manager operations facilities resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, Jessicaet trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Project Management
Microsoft Office
Customer Service
Staff Management
Operation Monitoring
Vendor Management
Education
Rockland Community CollegeSuffern, NYExpected in 06/1990 ā āAssociate of Arts:Communication Studies - GPA:
Work History
Maximus, Inc. - Manager, Operations & Facilities Marianna, FL, 01/2019 - Current
Office Management
Manage day to day maintenance of office including guests and visitors from other Publicis offices
Delegated tasks, freeing up time to focus on higher-value activities
Analyzed and resolved quality and customer service issues, recommending system improvements
Collaborated with staff to develop and carry out processes, resulting in improved performance
Evaluated systems and procedures, identifying and implementing improvements
Manage Space Booking App local and global offices
Liaise with assistants and support staff globally
Procurement/ Manage contracts with all external suppliers that service office, to include maintenance, cleaning, confidential waste, stationery, kitchen supplies etc. in collaboration with VP Operations US
Act as Publicis liaison with Landlord and members of Building Management
Manage new starter and leaver package in collaboration with HR
Order furniture/office Supplies for office
Be Green/ Arrange Recycling Controls/ Manage mindfulness to use sustainable items in office
Arrange all office moves, to include desk and seat allocation, planning space at all times
Maintain internal and external storage spaces and contracts
Manage common areas i.e., Kitchen, Open Collaboration Areas and Conference Rooms
Manage Pitch Setups for New Business
Health and Safety
Work in conjunction with HR Manager on all Health and Safety duties, ensuring that Publicis comply with relevant legislation
Adhere to local HR related COVID guidelines
General Administration
Assist with employee booking spaces in all Publicis Offices worldwide
Assist with invoice and Vendor management
Assist with mass shipments of individual teams
Ad hoc project support for creative and Jessicaeting teams
Manage and increase effectiveness and efficiency of teams through improvements to each function as well as coordination and communication between support and business functions
Develop and implement strategic plan and partnerships for operational solutions for all locations
Provide day to day support for regional offices including project management for new construction, office improvements, and facilities management
Lead efforts to evaluate location options and facility opportunities to continually improved operations/efficiencies
Monitor ServiceNow ticket queue to ensure timely response and completion times
Collaborate with Procurement and Operation teams to align strategy and ensure all requests are resolved and communicated in timely manner to internal and external parties
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Developed systems to track and log work issues
Unifi - Operations Project Manager Tucson, AZ, 06/2014 - 11/2015
Manage and coordinate equipment lease programs, technical improvements and upgrades in facilities, software and hardware implementation; and provide support and technical expertise for construction and repair projects.
Develop project plans and coordinate with Senior Management and project participants, review and validate scope of work, and manage schedule of deliverables to meet project expectations. Mitigate risk by contingency planning within set budget and timeline constraints.
Communicate clearly with executive leadership on progress.
Assist with implementation of large-scale technology undertakings initiated by internal Shared Service provider.
Coordinate and assist operations staff with technical day-to-day responsibilities including: iPhone, iPad, loaner laptop deployment; VOIP telecom; video conference setup; WEBEX; multi-function devices; network printers; inventory maintenance; and procurement (hardware and software).
Collaborate with Procurement and Facilities teams to align strategy and ensure all requests are resolved and communicated in timely manner to internal and external parties.
Barnes & Noble - Department Manager City, STATE, 09/2008 - 08/2013
Managed and executed daily operations of store in partnership with store manager and management team; execute e-Planner to standard; plan and assign work to optimize payroll budget (SPH); customize, communicate, delegate, perform, and follow up on all tasks as business demands.
Oversaw daily operations of $1M year Music/DVD department, with staff of 10+.
Met or exceeded sales goals 4 years in row, maintaining department shrink of 0.90% or less.
Drove sales by coaching and counseling store team to deliver four core service principles: put book in customer's hand, offer to order, offer Member program, and fast cashiering.
Delivered positive financial results through efficient execution of initiatives; use financial reports to identify additional sales, local store opportunities and tailor merchandise selection.
Understood and executed Integrated Store Operations (ISO) standards.
Coached and communicated with store team about all products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect customers with right solutions or products.
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