manager production support resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Detail oriented and driven Business Applications Analyst/Production Support Manager who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, project management and organizational skills. Offers strong work ethic and determination to complete tasks in a timely manner while meeting business goals and objectives.
Skills and Proficiencies
Project management/process improvement
Detail-oriented
Excellent communication/collaboration skills
Reliable/Trustworthy
Strong analytical skills
Troubleshooting proficiency
Complex problem solving
Superior time management
Work Experience
Manager, Production Support, 2015 - 07/2015 Kohler – Milwaukee, WI,
Management of the enterprise wide production support team for financial and business systems - Oracle EBS, Ariba, Concur Invoice, Web Intelligence/Business Objects and Remote Deposit Capture
Systems liaison between functional and technical staff -14+ Years Experience
Analysis, troubleshooting and issue resolution for all supported systems
Plan, coordinate & perform system validation for upgrades, enhancements, change requests, patch releases, software rollout & issue resolution for all supported systems; prioritize based on business needs, goals and objectives
Utilize MyOracle Support for Oracle EBS to report and resolve system issue; perform system diagnostics, testing, engage IT for solutions that require SQL, patches or technical design
Ensures effective execution and implementation of program changes alongside IT in accordance to policies and procedures.
Strive to provide an excellent experience to both internal and external customer by understanding the overall business/business needs, build strong relationships with my team and partners across the organization
Focus on the strategy and planning to meet the goals of tomorrow while ensuring robust support for issues today.
Support the team in managing day to day operations for all supported applications and pro-actively prioritize the support requests of the business.
Use data to drive creative/innovative solutions
Provide support, coaching and leadership to a team of 6 business analysts.
Deliver performance reviews for staff on a semi-annual and annual basis; meet regularly with staff to ensure all deadlines, objectives and goals are being met
Retrieval of FTP stored files for analysis and review.
Performs GAP analysis for new system integrations, upgrades, enhancements and change requests for all supported systems; works with IT on project plans and implementations
Knowledge of PL/SQL structure and verbiage; ability to run SQL statements; not a developer but more than willing to learn
Retained some of the duties performed as Senior Business Applications Analyst (refer to below)
Responsible for production support for financial and business systems - Oracle EBS - Receivables & Order Management, Concur Invoice & Web Intelligence/Business Objects
Manage the production support queues and provide solutions or route to appropriate IT group for research and resolution
Systems liaison between functional and technical staff; work closely with IT for issue resolution and projects
Coordinate the maintenance of user access/priviledges to Oracle EBS Modules and perform System Admin Functions - 2+ Years Experience
Lead & coordinate annual user audits for Oracle EBS, Web Intelligence and Remote Deposit Capture systems.
Responsible for performing daily, weekly or monthly analysis of Oracle EBS user and employee records to ensure all systems are in synch
Act as Web Intelligence detailed report writer across all Oracle EBS users and provide technical/functional support to end users
Manage Concur Invoice administration functions including user access, approval flows, list management, user financial limits and creation/maintenance of system rules
Lead and/or participate in all departmental projects and system integrations
Involved in training and procedure writing for Oracle EBS administrative functions
Perform data analysis of Accounts Payable suppliers, invoices and payments for Oracle EBS and Concur Invoice.
Provide support to business units that utilize the More4Apps Wizards (external vendor solution - excel based reporting/upload).
Sr Analyst - Revenue/Receivables, 03/1999 - 01/2013 American Red Cross – City, STATE,
Responsible for departmental projects & system integrations - managed multiple Oracle upgrades, patches, testing, requirement analysis and documentation
Extensive knowledge of Oracle Receivables with a specialty in customers, transactions/invoicing & electronic transmissions
Work with clients to analyze business needs, document requirements; work with IT to document technical requirements for development, testing and implementation
Develop, document and deliver training for departmental policies and procedures
SharePoint site administrator responsible for the creation and maintenance of departmental sites and user permissions.
Responsible for performing analysis of customer, transactions and receipts; providing metrics to senior management.
Responsible for the data integrity of receivables customers
Responsible for process improvement, utilize data to make recommendations while continuing to meet business needs, goals and objectives.
Development & implementation of standardized forms for financial business processes
Responsible for creating & maintaining Microsoft Access Databases used to provided analysis for receivables processes.
Donor Health Operations & Compliance Specialist, 11/1996 - 02/1999 American Red Cross – City, STATE,
Responsible for document control, training and staff education for regulated/departmental processes, coordination of special projects, donor counseling for infectious diseases, research, analysis and resolution of customer service department inquiries.
Computer Skills
Oracle e-Business Suite 12.1 (Receivables, Order Management, Payables, Purchasing, Inventory, General Ledger, Fixed Assets)
Electronic Invoice/Payment Solution (Hosted by Catheral Corp)
Business Objects/Web Intelligence
Ariba (SAP-Procure to Pay)
Concur Invoice (SAP-Invoice Management System)
Remote Deposit Capture (Hosted by FTNI)
WinScp/Reflections FTP Client
Issue tracking tool (Remedy)
Microsoft Office, Projects, Visio,
Toad/SQL+
SharePoint
Certifications
SkillPath certification for Managing Multiple Projects, Objectives & Deadlines
SkillPath certification for Fundamentals of Successful Project Management
Six Sigma - Green Belt Certified
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Education
Associate of Arts: , Expected in 1997 - Temple University - Philadelphia, PA GPA: Status -
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