manager revenue management and client services resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Strategic
Operations Manager with over 15 years of corporate experience, 12 in a managerial
role.
Skills
Operational
Effectiveness
Staff training, retention and development
Change management
Sound judgment
Complex problem solving
Superior verbal and written communication skills
Work History
Manager, Revenue Management and Client Services, 02/2015 to Current Milton Hershey School – Hershey, PA,
Oversee
and manage the execution of advertising revenue for ESPN and ABC sports.
Ensure
fulfillment of contractual deal points and terms.
Lead
technology enhancements: anticipating future business and technological needs; designing
and implementing new applications and system
enhancements.
Manage
a team of 15 professionals: create annual business objectives, conduct direct
report monthly meetings focused on coaching and feedback, complete yearly performance
reviews, and implement departmental roadmap.
Govern
weekly team meetings concentrated on growth and process improvements.
Interview
and hire staff.
Oversee
employee training programs.
Evaluate
current processes with internal stakeholders for effectiveness, opportunity and
troubleshooting.
Identify
sport specific sales and operations guidelines and procedures and their impact
on new ad sales elements.
Guide
department reorganizations and restructuring: implementing new workflows,
creating job descriptions, job titles, training plans, and objectives.
Associate Manager, TV Ad Operations, 03/2010 to 02/2015 A & E Television Networks – Brooklyn, NY,
Oversaw the production of our commercial logs for high profile events such as Monday
Night Football and NBA Finals.
Developed relationships with advertising agencies, sales, and production to ensure
issues are rectified and workflows are optimal.
.
S
Jessica
Claire
resumesample@example.com
Managed a team of 15 professionals by conducting team meetings, developing
departmental roadmaps, and setting yearly business objectives for direct reports.
Acted as department liaison to Technology and other NCS core user groups for project
and initiative development.
Provided input for testing, process efficiencies, and user
feedback.
Provided support and guidance through network launches such as ESPNU, SEC, and
Longhorn
Supervisor, Commercial Operations, 02/2005 to 03/2010 ESPN – City, STATE,
Led department initiative to integrate International business with
Domestic as it
pertains to commercial logs and advertisers.
Participated in management training programs
offered through ESPN's development
connection.
Led team meetings and set scheduling team
goals.
Conducted yearly reviews with direct reports, setting business
objectives and providing
coaching.
Represented department on job recruiting trips
and outer-department overviews.
Worked with programming, sports management,
and planning to create sport
guidelines designed to ensure all league and advertiser
requirements are executed.
Coordinator, Commercial Operations, 06/2001 to 02/2005 ESPN – City, STATE,
Produced and published daily commercial logs for both domestic and
International
networks, as well as the alternate networks associated with each
log.
Prepared daily commercial guidelines for live
programming and “if necessary”
situations.
Executed client requests/deal points, client
supplied placement, billboard and feature
information, live episode formats, sport
guidelines, product exclusivity, and fair and
equal rotation of orders.
Maintained effective
communication with Day of Air, Promotions, Programming, and
internal teams.
Provided training to new
employees on scheduling team functionality.
Acted as a contact for team assignments such as overbooked show
coordination.
Coordinated sponsorship for
SportsCenter.
Responsible for acquiring materials from
advertising agencies, processing materials, and providing
Production with a detailed
run-down of sponsored
elements for each show.
Coordinated INET an d Domestic advertising
materials as assigned
Accurately maintained records for archives.
Education
Bachelor of Arts: Broadcast Journalism, Expected in 2001 to Bowling Green State University - Bowling Green. OH, GPA:
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