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manager on duty resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Service-oriented Duty Manager knowledgeable about aviation operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 16 years of aviation experience.

Skills
  • Problem Resolution
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Delegating Work
  • Inventory Management
  • Customer Service
  • Work Planning and Organization
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
Work History
10/2021 to 08/2022
MANAGER ON DUTY Seward Co-Op Minneapolis, MN,
  • Communicated daily/monthly with airline customer regarding cargo, import/export requirements, flight schedules, and any other requests
  • Ensured Station complied with all company standards and procedures (safety, training, operations, and administration)
  • Executed action plans to meet operational and organizational objectives
  • Implemented company practices and policies with Supervisors, Leads, and Warehouse Agents
  • Ensured proper scheduling of Supervisors, Leads and Agents
  • Monitored employees’ actual hours versus budgeted production hours
  • Coordinated cross-utilization of manpower between the various business lines on a regularly scheduled basis
  • Performed operation audits on a routine basis
  • Conducted pre/post operational briefings with Supervisors
  • Held regular Supervisor meetings to ensure staff is informed of issues, changes, etc
  • Assisted in the hiring and training of personnel and the coordination of new hire paperwork
  • Monitored attendance and worked with HR on infractions and record keeping
  • Handle disciplinary matters in coordination with HR
  • Set up performance standards, checks progress, sees that organization policies are carried out
  • Conduct performance evaluations on team members.
05/2021 to 10/2021
SUPERVISOR, FIXED BASE OPERATIONS Columbus Regional Airport Authority, CRAA City, STATE,
  • Supervises the work of assigned staff, including assigning and reviewing work, coaching and counseling
  • Oversees ground handling services for FBO and fueling, passenger service, and cargo flights to ensure work groups are delivering expected services for customers
  • Reviews and updates customer and staff communications and responds to requests
  • Performs front line duties for cargo, passenger, customer service, and fueling as demands increase
  • Reviews work processes for efficiency and effectiveness, and implements improvements
  • Supervises financial transactions and inventory systems.
02/2015 to 05/2021
SPECIALIST, FIXED BASE OPERATIONS Columbus Regional Airport Authority, CRAA City, STATE,
  • Provides customer service to peers, customers, and tenants, including answering phones and radios, handling messages, providing driving directions, setting up transportation and hotel reservations for customers, and completing sales transactions via FBO point of sale system
  • Maintains and reconciles record of fuel inventory, sends reports, BOL's, and fuel tickets to customers daily
  • Prepares and processes billing for FBO, cargo, and passenger, sends end of the month fuel reports to customers, and reconciles any discrepancies
  • Assists with passenger and cargo operations as needed based on customer demand, serves as a trainer for customer service agents (CSA) and ground operation agent (GOA), and serves as a ground security coordinator (GSC)
  • Orders and maintains office supplies and personal protective equipment, and coordinates maintenance of office equipment
  • Tracks commercial aeronautical activity and reports to CRAA departments
  • Processes invoices, enters and manages purchase requests, and seeks quotes/pricing to ensure FBO purchasing are within CRAA guidelines and budget.
11/2009 to 02/2015
CUSTOMER SERVICE AGENT/GROUND OPERATIONS AGENT CRAA, Dawson Works/Aerotech/Orion City, STATE,
  • Answer calls via phones and radios, handle messages, meet and greet customers and answer any questions or address any concerns they have
  • Organize car rentals, hotel reservations, and catering for customers
  • Receive aircraft via marshaling and assist with fueling operation paperwork process
  • Perform daily, weekly, and monthly fuel reconciliation
  • Complete routine and repetitive administrative documentation and record keeping
  • Support communication between FBO and Fuel tenants
  • Complete sales transaction via point-of-sale system for FBO customers and commercial airlines
  • Process passengers at check in and coordinate boarding process for commercial passenger flights and private and public passenger charters
  • Customer Service Agent station trainer for Allegiant Airlines
  • Operate ground service equipment for loading and unloading of cargo and passenger flights.
Education
Expected in 04/2008 to to
Diploma: Medical Assisting
Everest Institute - Gahanna, OH,
GPA:
Expected in 05/2005 to to
High School Diploma:
Teays Valley High School - Ashville, OH
GPA:
Certifications

IATA Category 8 Dangerous Goods-September 2014-2022

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Resume Overview

School Attended

  • Everest Institute
  • Teays Valley High School

Job Titles Held:

  • MANAGER ON DUTY
  • SUPERVISOR, FIXED BASE OPERATIONS
  • SPECIALIST, FIXED BASE OPERATIONS
  • CUSTOMER SERVICE AGENT/GROUND OPERATIONS AGENT

Degrees

  • Diploma
  • High School Diploma

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