Manager, Property Control Resume Example Main Street Renewal, LLC

MANAGER, PROPERTY CONTROL

Professional Summary

Accomplished and creative Multi-tasking Manager well-known for creating positive workplace culture. Possesses multifaceted experience and proven ability to re-energize and restructure processes, develop strategic initiatives and capture emerging opportunities. Results-oriented, decisive leader adept at forging lucrative relationships using independent decision-making skills and sound judgment to positively impact company success

Skills

Operations management
Process Improvement
Problem Resolution
Team Building and Training

Contract Management
Facilitation
Data collection and analysis
Visio, PowerPoint, JIRA, Asana, CRM PropertyManager, YARDI, Propertyware, Word, Excel, and Access

Work History

Manager, Property Control | 02/2018 to Current
Main Street Renewal, LLC - Austin, Texas

Ownership of 5 processes necessary for Acquisition and Management of 21,000 homes in 26 markets across the continental United States.
Consistent achievement of company and department KPIs.
Executes updates and improvements to scale for portfolio increases without increasing headcount and to reduce inefficiencies.
Composes and communicates Best Practices among Corporate Support Center, Branch offices, and external vendors to align efforts and goals.
Establishes and maintains positive work environment to enhance retention and productivity with weekly team meetings, weekly touchbases, and quarterly One-On-Ones.
Creation of all team training documents
Serves as Subject Matter Expert and main point of contact for all owned processes and participates in New Hire OnBoarding.
Composition and enforcement of Addenda and Policies to structure for local Code Ordinance, HOA, and Community standards to bring alignment to MSR lease packages.
Centralization of Renters Insurance to reach 98% compliance.
The creation and defining of Community Management; a pioneer as it is the first Operational project which involves cross department and business platform collaboration from Pre-purchase to developing a inspection app to enforcement of standards.
Centralization of Rental Property Registration to reach 92% compliance.
Creation of Lien tracking and management with $ 250k savings in first quarter of implementation.

Lead, Central Operations | 02/2016 to 02/2018
Main Street Renewal - Austin, Texas

Assigned daily employee tasks and monitored activity and completion:Intake, processing, and management of an average 15,000 violations per calendar year, Resident Correspondence, Renters Insurance Non-Compliance, and Rental Registration compliance.
Selected by SVP for Hurricane Harvey Response TaskForce. Managed relationships with 200 residents and their families during relocation and flood mitigation from September 2017- February 2018 in addition to regular job functions.
Assessed workloads to meet seasonal fluctuation needs for Violations and created communications for Residents which resulted in a reduction of resident caused violations by 20%.
Implemented a Fine Mitigation process with target payment of only 3% of monthly Violation Fine risk of $55,000.00.
Consulted regularly with internal customers on new process proposals, existing process improvements, and issues.
Established and maintained partnerships with HOAs and Code Enforcement officers in all markets. 90% reduction in fines paid for fence, roof, and painting violations as a result of initiative.
Creation and management of an internal database to store HOA and Rental Property Registration for entirety of MSR portfolio.
Assisted Central Operations teams with Initiatives such as Marketing by composing MLS listings and the Leveraging and Renewals teams by performing diligence and record review.

Account and Process Manager, National Accounts | 03/1999 to 05/2001
Carrier Building Systems And Services - Columbus, Ohio

Management of multi-million dollar accounts for Limited Brands, Inc
Coordinated HVAC and Lighting new installations, upgrades, and retrofits in Limited Brand stores in 49 states using 62 Carrier Branch offices as vendors.
Collaborated with vendor representatives and company customers to set up optimal delivery and performance schedules to achieve 95% turntime goal for all jobs
Utilized Engineer scopes to create Parts lists templates by job type. Established a warehouse, inventory, and staff to centrally distribute Statements of Work and parts to Carrier Branch offices. Increased margins by 25 percent within the first year by eliminating outsourcing
Performed timely and cost-effective project management using the CCPM method and SAMPro
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction and provided extensive support to sales, technical, and business areas
Visited customer locations to determine needs, set up contracts and provide training.

Education

Miami University - Oxford, OH | Some College (No Degree)English Literature And History

Ohio Dominican University - Columbus, OH | Some College (No Degree)English Literature And History

Accomplishments

• MSR CORE Values Ambassador, 2017

• MSR CORE Values Champion, 2018

• Inaugural member of the Amherst People Council, 2020

Amherst People Council Ambassador

As an Inaugural Ambassador to the Amherst People Council, my role is to collaborate with 6 fellow Ambassadors and Executive Sponsors to promote workplace culture and support as well as to explore how to positively enhance and impact our communities .

Resume Overview

Companies Worked For:

Main Street Renewal, LLC
Main Street Renewal
Carrier Building Systems And Services

School Attended

Miami University
Ohio Dominican University

Job Titles Held:

Manager, Property Control
Lead, Central Operations
Account and Process Manager, National Accounts

Degrees

Miami University - Oxford , OH | Some College (No Degree)
Ohio Dominican University - Columbus, OH | Some College (No Degree)

Manager, Property Control Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes