audits and Brand Standard Audits.
  • Interviewed candidates for open positions, assisted in onboarding, and trained them.
  • Worked with group housing duties such as adding rooming lists into the Property Management System while being mindful of contract terms and guidelines , ; Residence Inn/Springhill Suites San Diego Bayfront San Diego, CA.
  • Scheduled all department team members weekly based on business demands.
  • Worked with team members on clocking in correctly, taking state mandated breaks in a timely manner, and verifying their times in the system weekly.
  • Reviewed and submitted payroll for all department associates weekly.
  • Worked with team members on modified duty to monitor their limitations ensuring a safe work environment.
  • Prepared for collective bargaining agreement process by working with Human Resources closely on procedures in place for attendance, discipline, and hiring.
  • Interviewed and trained new housekeepers.
  • Helped execute employee relations planned by Human Resources to engage the team.
  • Raised the room cleanliness score from 64% to 94% before leaving the department using several incentive and inspection programs.
  • Collaborated with engineering staff to ensure room amenities worked correctly and all preventative maintenance procedures were being followed.
  • Budgeted the department staffing hours required for 2017 business demands Fairfield Inn & Suites Dubois PA.
Management Intern/Lead Front Desk AgentFairfield Inn & Suites Dubois | City , STATE | June 2013 - May 2016
  • Performed manager on duty shifts during weekend days.
  • Trained on Night Audit shift.
  • Counted Inventory and reconciled market at month end.
  • Completed monthly tax-exempt backup to corporate office.
  • Attended weekly sales and revenue management calls.
Education and Training
Professional Certification in Human Resources ManagementVillanova University | Expected in November 2020
Bachelor of Science: Hospitality ManagementThe Pennsylvania State University | May 2016
SHRM-CPSociety of Human Resources Management | Expected in December 2020
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Formatting
  • Word choice
  • Typos

Resume Overview

School Attended

  • Villanova University
  • The Pennsylvania State University
  • Society of Human Resources Management

Job Titles Held:

  • Manager/Sales Manager
  • Events Specialist
  • Housekeeping Manager/ Front Desk Manager
  • Management Intern/Lead Front Desk Agent

Degrees

  • Professional Certification in Human Resources Management
    Bachelor of Science : Hospitality Management
    SHRM-CP

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Field-Sales-&-Territory-Manager-resume-sample

Field Sales & Territory Manager

Kimpton Hotels

New York , NY

Regional-Sales-Manager-resume-sample

Regional Sales Manager

Quench Usa

Tampa , FL

Retail-Sales-Manager-resume-sample

Retail Sales Manager

Aarons

Richmond , TX

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.