Operations Manager with over 15 years of corporate experience, 12 in a managerial
Staff training, retention and development
Complex problem solving
Superior verbal and written communication skills
Manager, Revenue Management and Client ServicesMar 2015 - Current ESPNBristol, CT
and manage the execution of advertising revenue for ESPN and ABC sports.
fulfillment of contractual deal points and terms.
technology enhancements: anticipating future business and technological needs; designing
and implementing new applications and system
a team of 15 professionals: create annual business objectives, conduct direct
report monthly meetings focused on coaching and feedback, complete yearly performance
reviews, and implement departmental roadmap.
weekly team meetings concentrated on growth and process improvements.
and hire staff.
employee training programs.
current processes with internal stakeholders for effectiveness, opportunity and
sport specific sales and operations guidelines and procedures and their impact
on new ad sales elements.
department reorganizations and restructuring: implementing new workflows,
creating job descriptions, job titles, training plans, and objectives.
Associate Manager, TV Ad OperationsApr 2010 - Mar 2015 ESPNBristol, CT
Oversaw the production of our commercial logs for high profile events such as Monday
Night Football and NBA Finals.
Developed relationships with advertising agencies, sales, and production to ensure
issues are rectified and workflows are optimal.
Managed a team of 15 professionals by conducting team meetings, developing
departmental roadmaps, and setting yearly business objectives for direct reports.
Acted as department liaison to Technology and other NCS core user groups for project
and initiative development.
Provided input for testing, process efficiencies, and user
Provided support and guidance through network launches such as ESPNU, SEC, and