Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Creative and goal-oriented business management professional committed to high quality, wellness-focused spa organization with a focus on therapeutic massage and cosmetic services. Dedicated team player skilled at operations management, staff training, and client satisfaction. Drives company growth through monitoring industry trends and leveraging collaborations with leadership and staff to design and implement innovative programs and approaches to maximize business offerings, revenues, and client satisfaction. Provides both business management, therapeutic massage, and other administrative and health services.

  • Closing
  • Coach
  • Clients
  • Client
  • Excellent customer service
  • Customer service
  • Filing
  • Inventory
  • Director
  • Performance reviews
  • Receptionist
  • Retail
Work History
01/2019 to Current
Manager, Reflections Spa Northwest Community Hospital Wellness Center City, STATE,
  • Worked with director and staff to set and consistently exceed goals.
  • Drove operational improvements that resulted in savings, improved profit margins, and increased revenues by 50% to 100% each month.
  • Enhanced profits by creating a VIP recognition and loyalty program, updating spa treatment offerings, and producing a menu of enhanced services based on industry trends.
  • Initiated, designed, and oversaw the remodeling of the spa facility, including the creation of visual seasonal retail displays and coordination of special events and promotions.
  • Established staff goals for a team of more than 20 employees (certified massage therapists, acupuncturists, estheticians, nail technicians, and concierge staff). Conducted performance reviews, and coached staff to drive job performance. Resolved issues with underperforming staff.
  • Trained concierge and receptionist desk associates to effectively utilize new computerized system to schedule appointments, track billing (adapted for new discount system), increase customer service offerings, and encourage client satisfaction and rebooking.
  • Established routine staff meetings and one-on-one discussions to proactively assess requests, incorporate new ideas for services, discuss and resolve problems, improve operations, and identify new strategies to maintain customized and exceptional client support.
  • Worked with high priority and new customers to understand their needs, resolve administrative and personnel issues, and provide exceptional service.
  • Implemented modifications required to address situations that arose during the COVID-19 pandemic and acquisition by NorthShore Health Systems. Managed spa inventory by keeping detailed track of supply use and forecasting needs to appropriately adapt ordering processes.
  • Responsible for opening and closing the Northwest Community Hospital Wellness Center building facility.
  • Provided 4-8 daily clients with massage and aesthetician services, including individualized and detailed consultation on relaxation, postural improvement, stretching and strengthening, as well as cosmetic and facial services.
12/2007 to 12/2018
Massage Therapist and Esthetician Northest Community Hospital Wellness Center City, STATE,
  • Performed medical massage therapy on hospital and Wellness Center physical therapy patients.
  • Provided various massage therapy and other treatments to a wide range of clients.
  • Delivered facial and other cosmetic/therapeutic treatments, including chemical peels, microdermabrasion, hair removal, and other required services.
  • Collaborated with staff colleagues to provide excellent customer service to maintain supportive and exceptional client relationships. Adapted approaches and advice to meet client needs and requests. Maintained high rate of client retention.
  • Monitored and maintained inventory supply levels and promoted the sale of retail products adapted per client needs and requests.
  • Completed continuing education to consistenly maintain required and dual state licenses.
03/2003 to 10/2009
Massage Therapist and Esthetician Sam Martirano Salon And Spa City, STATE,
  • Provided various massage therapy treatments to meet a wide range of client needs.
  • Provided facial treatments and other services, including chemical peels, microdermabrasion, and hair removal.
  • Provided excellent customer service and received consistent positive feedback. Maintained a high client rate of retention.
  • Completed continuing education to maintain required dual state licenses.
  • Maintained clients' treatment records, including speaking with customers regarding health history, expectations, services and procedures and designed long-term care programs as needed.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with more than 50 daily customers.
03/2005 to 05/2007
Massage Therapist and Esthetician Novas, Dohr And Coll Ob/Gyn Assoc. And Medical Spa City, STATE,
  • Recognized the need for and initiated and developed the medical spa.
  • Performed medical massage therapy, including pre- and post-natal massage treatments.
  • Provided facial treatments and services, including chemical peels, microdermabrasion, and hair removal.
  • Completed accurate patient charting and filing.
Expected in
Diploma: Massage Therapy
Chicago School of Massage Therapy - Chicago, Illinois,

Studied and completed course requirements to obtain a diploma in Massage Therapy, which included 60 hours in a student clinic and 50 hours in a community outreach program. State License #227002473.

Expected in
Diploma: Aesthetician
Pivot Point International - Chicago, Illinois,

State License #131-001550.

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School Attended

  • Chicago School of Massage Therapy
  • Pivot Point International

Job Titles Held:

  • Manager, Reflections Spa
  • Massage Therapist and Esthetician
  • Massage Therapist and Esthetician
  • Massage Therapist and Esthetician


  • Diploma
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